IT SUpport Resume Dallas, TX - Hire IT People

SUMMARY:

A graduate student with foundations in Network Engineering and Network Security, planning to get AWS Cloud Solutions Architect Associate certified
Experienced in IT support for almost 2.0 years demonstrating customer satisfying skills
Leadership experience being community representative for Confidential
Volunteer interests in environment - care, children, public speaking

EXPERIENCE:

IT SUpport

Confidential, Dallas, TX

Responsibilities:

Achieved customer support experience with business students and staff daily, while installing dual OS on Mac computers and program related software
Developed problem-solving skills while trouble-shooting network configurations, Creston DM Controllers, computers & printers, setting up accounts
Responsible for reporting -technological events through ticketing system and manage inventory of all hardware devices
Member of the Audio/Video support team, responsible for recording Executive MBA lectures using Sony AWS-G500 E Anycast Station

Student worker

Confidential, Dallas, TX

Responsibilities:

Achieved sense of financial responsibility handling the register accounts and improved communication skills while serving the university students and staff with the food services

Technical support engineer

Confidential

Responsibilities:

Achieved the overview of corporate IT while effectively handling over 75 calls daily for software installations, and hardware issue with a 60% immediate first call resolution and reporting the status of incoming technical issues on trouble ticket system