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Lead Information Technology Specialist Manager Resume

Plano, TexaS

PROFILE:

  • Program/Project Management - ERP/CRM - Office 365/Infrastructure Migration - PMO Alignment
  • An Confidential & Confidential trained, technically and functionally experienced Technology Specialist with a solid history of effective project and program recovery and management credentials.
  • Current experience includes serving as Program Manager, leading recovery efforts for Enterprise Infrastructure and Cloud Migration projects including an ERP project, Office 365 Migration and Infrastructure/Data Center Migration Initiatives.
  • Lead planning and design of PMO for major university system. Lead project for Oracle ERP/CRM (Oracle, MS Dynamics, JDE, Lawson, Peoplesoft, Fusion), EPM (Hyperion) and Human Capital Initiatives.
  • In-depth knowledge and broad experience architecting and implementation of functional and operational components of merging entities.
  • Experience applying best-practice techniques across multiple industries and sectors to satisfy corporate objectives.
  • Recognized by managers for exceptional design and development of project centric reports using data from IT support and monitoring systems.
  • Equally competent in both managerial and hands-on roles.

CORE COMPETENCIES:

  • Office 365 Migrations
  • Data Center Migrations
  • ERP Software Migrations
  • Compliance/Risk Management
  • PMO Planning & Design
  • Process Mapping / Mind Mapping
  • E-Discovery/Content Management
  • Infrastructure Project Management
  • Agile Development Management
  • Product Lifecycle Management
  • Deployment Speciaist
  • Project Analytics

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Lead Information Technology Specialist Manager

Responsibilities:

  • Under new leadership the Office of Information Technology, OIT, has begun an initiative to implement a world class PMO.
  • I have been assigned to lead this effort with the planning and design of this function based on my many years of experience working with many PMO’s around the world.
  • The university also has an aggressive Office 365 migration requirement and I have been assigned the program lead to design and direct the projects in the program.
  • Reporting to the Assistant VP of IT, I work with other staff members to organize teams, develop strategies, identify work deliverables, document processes and assign responsibilities to complete work

Risk Officer - ERP Project Recovery Specialist - Sr. PM Contract

Confidential, Plano, TX

Responsibilities:

  • Served as Risk Officer to independently study, assess, identify, weigh and score risk characteristics for an ERP implementation that had seriously exceeded the budget and corresponding schedule.
  • Under the authority of the enterprises Executive Steering Committee, I did a thorough and broad review of documentation, project plans, vendor contracts, work plans, management reports and basic project leadership communications.
  • I prepared and presented to the Executive Steering Committee of the BOD a detail report documenting my findings and supporting my specific recommendations.
  • Served as a Recovery Specialist.
  • I was tasked with leading a recovery effort of the 2+year initiative to reestablish the project on an executable trajectory for completion. I prepared a budget and timeline that was defendable and independent - no agendas.
  • Independently identified and analyzed key components of the project that required alignment for a successful and complete implementation. Understanding project management, project development and execution I completed a detailed assessment of internal and external stake holder responsibilities and contributions. I quickly identified the perceived value vs the real value each brought to the project and considered their risk.
  • Assessed the project Risk following Best Practice understandings of ERP implementations and project management.
  • Created an effective and strategically important report with supporting detail for supporting leaderships decisions with informed and accurate information.

Lead Program Manager

Confidential, Miami, Fl

Responsibilities:

  • Served as Sr. Program Manager for enterprise Office 365 Migration and Infrastructure/Data Center Migration.
  • The scope of the project included migrating 3,300 international users from on-prem Exchange to Office 365 - implementation of Office 2016 - Conversion of SharePoint on-prem to Office 365 - complete Data Center separation from parent company - stand-up new Data Center and migrate applications/data.
  • I lead a team of international IT professionals and third party vendor resources in establishing migration standards and identifying country specific protocols for governance of retention and archiving schedules. I lead the contract engineers to organizing migration targets and providing specific communications and training agendas. Directed Migration and Production Support planning for post Migration.
  • Aligned multiple client disciplines responsible for engineering, migration, configuration and support of Office 365 including Exchange - Office 2016 - OneDrive - SharePoint.
  • Introduced and followed ‘Best Practice’ procedures for project management, process mapping, project analytics and dash board reporting
  • Lead program to stand up Data Center - projects included storage & compute, network, security, service desk

Lead Program Manager

Confidential, Dallas, Texas

Responsibilities:

  • Served as Sr. Program Manager for enterprise Office 365 Migration.
  • The scope of the project was US based with 6,500 users across the country.
  • Organized project into six manageable disciplines - Governance, Change Management, Office 365 Engineering, Contracts, Infrastructure and Email/Data. Managed all the complete life cycle of migration using Microsoft’s On-Boarding-Center and Binary Tree - Lotus Notes to Office 365.
  • Organized mailboxes and email addresses into manageable deployment configurations including Accounts for Users, Services and Conference Rooms. Established coexistence environment for seamless migration and post migration access to information not included in the migration plan. Directed Production Support planning for post Office 365 Migration.
  • Aligned multiple vendors responsible for engineering, migration, configuration and support of Office 365.
  • Used MS OBC tools for Cloud Services Dependency Mapping to design the Production Support function
  • Followed ‘Best Practice’ procedures for project management, process mapping, project analytics and dash board reporting

