Support Engineer Resume Chicago, IL - Hire IT People

SUMMARY:

Creative problem solving skills with ability to communicate effectively with all levels of organizational management. Responsibilities include installing, maintaining, updating CUCM version 8.0 - Version 10.0 Route/Switch Trng. CVoice Trng, Unified Communications Manager/Call Manager Express, Unity/Unity Connection;I have Years of related skills in telecommunications, knowledge of VoIP and TDM. I have consistent technical skills in areas of VOIP, TCP/IP Internetworking, and IP/PBX in Cisco/Avaya environment.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Support Engineer

Responsibilities:

Ownership of incident, problem/change management for enterprise voice-related issues
Largely managed voice operations for Confidential global Chicago branch office
Administered CUCM 10.0 Hosted Platform/ Monitor telephony devices
Resolved telephony related Break/fix tickets and MAC
Administering Unified Communications products, devices, solutions, and technologies

Confidential, Elk Grove IL

Cisco Voice Engineer

Responsibilities:

Ownership of incident, problem/change management for enterprise voice-related issues
Largely managed voice operations for UAL global airport and branch offices
Administered CUCM 8.0.5 / Monitor and links and telephony devices
Resolved telephony related Break/fix tickets, Programmed 7900 series phones
Supporting, trouble shooting, and administering Unified Communications products, devices, solutions, and technologies

Confidential, Vernon Hills, IL

Cisco Voice Engineer

Responsibilities:

Administered CUCM 8.0.5/Avaya IP phone product line and unity voice mail.
Resolved telephony related tickets. Responsible for monitoring remote devices.
Programmed 7900 CIPC ph. Managed remedy ticketing application.
Monitor and repair telecommunications links and telephony devices
Documented and maintained over 7000 toll-free numbers.
Participated in Cisco conversion project team to transition from Avaya to Cisco.
Deployed, Supported and troubleshot Cisco 3945/3925 MGCP and SIP voice routers and gateways. Supported the Cisco Unity v5 Voicemail rollout. Completed moves, adds, changes, fault isolation and resolution, and end user support. I was a part of the implementation team that installed Verint software.

Confidential

Field Telecom Analyst

Responsibilities:

Maintained Avaya company branch offices PBX’s.
Administering all of the following: Avaya S 00 media fax machine
Performed MAC/Break fix telephony issues on a per call basis

Confidential, Chicago, IL

Telecom Analyst

Responsibilities:

Administration of Nortel Meridian PBX switching Equipment.
Maintained voice mail system also Preformed Moves, Add, Changes and
Install PC desktop equipment, also maintained audio and video equipment.
Administered ACD configs and provided technical support to 3000 users.

Confidential, Wilmette, IL

Telecom Analyst

Responsibilities:

Maintained 22 company remote branch offices PBX’s.
Administering all of the following: Avaya S 00 media
Performed MAC/Break fix telephony issues.
Managed multiple facility telecom networks. Maintained Audix voicemail system.

Confidential, Chicago, IL

Telecom Analyst

Responsibilities:

Administration of Nortel PBX/ Avaya S8700 PBX switching equipment.
Responsible for programming Avaya 2420, 2410 phones
I supported a large company move from Chicago to the Downers Grove site.
Environments, Avaya/ Nortel Trained.

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Support Engineer Resume

Chicago, IL

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