PROFESSIONAL SUMMARY:
Experienced, highly skilled, certified IT professional working in a variety of environments committed to maintaining innovative technology. Accustomed to providing excellent technical support, driven to provide exceptional customer service support in diverse and fast - pace environments. Experience working with audio/visual technology.
SKILL:
- Excellent diagnostic skills, Windows and Macs
- Operating Systems, Windows 7, 8, 8.1 & 10
- Excellent communication skills Windows Server 2008 solving abilities Microsoft Office Suites, Outlook
- System upgrades Ghost, Ghost cast Server, SCCM
- Server Knowledge VMware, Oracle Virtual Box
- Data backup and retrieval DNS, DHCP, Active Directory, Group Policy, OU s
WORK HISTORY:
Lead Help Desk Technician
Confidential, Washington, MD
Responsibilities:
- Consult with user to address their IT issues and needs
- Consult with user on the cost to address their IT needs
- Provide Tier - 1, 2 and 3 support for customers
- Break fix and perform installation and configuration of hardware and software
- Record the results of the installation and configuration
- Consult with users on the cost analysis in resolving the issue
Help Desk Technician
Confidential, Gambrills, Maryland
Responsibilities:
- Technician for Confidential near the end of the school year
- Provide Tier-1 support for students
- Break fix troubleshoot and resolved issues for students
Field Technician
Confidential, Washington, DC
Responsibilities:
- Technical assignment in Washington DC while seeking permanent employment
- Technician performing breakdown of hardware and A/V equipment
- Pack PC hardware and AV equipment for shipping
Field Technician
Confidential, Washington, DC
Responsibilities:
- Field Technician for District of Columbia Public School in various locations
- Providing Tier -1 and Tier - 2 support for teachers and students in a mixed enviroment
- Break fix troubleshoot and resolve IT issues for staff and student
- Provide support for and Windows 7 and macOs X
- Support multiple schools in the District of Columbia
Deployment Technician
Confidential, Wayne, PA
Responsibilities:
- Utilized SCCM in deploying Windows 7 image
- Configure workstations, teller machines for staff
- Verify workstation and teller machines function properly
Onsite Technician
Confidential, Baltimore, MD
Responsibilities:
- Onsite Technician for private school
- Supported 1500 Staff and Student users
- Break fix, Troubleshoot and resolve various technical issue for staff and students
Confidential, Reston, VA
Help Desk Technician
Responsibilities:
- Handling Outlook support for government employees
- Troubleshoot an Resolve various Outlook issues
- Create, Troubleshoot and Resolve tickets
- Create and Remove Accounts
- Add Personal Folders
- Log all resolved issues in remedy
Network Administrator
Confidential, Alexandria, VA
Responsibilities:
- seeking permanent employment
- Oversee office setup
- Setup, Reimage, and configure workstations
- Utilized Active Directory to add workstations to the network
- Provide verification for workstations added to the network
- Setup, configure printers and phones
Confidential, Reston, VA
Desktop Field Technician
Responsibilities:
- Provide Tier-1 and Tier-2 support for government employees
- Break fix resolve technical issues for government employees
- Utilized Active Directory to add and remove workstations
- Replace defective hardware for new hardware for employees
- Document, resolve issues in remedy
Technician
Confidential, Vienna, VA
Responsibilities:
- Onsite Technician for deployment project
- Prep Surface devices for imaging
- Run script programs
- Label and Log devices
Technician
Confidential, Westlake, OH
Responsibilities:
- Onsite Technician on call
- Preform IT duties as listed by project manager
- Prep and Record Desktop and equipment to be moved
- Perform Walk through of environment
- Resolve various issues for customers
Technician
Confidential, Hanover, MD
Responsibilities:
- Technician for mobile device deployment
- Prep mobile phones for deployment
- Add each phone to company Wi-Fi network
- Name and configure each device and install protective screen and case
