We provide IT Staff Augmentation Services!

Administrator Assistant Resume

SUMMARY:

  • Professional Property and Producer with over 11 years of experience in the insurance industry, searching for rewarding and challenging opportunity, where I can apply my skills and utilize my expertise to your organization goals
  • Possess solid verbal, written and interpersonal skills
  • Microsoft Windows 7 and 10 desktop operating systems
  • Microsoft Office 2016 suite and Office 365
  • Mobile devices/tablets (iOS, Android, Windows Mobile)
  • Basic wired and wireless networking concepts and Windows networking
  • Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
  • Knowledge of Active Directory concepts and administration
  • Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting
  • Microsoft Desktop Deployment Tools

WORK EXPERIENCE:

Confidential

Administrator Assistant

Responsibilities:

  • Advices the clients on their coverages and cancelation policies.
  • Making changes to the policy(s), obtaining loss history, and requesting policy and endorsement copies.
  • Submitting application on behalf of my clients.
  • Reviewing the policy terms and conditions with customers.
Customer Support

Confidential, Washington, DC

Responsibilities:

  • Setting student accounts and Issuing student’s ID
  • Configuring student’s Password Policies
  • Managing student’s Files.
  • Assisting the desktop support team provide high quality support to our user community.
  • Support and perform maintenance on the end - user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting Confidential ’s internal IT Helpdesk operations.
  • Support and administer Confidential ’s PCs, printers, phones, conference rooms, and related equipment.
  • Tasks include end user support of applications and hardware, performing PC maintenance, upgrades and configurations.

Customer Support

Confidential

Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the help desk ticket system
  • Prioritize tickets based on need and criticality
  • Escalate tickets into problems with the network engineers when broad user groups are affected
  • Work with end user software applications and provide assistance in configuration and use
  • Assist with on-boarding and orientation of new users
  • Document end-user process and procedure
  • Create visual documentation and walk-throughs for end-user self service

Hardware Setup/Support

Confidential

Responsibilities:

  • Setup, configure and maintain operation of all end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices and tablets
  • Maintain inventory and working logs for routine maintenance
  • Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
  • Work hands-on with A/V and conference room equipment
  • Image and re-image workstations as needed

Confidential, Washington, DC

Administrator

Responsibilities:

  • Preparing weekly invoices
  • Preparing the payroll and signing employee checks (QuickBooks)
  • Possess exceptional customer service skills, strong supervisory skills and interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Detailed oriented and able to identify discrepancies quickly.
  • Very willing to exceed the client/customer expectations.
  • Demonstrate excellent oral and written communications skills.
  • Strong Ability to take initiative and achieve results.
  • Able to work independently with minimal oversight.
  • Have working knowledge of MS Excel, MS Word and MS Outlook
  • Able to work varying hours to include frequent nights and weekends.
  • Communicate effectively, both in writing and orally, with security officers, managers and senior leaders to convey findings of audits and inspections.

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