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Lead Help Desk Technician Resume

Washington, MD

PROFESSIONAL SUMMARY:

Experienced, highly skilled, certified IT professional working in a variety of environments committed to maintaining innovative technology. Accustomed to providing excellent technical support, driven to provide exceptional customer service support in diverse and fast - pace environments. Experience working with audio/visual technology.

SKILL:

  • Excellent diagnostic skills, Windows and Macs
  • Operating Systems, Windows 7, 8, 8.1 & 10
  • Excellent communication skills Windows Server 2008 solving abilities Microsoft Office Suites, Outlook
  • System upgrades Ghost, Ghost cast Server, SCCM
  • Server Knowledge VMware, Oracle Virtual Box
  • Data backup and retrieval DNS, DHCP, Active Directory, Group Policy, OU s

WORK HISTORY:

Lead Help Desk Technician

Confidential, Washington, MD

Responsibilities:

  • Consult with user to address their IT issues and needs
  • Consult with user on the cost to address their IT needs
  • Provide Tier - 1, 2 and 3 support for customers
  • Break fix and perform installation and configuration of hardware and software
  • Record the results of the installation and configuration
  • Consult with users on the cost analysis in resolving the issue

Help Desk Technician

Confidential, Gambrills, Maryland

Responsibilities:

  • Technician for Confidential near the end of the school year
  • Provide Tier-1 support for students
  • Break fix troubleshoot and resolved issues for students

Field Technician

Confidential, Washington, DC

Responsibilities:

  • Technical assignment in Washington DC while seeking permanent employment
  • Technician performing breakdown of hardware and A/V equipment
  • Pack PC hardware and AV equipment for shipping

Field Technician

Confidential, Washington, DC

Responsibilities:

  • Field Technician for District of Columbia Public School in various locations
  • Providing Tier -1 and Tier - 2 support for teachers and students in a mixed enviroment
  • Break fix troubleshoot and resolve IT issues for staff and student
  • Provide support for and Windows 7 and macOs X
  • Support multiple schools in the District of Columbia

Deployment Technician

Confidential, Wayne, PA

Responsibilities:

  • Utilized SCCM in deploying Windows 7 image
  • Configure workstations, teller machines for staff
  • Verify workstation and teller machines function properly

Onsite Technician

Confidential, Baltimore, MD

Responsibilities:

  • Onsite Technician for private school
  • Supported 1500 Staff and Student users
  • Break fix, Troubleshoot and resolve various technical issue for staff and students

Confidential, Reston, VA

Help Desk Technician

Responsibilities:

  • Handling Outlook support for government employees
  • Troubleshoot an Resolve various Outlook issues
  • Create, Troubleshoot and Resolve tickets
  • Create and Remove Accounts
  • Add Personal Folders
  • Log all resolved issues in remedy

Network Administrator

Confidential, Alexandria, VA

Responsibilities:

  • seeking permanent employment
  • Oversee office setup
  • Setup, Reimage, and configure workstations
  • Utilized Active Directory to add workstations to the network
  • Provide verification for workstations added to the network
  • Setup, configure printers and phones

Confidential, Reston, VA

Desktop Field Technician

Responsibilities:

  • Provide Tier-1 and Tier-2 support for government employees
  • Break fix resolve technical issues for government employees
  • Utilized Active Directory to add and remove workstations
  • Replace defective hardware for new hardware for employees
  • Document, resolve issues in remedy

Technician

Confidential, Vienna, VA

Responsibilities:

  • Onsite Technician for deployment project
  • Prep Surface devices for imaging
  • Run script programs
  • Label and Log devices

Technician

Confidential, Westlake, OH

Responsibilities:

  • Onsite Technician on call
  • Preform IT duties as listed by project manager
  • Prep and Record Desktop and equipment to be moved
  • Perform Walk through of environment
  • Resolve various issues for customers

Technician

Confidential, Hanover, MD

Responsibilities:

  • Technician for mobile device deployment
  • Prep mobile phones for deployment
  • Add each phone to company Wi-Fi network
  • Name and configure each device and install protective screen and case

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