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Support Engineer Resume

Chicago, IL

SUMMARY:

Creative problem solving skills with ability to communicate effectively with all levels of organizational management. Responsibilities include installing, maintaining, updating CUCM version 8.0 - Version 10.0 Route/Switch Trng. CVoice Trng, Unified Communications Manager/Call Manager Express, Unity/Unity Connection;I have Years of related skills in telecommunications, knowledge of VoIP and TDM. I have consistent technical skills in areas of VOIP, TCP/IP Internetworking, and IP/PBX in Cisco/Avaya environment.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Support Engineer

Responsibilities:

  • Ownership of incident, problem/change management for enterprise voice-related issues
  • Largely managed voice operations for Confidential global Chicago branch office
  • Administered CUCM 10.0 Hosted Platform/ Monitor telephony devices
  • Resolved telephony related Break/fix tickets and MAC
  • Administering Unified Communications products, devices, solutions, and technologies

Confidential, Elk Grove IL

Cisco Voice Engineer

Responsibilities:

  • Ownership of incident, problem/change management for enterprise voice-related issues
  • Largely managed voice operations for UAL global airport and branch offices
  • Administered CUCM 8.0.5 / Monitor and links and telephony devices
  • Resolved telephony related Break/fix tickets, Programmed 7900 series phones
  • Supporting, trouble shooting, and administering Unified Communications products, devices, solutions, and technologies

Confidential, Vernon Hills, IL

Cisco Voice Engineer

Responsibilities:

  • Administered CUCM 8.0.5/Avaya IP phone product line and unity voice mail.
  • Resolved telephony related tickets. Responsible for monitoring remote devices.
  • Programmed 7900 CIPC ph. Managed remedy ticketing application.
  • Monitor and repair telecommunications links and telephony devices
  • Documented and maintained over 7000 toll-free numbers.
  • Participated in Cisco conversion project team to transition from Avaya to Cisco.
  • Deployed, Supported and troubleshot Cisco 3945/3925 MGCP and SIP voice routers and gateways. Supported the Cisco Unity v5 Voicemail rollout. Completed moves, adds, changes, fault isolation and resolution, and end user support. I was a part of the implementation team that installed Verint software.

Confidential

Field Telecom Analyst

Responsibilities:

  • Maintained Avaya company branch offices PBX’s.
  • Administering all of the following: Avaya S 00 media fax machine
  • Performed MAC/Break fix telephony issues on a per call basis

Confidential, Chicago, IL

Telecom Analyst

Responsibilities:

  • Administration of Nortel Meridian PBX switching Equipment.
  • Maintained voice mail system also Preformed Moves, Add, Changes and
  • Install PC desktop equipment, also maintained audio and video equipment.
  • Administered ACD configs and provided technical support to 3000 users.

Confidential, Wilmette, IL

Telecom Analyst

Responsibilities:

  • Maintained 22 company remote branch offices PBX’s.
  • Administering all of the following: Avaya S 00 media
  • Performed MAC/Break fix telephony issues.
  • Managed multiple facility telecom networks. Maintained Audix voicemail system.

Confidential, Chicago, IL

Telecom Analyst

Responsibilities:

  • Administration of Nortel PBX/ Avaya S8700 PBX switching equipment.
  • Responsible for programming Avaya 2420, 2410 phones
  • I supported a large company move from Chicago to the Downers Grove site.
  • Environments, Avaya/ Nortel Trained.

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