Lead Help Desk Technician Resume Washington, MD - Hire IT People

PROFESSIONAL SUMMARY:

Experienced, highly skilled, certified IT professional working in a variety of environments committed to maintaining innovative technology. Accustomed to providing excellent technical support, driven to provide exceptional customer service support in diverse and fast - pace environments. Experience working with audio/visual technology.

SKILL:

Excellent diagnostic skills, Windows and Macs
Operating Systems, Windows 7, 8, 8.1 & 10
Excellent communication skills Windows Server 2008 solving abilities Microsoft Office Suites, Outlook
System upgrades Ghost, Ghost cast Server, SCCM
Server Knowledge VMware, Oracle Virtual Box
Data backup and retrieval DNS, DHCP, Active Directory, Group Policy, OU s

WORK HISTORY:

Lead Help Desk Technician

Confidential, Washington, MD

Responsibilities:

Consult with user to address their IT issues and needs
Consult with user on the cost to address their IT needs
Provide Tier - 1, 2 and 3 support for customers
Break fix and perform installation and configuration of hardware and software
Record the results of the installation and configuration
Consult with users on the cost analysis in resolving the issue

Help Desk Technician

Confidential, Gambrills, Maryland

Responsibilities:

Technician for Confidential near the end of the school year
Provide Tier-1 support for students
Break fix troubleshoot and resolved issues for students

Field Technician

Confidential, Washington, DC

Responsibilities:

Technical assignment in Washington DC while seeking permanent employment
Technician performing breakdown of hardware and A/V equipment
Pack PC hardware and AV equipment for shipping

Field Technician

Confidential, Washington, DC

Responsibilities:

Field Technician for District of Columbia Public School in various locations
Providing Tier -1 and Tier - 2 support for teachers and students in a mixed enviroment
Break fix troubleshoot and resolve IT issues for staff and student
Provide support for and Windows 7 and macOs X
Support multiple schools in the District of Columbia

Deployment Technician

Confidential, Wayne, PA

Responsibilities:

Utilized SCCM in deploying Windows 7 image
Configure workstations, teller machines for staff
Verify workstation and teller machines function properly

Onsite Technician

Confidential, Baltimore, MD

Responsibilities:

Onsite Technician for private school
Supported 1500 Staff and Student users
Break fix, Troubleshoot and resolve various technical issue for staff and students

Confidential, Reston, VA

Help Desk Technician

Responsibilities:

Handling Outlook support for government employees
Troubleshoot an Resolve various Outlook issues
Create, Troubleshoot and Resolve tickets
Create and Remove Accounts
Add Personal Folders
Log all resolved issues in remedy

Network Administrator

Confidential, Alexandria, VA

Responsibilities:

seeking permanent employment
Oversee office setup
Setup, Reimage, and configure workstations
Utilized Active Directory to add workstations to the network
Provide verification for workstations added to the network
Setup, configure printers and phones

Confidential, Reston, VA

Desktop Field Technician

Responsibilities:

Provide Tier-1 and Tier-2 support for government employees
Break fix resolve technical issues for government employees
Utilized Active Directory to add and remove workstations
Replace defective hardware for new hardware for employees
Document, resolve issues in remedy

Technician

Confidential, Vienna, VA

Responsibilities:

Onsite Technician for deployment project
Prep Surface devices for imaging
Run script programs
Label and Log devices

Technician

Confidential, Westlake, OH

Responsibilities:

Onsite Technician on call
Preform IT duties as listed by project manager
Prep and Record Desktop and equipment to be moved
Perform Walk through of environment
Resolve various issues for customers

Technician

Confidential, Hanover, MD

Responsibilities:

Technician for mobile device deployment
Prep mobile phones for deployment
Add each phone to company Wi-Fi network
Name and configure each device and install protective screen and case

We provide IT Staff Augmentation Services!

Lead Help Desk Technician Resume

Washington, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship