Support Engineer Resume
Chicago, IL
SUMMARY:
Creative problem solving skills with ability to communicate effectively with all levels of organizational management. Responsibilities include installing, maintaining, updating CUCM version 8.0 - Version 10.0 Route/Switch Trng. CVoice Trng, Unified Communications Manager/Call Manager Express, Unity/Unity Connection;I have Years of related skills in telecommunications, knowledge of VoIP and TDM. I have consistent technical skills in areas of VOIP, TCP/IP Internetworking, and IP/PBX in Cisco/Avaya environment.
PROFESSIONAL EXPERIENCE:
Confidential, Chicago, IL
Support EngineerResponsibilities:
- Ownership of incident, problem/change management for enterprise voice-related issues
- Largely managed voice operations for Confidential global Chicago branch office
- Administered CUCM 10.0 Hosted Platform/ Monitor telephony devices
- Resolved telephony related Break/fix tickets and MAC
- Administering Unified Communications products, devices, solutions, and technologies
Confidential, Elk Grove IL
Cisco Voice Engineer
Responsibilities:
- Ownership of incident, problem/change management for enterprise voice-related issues
- Largely managed voice operations for UAL global airport and branch offices
- Administered CUCM 8.0.5 / Monitor and links and telephony devices
- Resolved telephony related Break/fix tickets, Programmed 7900 series phones
- Supporting, trouble shooting, and administering Unified Communications products, devices, solutions, and technologies
Confidential, Vernon Hills, IL
Cisco Voice Engineer
Responsibilities:
- Administered CUCM 8.0.5/Avaya IP phone product line and unity voice mail.
- Resolved telephony related tickets. Responsible for monitoring remote devices.
- Programmed 7900 CIPC ph. Managed remedy ticketing application.
- Monitor and repair telecommunications links and telephony devices
- Documented and maintained over 7000 toll-free numbers.
- Participated in Cisco conversion project team to transition from Avaya to Cisco.
- Deployed, Supported and troubleshot Cisco 3945/3925 MGCP and SIP voice routers and gateways. Supported the Cisco Unity v5 Voicemail rollout. Completed moves, adds, changes, fault isolation and resolution, and end user support. I was a part of the implementation team that installed Verint software.
Confidential
Field Telecom Analyst
Responsibilities:
- Maintained Avaya company branch offices PBX’s.
- Administering all of the following: Avaya S 00 media fax machine
- Performed MAC/Break fix telephony issues on a per call basis
Confidential, Chicago, IL
Telecom Analyst
Responsibilities:
- Administration of Nortel Meridian PBX switching Equipment.
- Maintained voice mail system also Preformed Moves, Add, Changes and
- Install PC desktop equipment, also maintained audio and video equipment.
- Administered ACD configs and provided technical support to 3000 users.
Confidential, Wilmette, IL
Telecom Analyst
Responsibilities:
- Maintained 22 company remote branch offices PBX’s.
- Administering all of the following: Avaya S 00 media
- Performed MAC/Break fix telephony issues.
- Managed multiple facility telecom networks. Maintained Audix voicemail system.
Confidential, Chicago, IL
Telecom Analyst
Responsibilities:
- Administration of Nortel PBX/ Avaya S8700 PBX switching equipment.
- Responsible for programming Avaya 2420, 2410 phones
- I supported a large company move from Chicago to the Downers Grove site.
- Environments, Avaya/ Nortel Trained.