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Technician Resume

Columbus, OH

EXPERIENCE:

Confidential, Columbus, OH

Technician

Responsibilities:

  • Install, Troubleshoot And Diagnose HP Printers covered by the HP Smart Print program.
  • Configure and insure that the MFP devices are configured and able to fulfill all the functions contained within the device
  • Order and track parts, dispatch field technicians, provide support for the onsite technicians and handle and mediate all escalations that may be encountered.

Technician/Developer

Confidential, OH

Responsibilities:

  • Install, Troubleshoot And Repair Desktop Computers, Printers And Various Other Peripheral Devices For Clients In The San Fernando Valley/
  • Define Processes To Clients And Build Websites And Databases For Clients Offering Dynamic Websites.

Confidential, Santa Monica

On Site Support

Responsibilities:

  • Install, Troubleshoot And Repair Servers, Workstations, Printers And Various Other Peripheral Devices For Clients
  • Document Actives And The Status Of Various Related Devices. Interface With Various Vendors To Resolve Client Issues.
  • Recommended And Implemented Complete Desktop Solutions. Customer Satisfaction And Quality Control Improvements

Confidential

Field Technician

Responsibilities:

  • Install, Troubleshoot And Repair Servers, Workstations, Printers And Various Other Peripheral Devices For Clients In The Los Angeles/ San Fernando Valley/ Santa Clarita And The Antelope Valley Areas.
  • Document Actives And The Status Of Various Related Devices. Interface With Various Vendors To Resolve Client Issues.
  • Recommended And Implemented Complete Desktop Solutions. Customer Satisfaction And Quality Control Improvements.

Confidential

Field Technician

Responsibilities:

  • Install, Troubleshoot And Repair Servers, Workstations, Printers And Various Other Peripheral Devices For The Washington Mutual Bank Account.
  • Document Actives And The Status Of Various Related Devices. Interface With Various Vendors To Resolve Client Issues.
  • Interacted With Customers; Provided Program Information, Rules, Regulations,.

Confidential, Los Angeles

Consultant/Technician

Responsibilities:

  • Troubleshoot And Repair Hardware And Network Issues.
  • Planned Upgrades, Server Maintenance. Provided Effective And Consistent Technical Support. Researched Technical Solutions.
  • Document Actives And The Status Of Various Related Devices, Interface With Various Vendors To Resolve Client Issues.

Confidential, Winnetka, CA

Support Technician

Responsibilities:

  • Troubleshoot And Repair Issues Relating To The Confidential Line, ISP Services, Routers, Broadband Hardware And The Use And Configuration Of Internet Applications.
  • Excellent Verbal And Written Communication Skills Including Demonstrated Telephone Etiquette
  • Strong Organizational And Analytical Skills. Handled The Highest Call Volume Received By The First Month On The Call Floor.

Confidential, Thousand Oaks, CA

Support Technician

Responsibilities:

  • Troubleshoot And Repair Issues Relating To The Confidential Line, ISP Services, Routers, Broadband Hardware And The Use And Configuration Of Internet Applications.
  • Nurtured Project Team Development In The Area Of Open Systems LAN/WAN Interoperability
  • Answering Incoming Calls Relative To Troubleshooting Confidential Service Issues As Well As Follow - Up On Technical Install/Activation Dates.

Confidential, Los Angeles, CA

Network/PC Technician

Responsibilities:

  • Troubleshoot And Repair All Technical Issues From Interception To Resolution.
  • Maintained Security And Access Control For Data Stored On Systems
  • Use Excellent Communication Skills To Monitor And Coordinate Projects With Diverse Divisional Leaders On A Technical And Non - Technical Level.
  • Install And Integrate Turn-Key Systems At Remote Facilities, Calibrate, And Train Receiving Personnel In Operations And Maintenance Of Equipment

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