PROFESSIONAL SUMMARY:

Experienced, highly skilled, certified IT professional working in a variety of environments committed to maintaining innovative technology. Accustomed to providing excellent technical support, driven to provide exceptional customer service support in diverse and fast - pace environments. Experience working with audio/visual technology.

SKILL:

Excellent diagnostic skills: Windows and Macs

Operating Systems: Windows 7, 8, 8.1 & 10

Excellent communication skills: Windows Server 2008

Excellent problem: solving abilities Microsoft Office Suites, Outlook

System upgrades: Ghost, Ghost cast Server, SCCM

Server Knowledge: VMware, Oracle Virtual Box

Data backup and retrieval: DNS, DHCP, Active Directory, Group Policy, OU s

WORK HISTORY

Owner, Lead Technician

Confidential, Ft Washington, MD

Responsibilities:

• Consult with user to address their IT issues and needs
• Consult with user on the cost to address their IT needs
• Perform and oversee the installation and configuration of hardware and software
• Record the results of the installation and configuration
• Consult with users on the cost analysis in resolving the issue

Technician

Confidential, Gambrills, Maryland

Responsibilities:

• Technician for Confidential near the end of the school year
• Provide support for 1500 students Setup, configure laptops for students
• Troubleshoot and resolved issues for students

Technician

Confidential, Washington, DC

Responsibilities:

• Short-term technical assignment while seeking permanent employment
• Technician performing breakdown of hardware and A/V equipment
• Pack PC hardware and AV equipment for shipping

Tier-2 Technician

Confidential, Washington, DC

Responsibilities:

• Short - term technical assignment with Confidential while seeking permanent employment
• Technician for Confidential Public School in various locations
• Troubleshoot and resolve IT issues for staff and student
• Perform migration on PC\'s and Mac's
• Support multiple schools is the Confidential

Technician

Confidential, Wayne, PA

Responsibilities:

• Short-Term Technical assignment for Confidential while seeking permanent employment
• Perform migration and configuration of workstations using SCCM
• Configure workstations, teller machines

Onsite Technician

Confidential, Baltimore, MD

Responsibilities:

• Short - term technical assignment while seeking permanent employment
• Onsite Technician for private school
• Supported 1500 Staff and Student users
• Troubleshoot and resolve various technical issue for staff and students
• Technician in call center
• Handling Outlook support for government employees
• Troubleshoot an Resolve various Outlook issues
• Create, Troubleshoot and Resolve tickets
• Create and Remove Accounts
• Add Personal Folders
• Log all resolved issues in remedy

Administrator

Confidential, Alexandria, VA

Responsibilities:

• Short-term Assignment with Swain Tech while seeking permanent employment
• Setup Office Image, configure workstations
• Add workstations to the network
• Verify workstations on the network
• Setup, configure printers and phones