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Digital Communication Specialist Resume

SUMMARY:

Working as Country head - Digital Communication Specialist - My duties as a digital communications specialist revolve around enhancing the internal and external communications of a company including initiatives to improve employee, consumer and media communication. ... My goal was to manage and grow the company's presence on social media and other digital outlets.

PROFESSIONAL EXPERIENCE:

Digital Communication Specialist

Confidential

Responsibilities:

  • My duties as a digital communications specialist revolve around enhancing the internal and external communications of a company including initiatives to improve employee, consumer and media communication.
  • Web Content Manager with extensive experience in digital writing and editing.
  • Strong ability to work with teams and multi-task projects under strict deadlines.
  • Strong writing and copy editing skills Effective time management and prioritizing skills Marketing & Public Relations education and background
  • Managed content in Multilingual google app integration. Built and updated complex site using customized CMS, WordPress, jQuery, Familiar with Agile Practices, HTML5, CSS. Bootstrap (Sass and JavaScript files via Bower, Composer. Package managed installations and Hosting), Basic grasp in Photoshop.
  • Reinvented content distribution for research organization using Extron’s taxonomy model.
  • Created and led Mass Media interest group; Freelancing Support of digital imaging skills in Educational Institutions.
  • Also managed Marketing and Client support: To Lead and support Manage a large and diverse team of CSAs working towards pre-defined targets....

Administrative Management

Confidential

Responsibilities:

  • Responsible for maintaining of team on the floor
  • Responsible for staff retention within the team
  • Ensure prompt and accurate service and achievement of targets with QA norms
  • To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  • To identify training / coaching needs of the team members and provide the same to the Manager
  • To assist new members of the team by updating knowledge & bridge process gaps
  • Be directly responsible towards fostering the development of team by motivating them
  • To ensure team achieve productivity and quality roster adherence
  • Ensure the professional and ethical conduct of team members Content
  • Construct a B2B product marketing plan.
  • Align the plan with company strategy.
  • Establish product market priorities.
  • Define positioning strategy.
  • Identify customer value. Create value propositions.
  • Independently developed, pitched and produced monthly creative E - newsletter material for Retiree group.
  • Wrote and developed marketing collateral including brochures, posters, direct mail, contests, trade show booth signage using Word, PageMaker and Publisher.
  • Managed departmental content deadlines and liaised with print and web graphic designers, translators, product managers.
  • Conducted employee relations efforts and organizational initiatives including company-wide surveys and focus groups to develop new company Mission Statement

Account Manager & Digital Communication Specialist

Confidential

Responsibilities:

  • Dedicated leader with over 16 years of proven results using CRM and leadership strengths to solve specific and measurable needs for complex organizations through the training, development, and engagement of associates.
  • Experienced creator of engaging web and print material for wide range of products. Strong understanding of strategic communications planning, online marketing, social media, communication design principles, information architecture, Search Engine Optimization strategies, and creative process.

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