IT Project Specialist Resume

SUMMARY:

Computer Support Analyst with solid track record of coordinating, validating and deploying successful lab interfaces. Analyze customer issues and determine viable, high level problem resolution. Effectively manage project life cycle. Lead cross - functional teams of physicians, staff, vendors and salespersons. Develop and implement quality, “customer service first” environments attaining significant customer satisfaction.

EXPERTISE AREA:

Clinical Application Support
Customer Support
Problem Resolution
Leadership
Requirements Definition
Documentation
Project Management
Lead cross-functional teams
Multiple Projects
Security
/Pre-Launch Readiness
Troubleshooting
Functional Testing
Post Implementation Support
Attention to Detail

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Specialist

Responsibilities:

Led teams of physicians, clinical staff, vendors and salespersons across broad technical and business disciplines.
Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and with desired results.
Mitigated risk factors through careful testing and validation analysis of lab orders and results.
Anticipated and managed change effectively in rapidly evolving environment.
Documented project status and pass/fail vendor performance metrics. and ongoing to client user teams to ensuring clients’ pre-launch readiness for adoption, project success, and client satisfaction.
Consistently met lab audit requirements of 100% accuracy.

Confidential

Specimen Processor

Responsibilities:

Received, labeled, prepared and delivered specimens for laboratory testing
Testing performed at Nuclear Power Plants for Alcohol and drug detection. Accurately followed Chain of Custody policy and procedures.

Confidential

Implementation Analyst

Responsibilities:

Employed strategies and project plans tailored to the successful implementation of physician lab interfaces of vendor software for lab orders, results and billing go-lives.
Able to work in all standard Quest business units as well as Quest’s specialty “one-off” labs to provide accurate transmission of electronic health records.
Analyzed and addressed customer and vendor issues through project life cycle.

Confidential

Security Administrator

Responsibilities:

Demonstrated 100% security compliance for internal and external SAS70 and SOX audits.
Liaison to corporate office providing exceptional customer support for access issues, mainframe, LAN/WAN, network communication support issues.
Created effective system downtime procedures and escalations.
Facilitated PCI two factor authentication system, client server, web-based and Passpoint Badge physical access systems granting appropriate access permissions to managers, employees and customers.
Team Leader for Help Desk, System Admin and Security utilizing ticket system for problem resolution, pc adds/moves and changes.

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