Lead Project Manager

Confidential, Plano, Texas

Responsibilities:

  • Served as Lead Program Manager for two enterprise projects - 1. ERP - implementation of Oracle Fusion Capital Management products and 2. EPM - implementation of Hyperion to support the enterprises budgeting and forecasting requirements.
  • Capital Management initiative includes all capital activity for the 20 Centers currently in operation as well as the planned additional 20 centers to be in operations in the next 4 years.
  • Hyperion initiative includes the 20 Centers mentioned above while supporting daily budgeting/forecasting requirement.
  • My team is defining user requirements documenting current while working with our selected integration vendors to implement the systems.
  • Managed 3rd party vendors, Oracle, DAZSI & Quantum EPM, who provide technical, architectural and implementation support for these initiatives.
  • Organize the users and their requirements with technical and functional SME’s to set strategy, plan deliverables and execute to plan. Met all targeted dates for migration.
  • Lead by example and introduce/use ‘Best Practice’ tools for process mapping, project analytics, project management and dash board reporting
  • Lead 3 vendors’ contract integration teams sharing dependent components to successfully satisfy the projects requirements

Lead Project Manager

Confidential, Charlotte, NC

Responsibilities:

  • Served as Project Lead for enterprise Office 365 Migration.
  • The scope of the project was global with 5,500 users in 40 locations.
  • Project was organized into two distinct phases for migration of users with devices and thin clients/kiosk users.
  • The team analyzed user base profiles, organized these into manageable groups, designed effective communication strategy, constructed metrics for management reporting, scheduled migrations of mailboxes and push of applications to users.
  • I managed the 3rd party vendor providing technical assistance with architecture and implementation of the email component of the project.
  • Aligned technical, functional, project sponsors to agree on strategy and plan
  • Met all targeted dates for migration
  • Introduced ‘Best Practice’ tools for process mapping, project analytics and dash board reporting
  • Organized training agenda for broad scope of users

Lead Project Manager

Confidential, New Orleans, LA

Responsibilities:

  • Serve as Project Lead for the enterprises Win 7 Migration and Office 365 Migration initiatives.
  • My Windows 7 team is responsible for deploying 700 applications on 14,000 devices in 55 locations.
  • Managed the third party vendors Ochsner contracted with to assist in the execution deployment and implementation of these major business systems.
  • Reengineered the Support Center and implemented new technologies (Avaya) to better support the environment post Windows 7 deployment.
  • Introduced best-practice strategies for scoping, identifying task, assigning resources and deployment and implementation scheduling.
  • Re-scoped projects and updated resource requirements profile allowing more accurate risk assessments and budget estimates.

Lead Project Manager

Confidential, Minneapolis, MN/Atlanta, GA

Responsibilities:

  • We were responsible for deploying this portfolio’s 400 applications; including web based/web portal support, on 45,000 devices in 4,000 world-wide locations.
  • As lead manager for this enterprise mandate to upgrade to Windows 7, I was responsible for schedules, task assignments and progress/budget reporting for Confidential using SharePoint 2010.
  • Working closely with portfolio managers and the enterprise technical operations we successfully coordinated system refresh and Windows 7 upgrades while causing minimum effect on day-to-day operations.
  • Developed and implemented an all-inclusive strategy for design, identification, remediation, training, testing and post deployment support of applications for this portfolio.
  • Developed project metrics and created automated reporting tools to track projects progress, risk and budget.

Sr. Project Manager

Confidential, Baton Rouge, LA

Responsibilities:

  • Served as the deployment manager for an enterprise mandate to upgrade to Windows 7 64-bit OS and Office 365 migration - enabling the enterprise to implement a virtual environment and change the way applications are delivered to the desktops and web portal support.
  • The scope of this project included: 3,300 Desktops - 250 Applications - 57 Business Groups - 9 District Offices.
  • Developed a comprehensive strategy for design, development, training, testing and post-deployment monitoring of the upgrade.
  • Implemented Citrix’s desktop virtualization and Microsoft’s App-V products.
  • Organized the deployments following iterative strategies and guidelines that provided BCBSLA maximum deployments with minimum interruptions in day-to-day business operations.
  • Organized reports, forms, data and project schedules in SharePoint 2010.

Sr. Project Manager

Confidential, Los Angeles, CA

Responsibilities:

  • Examined tens of thousands of pages of financial, e-mail, text, marketing and recorded document content looking for matches with specific words, phrases, dates and names to comply with the court’s orders.
  • Led a team of attorneys, e-discovery specialists and document preparation professionals to document project requirements, and architect strategy.
  • Coordinated the team as they designed systems and test scenarios, built scripts and defined controls for the documents produced.
  • Successfully represented the defense during a deposition by opposing counsel as to strategy, processes, content preparation, redaction strategies and content access.

Sr. Project Manager

Confidential

Responsibilities:

  • Organized management’s objectives into a functional project that concluded with a deliverable of
  • 110 operational process improvement tasks, selection of a Construction Management System, reconciliation of cost accounting anomalies, human resources balanced score card strategies for management, specific recommendations for cost of goods and vendor management.

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