SUMMARY:

• Professional Property and Producer with over 11 years of experience in the insurance industry, searching for rewarding and challenging opportunity, where I can apply my skills and utilize my expertise to your organization goals
• Possess solid verbal, written and interpersonal skills
• Microsoft Windows 7 and 10 desktop operating systems
• Microsoft Office 2016 suite and Office 365
• Mobile devices/tablets (iOS, Android, Windows Mobile)
• Basic wired and wireless networking concepts and Windows networking
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Knowledge of Active Directory concepts and administration
• Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting
• Microsoft Desktop Deployment Tools

WORK EXPERIENCE:

Confidential

Administrator Assistant

Responsibilities:

• Advices the clients on their coverages and cancelation policies.
• Making changes to the policy(s), obtaining loss history, and requesting policy and endorsement copies.
• Submitting application on behalf of my clients.
• Reviewing the policy terms and conditions with customers.

Confidential, Washington, DC

Responsibilities:

• Setting student accounts and Issuing student’s ID
• Configuring student’s Password Policies
• Managing student’s Files.
• Assisting the desktop support team provide high quality support to our user community.
• Support and perform maintenance on the end - user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting Confidential ’s internal IT Helpdesk operations.
• Support and administer Confidential ’s PCs, printers, phones, conference rooms, and related equipment.
• Tasks include end user support of applications and hardware, performing PC maintenance, upgrades and configurations.

Customer Support

Confidential

Responsibilities:

• Monitor and respond quickly and effectively to requests received through the help desk ticket system
• Prioritize tickets based on need and criticality
• Escalate tickets into problems with the network engineers when broad user groups are affected
• Work with end user software applications and provide assistance in configuration and use
• Assist with on-boarding and orientation of new users
• Document end-user process and procedure
• Create visual documentation and walk-throughs for end-user self service

Hardware Setup/Support

Confidential

Responsibilities:

• Setup, configure and maintain operation of all end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices and tablets
• Maintain inventory and working logs for routine maintenance
• Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
• Work hands-on with A/V and conference room equipment
• Image and re-image workstations as needed

Confidential, Washington, DC

Administrator

Responsibilities:

• Preparing weekly invoices
• Preparing the payroll and signing employee checks (QuickBooks)
• Possess exceptional customer service skills, strong supervisory skills and interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Detailed oriented and able to identify discrepancies quickly.
• Very willing to exceed the client/customer expectations.
• Demonstrate excellent oral and written communications skills.
• Strong Ability to take initiative and achieve results.
• Able to work independently with minimal oversight.
• Have working knowledge of MS Excel, MS Word and MS Outlook
• Able to work varying hours to include frequent nights and weekends.
• Communicate effectively, both in writing and orally, with security officers, managers and senior leaders to convey findings of audits and inspections.