We provide IT Staff Augmentation Services!

Field Services Resume

SUMMARY:

  • Over 15 years’ experience with local and wide area networks
  • Over 10 years’ experience with trouble shooting and break fix of computer hardware and peripheral
  • Technical projects with small, medium and large scale size.
  • Remote access software including Active Directory, PC anywhere, VNC viewer and RDP.
  • Worked with various ticketing systems such as Remedy
  • Knowledgeable of EDI Services and support

EXPERIENCE:

Confidential

Field Services

Responsibilities:

  • Break/Fix of desktop, laptop, printers and scanners
  • Imaging and setup of equipment
  • Application distribution with Altaris
  • Active Directory assistance
  • Remote software usage pc anywhere, VNC viewer, RDP
  • Troubleshooting Windows OS, Outlook, and Microsoft App issues
  • Ordering and replacement of parts
  • Backup and transfer of data
  • Upgrade and Migration of equipment from XP to Windows7

Confidential

Desktop Support

Responsibilities:

  • Imaging and Encrypting
  • Data transfer
  • New user setup and moves
  • Support of applications and share point
  • Administer AD and Check Point
  • Support printers, IP phones and conferencing equipment

Confidential

Field Services

Responsibilities:

  • Break/Fix of desktop, laptop, printers and scanners
  • Imaging and setup of equipment
  • Application distribution with Altaris
  • Active Directory assistance
  • Remote software usage pc anywhere, VNC viewer, RDP
  • Troubleshooting Windows OS, Outlook, and Microsoft App issues
  • Ordering and replacement of parts
  • Backup and transfer of data
  • Upgrade and Migration of equipment from XP to Windows7
  • McAfee Encryption

Confidential

Desktop Support

Responsibilities:

  • Image and deploy Computers to Honda specifications
  • Break Fix Repairs of PC, Laptops and Laser Printers
  • Provide desktop support for PC’s printers and projectors
  • Repaired SCCM during imaging when needed
  • Data and File transfer
  • McAfee Encryption

Confidential

Desktop Support

Responsibilities:

  • Configured Computers for deployment
  • Imaging and file transfer of hard drive
  • Remote Assistance and Active Directory

Confidential

Helpdesk Analyst

Responsibilities:

  • Resolved inbound Confidential Employee service requests via email, instant message, and/or telephone
  • Supported Confidential employee transition from IBM Same time to Microsoft Office Communicator
  • Supported Confidential employee transition from Windows XP to Windows 7
  • Provided Microsoft Outlook and Microsoft Office Communicator support to employees internationally
  • Correctly routed and escalate cases to the appropriate escalation group(s)
  • Tracked issues, problem - diagnosis, and solutions accurately via Ticketing software and email
  • Used the Confidential I.T. knowledgebase, the intranet, and the internet to research issues
  • Communicated problem-solving strategy with the team-leads for submission to the knowledgebase

Confidential, Columbus, Ohio

Field Technical Representative

Responsibilities:

  • Responsible for unit level repairs on HP products
  • Travel within The region for contractual and warranty repairs
  • Time Management, Parts ordering and Customer Service
  • Configure transfer and image machines with company logo and software using ghost and SMS software
  • Install drivers and upgrade firmware for any peripheral equipment using product software
  • Troubleshoot Ethernet and wireless connectivity issues and assist with network admin issues

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