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It Support Resume

Dallas, TX

SUMMARY:

  • A graduate student with foundations in Network Engineering and Network Security, planning to get AWS Cloud Solutions Architect Associate certified
  • Experienced in IT support for almost 2.0 years demonstrating customer satisfying skills
  • Leadership experience being community representative for Confidential
  • Volunteer interests in environment - care, children, public speaking

EXPERIENCE:

IT SUpport

Confidential, Dallas, TX

Responsibilities:

  • Achieved customer support experience with business students and staff daily, while installing dual OS on Mac computers and program related software
  • Developed problem-solving skills while trouble-shooting network configurations, Creston DM Controllers, computers & printers, setting up accounts
  • Responsible for reporting -technological events through ticketing system and manage inventory of all hardware devices
  • Member of the Audio/Video support team, responsible for recording Executive MBA lectures using Sony AWS-G500 E Anycast Station

Student worker

Confidential, Dallas, TX

Responsibilities:

  • Achieved sense of financial responsibility handling the register accounts and improved communication skills while serving the university students and staff with the food services

Technical support engineer

Confidential

Responsibilities:

  • Achieved the overview of corporate IT while effectively handling over 75 calls daily for software installations, and hardware issue with a 60% immediate first call resolution and reporting the status of incoming technical issues on trouble ticket system

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