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Freelance Digital Content Editor Resume

Morristown, NJ

SUMMARY:

Results - driven, competent and dynamic Management Professional with wide-ranging experience in project management, project coordination, information technology, event management and audio/visual technology. An experienced leader and effective team member who is able to manage multiple teams while maintaining a commitment to integrity. A highly organized, analytical individual who exemplifies professionalism and the ability to manage multiple projects while maintaining a commitment to excellence and world-class customer service.

PROFICIENCY AREAS:

  • Project Coordination
  • SharePoint Certified Specialist
  • Logistics
  • IT Coordination
  • Microsoft Office 365
  • Quality Assurance
  • Desktop Support
  • Audio/Visual Technology
  • Video Conference Technology
  • Network Analyst
  • Technical Support
  • Process Improvement
  • Customer Support
  • Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential, MORRISTOWN, NJ

Freelance Digital Content Editor

Responsibilities:

  • Using client CMS, provided proofreading and editing of digital content for client who produced informational articles, videos and tests for colleges and high schools
  • Created process for monthly Quality Assurance and documenting activities for high volume clients which was approved by management
  • Consulted with management on best practices for developing a QA support team

Confidential, CHARLOTTESVILLE, VA

General Manager

Responsibilities:

  • Managed all operations and administrative aspects of the Richmond office which included new business development, equipment inventory and supervision of event personnel
  • Produced customer quotes and proposals, as well as prepared Request for Proposals for corporate and government agencies
  • Assisted event personnel with set up, operation and tear down of A/V equipment
  • Set up and managed the office IT/VTC and provided system support to associates
  • Provided associates with detailed drawing of venues
  • Increased Corporate recognition through face to face contact, networking and participation in National Associations VASE and VAMPI meetings

Confidential, RICHMOND, VA

Project Coordinator

Responsibilities:

  • Managed major audio/visual projects for executive “live-productions” and created detailed project schedules and defined activities for 30 presentations per quarter
  • Developed and maintained productive working relationships with customers, presenters, staff, technical services and vendors
  • Executed over 1000 high profile events including site surveys, technical installation designs and customer consultations; achieved a customer satisfaction rating of 97%
  • Developed and implemented a highly effective planning and tracking process that ensured all AV equipment and VTC equipment was in the right place at the right time
  • Assembled and supervised successful internal and external technical teams, oversaw vendors, union workers and other A/V personnel throughout the project
  • Utilized effective peer coaching, training and customer education techniques to improve efficiency, professionalism and productivity among the team
  • Installed and supported IT/VTC hardware and software to be used by top executives’ home offices

Network Analyst

Confidential

Responsibilities:

  • Provided advanced support for desktop and laptop computers, video conference equipment, cellular and telephony issues
  • Served as Lead Analyst for the Corporate Training department while developing and maintaining new technology for training rooms
  • Recognized as a top performer in successfully resolving and closing the most helpdesk tickets
  • Assisted the training department in the creation of 500 accounts in one year for new hires
  • Identified innovative ways to repurpose equipment resulting in reduced company overhead

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