IT Expert Resume

SUMMARY:

Highly accomplished and results - driven IT Professional with 15+ years of experience managing all facets of systems administration, computer networking, installations, troubleshooting, and technical support operations.
Adept at collaborating with all levels of personnel and corporate management to achieve business and IT resolution objective success.
Solutions-oriented with notable success performing a broad range of IT initiatives while participating in planning and implementation of systems solutions in direct support of targeted business objectives.
Consistently revered for managing large call volume and ticketing system issues while providing exceptional customer service at all times.
Currently seeking a position in Information Technology Customer Support.

KEY STRENGTHS:

CORE COMPETENCIES:

Exceptional problem solving, communication, organizational, and time management skills.
Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise-scale business applications and business intelligence software.
In-depth knowledge of many web applications, database platforms, and hardware systems.
Unique competency in translating business issues into technical solutions including technical leadership and coordination, and ensuring customer needs are met.
Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while initiating efficient customer support initiatives.
Researching and developing interfaces and applications, as well as designing digital and analog circuits and microprocessors.
Exceptional multi-tasking skills with a wide-range of technical abilities and proficiency in several applications and hardware platforms.
Ability to develop courseware and conduct competency-based skills training for organizations of all sizes.

PROFESSIONAL EXPERIENCE:

Confidential

IT Expert

Responsibilities:

I provide instant technical support to customers, saving them the long waiting time and high cost of a technician.
Customers also turn to me when they are interested in buying a new product.
Therefore, being an expert means I am always up to date on the latest developments on the latest hardware and software markets.
I chat with up to 3 customers at a time and is required to answer all of their questions and concerns.
The goal is that at the end of each session customers will have a complete solution to their problems.
When providing shopping advice, I give the customer additional information, such as where to get the best price, or what kind of warranty to add.
The Confidential support platform is currently available in Apple iTunes store.

Confidential

Manager, Special Project

Responsibilities:

Coordinated all phases and activities concerned with the development of a 3000 sqm public building related to network and systems implementation, building management systems and building card access security, from its conception, construction to final completion.
Established strategies, budgets, work plan and master timeline programme for each stage of the individual projects, assembling it into a plan to be implemented on a daily basis to ensure timely and effective completion.
Organized and document records of communications and contracts to ensure project documentation is complete, current, and stored appropriately.
Oversaw the progress of activities during construction such as assessing and determining appropriate construction methods for the most cost-effective plan and schedule to proceed.
Implemented and coordinate procurement of systems, equipment and fixed assets for the day-to-day operations of the building.

Confidential

Technical Supervisor

Responsibilities:

Responsible for the overall day to day IT support operations for students and lecturers for the School of Design, managing a team of five support officers.
Additional roles include that of IT Manager, Internal Auditor, Environmental Manager and Safety Manager.
Managed yearly budget of $1.5 million for the procurement of equipment, hardware and software based on the requirements of the various diploma courses offered by the school.
Administered school studios, workshops and classrooms to comply with the prevailing Environmental, health and safety policies.
Organized risk assessment on all workplace activities that take place in the school.
Directed an efficient and friendly IT helpdesk line to support staff and students with their daily computer problems.
Oversaw the upgrade and purchase of software, workstations and network equipment and operating systems as needed on a yearly basis.
Implemented a new prototyping studio which is a new rapid prototyping facility containing Confidential machines, laser cutters and 3D prototyping printers.
Organized the official opening of the IDEA Centre and IDEA Centre two.
Negotiate the Memorandum of Understanding with 10TACLE Studios Asia for online games server testing.