SUMMARY:

Application Analyst with 3 years professional experience in the Health Information Technology field. Proficient in analyzing, implementing and supporting computer softwares, operating systems and hardware. Possess a Bachelor of Science in Statistics with a wide range of in programming and mathematics.

TECHNICAL COMPETENCIES:

APPLICATIONS: Proficient in Microsoft Office Suite (including data analysis tools in Excel), Windows Operating Systems, Epic EHR s in Cadence, ADT, Prelude and Welcome, Business Continuity Access

PROGRAMMING: Continuing in Python, SQL and Java. Past coursework in Maple, Python, C++ and R

PROFESSIONAL EXPERIENCE:

Confidential, Jackson, MI

Application Analyst Consultant

Responsibilities:

• Lead instructional designer for a 6 week EHR program for a “big bang” go live and simultaneous hospital merge
• Responsible for successful of over 700 employees in registration, scheduling, referrals, patient movement and other areas in health care revenue cycle
• Accommodate curriculum for differences between current and future state workflows by completing gap analysis of 80 - 100 hospital areas
• Interview, train and delegate tasks to associate trainers who will be conducting the end user classroom
• Maintain and report on 6 different spreadsheets of hospital end user data, including job roles, departments, assigned etc.
• Conducted a pivot table to organize entire system employee data for project reporting

Confidential, East Lansing, MI

Application Systems Analyst

Responsibilities:

• Lead analyst for all phases of the development lifecycle for EMR system (including design, build, implementation, testing and maintenance) across 10 medical specialty clinics and hospital departments
• Maintained ongoing service relationships between IT and direct application customers by trouble shooting and on call support during implementation
• Performed in depth application analysis and investigation of hospital workflows to resolve errors, including those of patient safety and finance
• Monitored and executed strict IT protocol over all departments during system wide downtime events leading to successful install of 7 different upgrades
• Resolved 500 user reported issues from helpdesk ticket system within 1 year

Confidential, Lansing, MI

Supervisor/Lead

Responsibilities:

• Multiple locations including fine dining establishments
• Provided high level of customer service, performance of managerial duties to ensure smooth business operations / high customer satisfaction

Confidential, Lansing, MI

Electronic Medical Record Scanner

Responsibilities:

• Scanned and prepared medical files for permanent input into EHR system
• Familiarized self with different types of medical files to process more efficiently

Confidential, Lansing MI

Research Assistant

Responsibilities:

• Collaborated with 3 spine clinics, two spine surgeons and a physical therapy clinic to begin a multi-million dollar research project through the National Institute of Health
• Created an online questionnaire for each of the 200+ subjects to fill out
• Designed flyer to be displayed in multiple clinics to attract subjects
• Attended all meetings and assisted with planning and problem solving as they arose