SUMMARY:

Creative problem solving skills with ability to communicate effectively with all levels of organizational management. Responsibilities include installing, maintaining, updating CUCM version 8.0 - Version 10.0 Route/Switch Trng. CVoice Trng, Unified Communications Manager/Call Manager Express, Unity/Unity Connection;I have Years of related skills in telecommunications, knowledge of VoIP and TDM. I have consistent technical skills in areas of VOIP, TCP/IP Internetworking, and IP/PBX in Cisco/Avaya environment.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Responsibilities:

• Ownership of incident, problem/change management for enterprise voice-related issues
• Largely managed voice operations for Confidential global Chicago branch office
• Administered CUCM 10.0 Hosted Platform/ Monitor telephony devices
• Resolved telephony related Break/fix tickets and MAC
• Administering Unified Communications products, devices, solutions, and technologies

Confidential, Elk Grove IL

Cisco Voice Engineer

Responsibilities:

• Ownership of incident, problem/change management for enterprise voice-related issues
• Largely managed voice operations for UAL global airport and branch offices
• Administered CUCM 8.0.5 / Monitor and links and telephony devices
• Resolved telephony related Break/fix tickets, Programmed 7900 series phones
• Supporting, trouble shooting, and administering Unified Communications products, devices, solutions, and technologies

Confidential, Vernon Hills, IL

Cisco Voice Engineer

Responsibilities:

• Administered CUCM 8.0.5/Avaya IP phone product line and unity voice mail.
• Resolved telephony related tickets. Responsible for monitoring remote devices.
• Programmed 7900 CIPC ph. Managed remedy ticketing application.
• Monitor and repair telecommunications links and telephony devices
• Documented and maintained over 7000 toll-free numbers.
• Participated in Cisco conversion project team to transition from Avaya to Cisco.
• Deployed, Supported and troubleshot Cisco 3945/3925 MGCP and SIP voice routers and gateways. Supported the Cisco Unity v5 Voicemail rollout. Completed moves, adds, changes, fault isolation and resolution, and end user support. I was a part of the implementation team that installed Verint software.

Confidential

Field Telecom Analyst

Responsibilities:

• Maintained Avaya company branch offices PBX’s.
• Administering all of the following: Avaya S 00 media fax machine
• Performed MAC/Break fix telephony issues on a per call basis

Confidential, Chicago, IL

Telecom Analyst

Responsibilities:

• Administration of Nortel Meridian PBX switching Equipment.
• Maintained voice mail system also Preformed Moves, Add, Changes and
• Install PC desktop equipment, also maintained audio and video equipment.
• Administered ACD configs and provided technical support to 3000 users.

Confidential, Wilmette, IL

Telecom Analyst

Responsibilities:

• Maintained 22 company remote branch offices PBX’s.
• Administering all of the following: Avaya S 00 media
• Performed MAC/Break fix telephony issues.
• Managed multiple facility telecom networks. Maintained Audix voicemail system.

Confidential, Chicago, IL

Telecom Analyst

Responsibilities:

• Administration of Nortel PBX/ Avaya S8700 PBX switching equipment.
• Responsible for programming Avaya 2420, 2410 phones
• I supported a large company move from Chicago to the Downers Grove site.
• Environments, Avaya/ Nortel Trained.