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Sr Technical Analyst Resume

Beaverdam, VirginiA

SUMMARY:

My experience in Information Technology and as a Business Analyst and Project Team Lead managing projects, interpreting business requirements to identify solutions, write technical project documents, provide subject matter expertise, ensure the testing of an application, lead the installation of various in - house and vendor applications, track metrics, and conduct for our clients and team members.

KEY SKILLS AND COMPETENCIES:

  • Interpreting business and technical requirements
  • Detailed oriented, analytical, methodical and well-organized
  • Ability to multi-task and manage priorities
  • Solid written and verbal communication skills
  • Writing up engaging, informative and well-organized presentations
  • Sound collaboration, facilitation and skills
  • Strong leadership and time management skills

AREAS OF EXPERTISE:

  • Detailed Analysis
  • Customer Service
  • Problem Solving
  • D Confidential base Design
  • Vendor management

TECHNICAL EXPERIENCE:

Proficient with: Windows, MS Office Suite (Access, Word, Excel, PowerPoint, Outlook), MS Project, Visio, SQL, SQL Server D Confidential base Query Tool, Business Objects, Quality Center, Remedy, and SharePoint.

EXPERIENCE:

Confidential, Beaverdam, Virginia

SR TECHNICAL ANALYST

Responsibilities:

  • Managing our farm includes:
  • Track and document business transactions, payroll, and our budget with QuickBooks.
  • Direct sales of our alpacas, alpaca products, tours, and seminars.
  • Utilized software for marketing our farm to identify leads, design logos, business cards, and ads.
  • The design, development, and maintenance of our website.
  • Plan, conduct and write presentations for farm tours and seminars.
  • Hire, train, and schedule our employees to care for our alpacas.
  • Permanently closed farm so I am actively looking for a full-time position.

Confidential, Glen Allen, Virginia

SR TECHNICAL ANALYST

Responsibilities:

  • Member of the project team responsible for the Confidential Supplemental application migration from the Wachovia mainframe to the Confidential mainframe.
  • Analyzed the impact of the Confidential Supplemental application migration and its 14 interface applications.
  • Responsible for providing input to the project schedule and preparing the Business Requirements, Functional Design, Test Plans, and other project deliverables for the migration and decommission of the Confidential Supplemental application.
  • Provided leadership in identifying, implementing, and testing the printer configurations at various print centers and localities.
  • Worked with the application SME’s to document and execute test cases for the printers and printer attributes for all the brokerage forms.

Confidential, Richmond, Virginia

DELIVERY TECHNICAL LEAD

Responsibilities:

  • Responsible for the delivery of technical solutions to meet the business intent by leading and managing the team interactions both internally and with the business, and ensuring compliance with policies, standards and best practices.
  • Worked within an Agile environment.
  • Provided oversight of the business requirements, design, coding, testing, and implementation of the team’s projects.
  • Analyzed the actual hours of several projects and provided recommendations and applied updates to the Recoveries Project Estimation tool.

Confidential, Richmond, Virginia

SYSTEMS DEVELOPER LEAD

Responsibilities:

  • Member of the DIT Resources Development Team.
  • Responsible for meeting with clients and vendors to Document requirements to meet project goals.
  • Performed analysis to document the CPU Billing process and presented the functionality to the client.
  • Applied required HTML and CSS updates to the Human Resources and Retirement websites.
  • Technical lead for the implementation of several web based applications: ESS Learning Management System, Web Time Sheet, upgrade of Pinnacle’s Communications Management system, and Moodle an open source Learning Management System (LMS).
  • Coded SQL queries to trouble shoot issues and prepare adhoc reports for our distributed applications.
  • Prepared the written system and client documentation for the team’s responsible applications.
  • Trained our clients on automated systems.

Confidential, Richmond, Virginia

SENIOR PROGRAMMER / ANALYST

Responsibilities:

  • Responsible for meeting with clients to document system requirements to meet project goals.
  • Modified batch and online mainframe programs to meet technical requirements.
  • Built reporting tools structured from Excel spreadsheets with embedded VBA macros.
  • Wrote the documentation and trained clients on the reporting tools.

Confidential, Richmond, Virginia

TESTER / SYSTEMS PROJECT MANAGER, AVP

Responsibilities:

  • Served as the Performance Tuning lead for the Performance Readiness Group.
  • Defined the Performance Tuning processes and updated methodology documents to reflect those processes.
  • Coordinated the Performance Tuning activities between the applications, technical team, and Performance Tuning team for all Test Releases across Confidential .
  • Refined the Performance Tuning strategy by applying process improvements from our lessons learned for each Release.
  • Design, develop, and maintain our in-house performance tuning tools structured from Excel spreadsheets with embedded VBA macros.
  • Wrote SQL queries against DB2 d Confidential bases to identify tuning opportunities and prepare adhoc reports.
  • Organized and wrote materials for our performance tools and conducted the classes.
  • Worked with vendors to research, test, and purchase new performance tuning tools.
  • Mentored employees and contractors.

PROGRAMMER/ANALYST, AVP

Confidential

Responsibilities:

  • Member of the Commercial Relationship System Team.
  • As a project manager I conducted client interviews, identified resource requirements, assigned tasks, monitored progress, and oversaw the implementation of projects.
  • Technical project lead to 5 senior developers for Phase III of the RPMS Rollout project.
  • Primary contact & technical lead for the CRS & HO applications on the RICZ mainframe migration project. Coordinated all system activities between the applications and Confidential .
  • Researched, organized and wrote the documents and conducted the for our new mainframe environment.
  • Approved and provided subject matter expertise for technical design documents.
  • Led and participated in Online Web design sessions with developers.
  • Mentored employees and contractors.

Confidential, Glen Allen, Virginia

SENIOR APPLICATIONS DEVELOPER

Responsibilities:

  • Member of the Brokerage Operations Development Team.
  • Managed six to ten programmers to accomplish Confidential Conversions.
  • Managed six programmers for the Confidential Consolidation to convert 10 assigned sub-systems.
  • Managed the implementation of Confidential 's Tax System.
  • Managed the ISD involvement in upgrading Confidential 's VRU.
  • Documented the operating procedures, trained IST to support and troubleshoot the system, and turned over the 24 / 7 responsibilities to IST.
  • Responsible for developing SQL queries, trouble shooting and correcting all VRU related issues.
  • Provided leadership and to junior members of the development team.

Confidential, Richmond, Virginia

SENIOR PROGRAMMER / ANALYST

Responsibilities:

  • Member of Agency's Unemployment Insurance Services Tax Team.
  • Performed systems analysis to accomplish individual projects by evaluating solutions, writing specifications, and designating assignments to programmers.
  • As a project leader, I communicated closely with clients to gather requirements, and coordinated the development, testing, and client of systems, to meet required time frames.
  • Defined the requirements and designed the Debt Recovery System in 1987. Managed the conversion to DB2 in 1994.
  • Prepared the materials and facilitated of the Debt Recovery System to the Collections Department.
  • Responsible for enhancements to our Tax Systems.
  • Developed, designed, and documented the Tax Reps performance evaluation system.
  • Responsible for writing system documentation and our business areas.
  • Active member of the voice response team.

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