Owner, Lead Technician Resume Ft Washington, MD - Hire IT People

PROFESSIONAL SUMMARY:

Experienced, highly skilled, certified IT professional working in a variety of environments committed to maintaining innovative technology. Accustomed to providing excellent technical support, driven to provide exceptional customer service support in diverse and fast - pace environments. Experience working with audio/visual technology.

SKILL:

Excellent diagnostic skills: Windows and Macs

Operating Systems: Windows 7, 8, 8.1 & 10

Excellent communication skills: Windows Server 2008

Excellent problem: solving abilities Microsoft Office Suites, Outlook

System upgrades: Ghost, Ghost cast Server, SCCM

Server Knowledge: VMware, Oracle Virtual Box

Data backup and retrieval: DNS, DHCP, Active Directory, Group Policy, OU s

WORK HISTORY

Owner, Lead Technician

Confidential, Ft Washington, MD

Responsibilities:

Consult with user to address their IT issues and needs
Consult with user on the cost to address their IT needs
Perform and oversee the installation and configuration of hardware and software
Record the results of the installation and configuration
Consult with users on the cost analysis in resolving the issue

Technician

Confidential, Gambrills, Maryland

Responsibilities:

Technician for Confidential near the end of the school year
Provide support for 1500 students Setup, configure laptops for students
Troubleshoot and resolved issues for students

Technician

Confidential, Washington, DC

Responsibilities:

Short-term technical assignment while seeking permanent employment
Technician performing breakdown of hardware and A/V equipment
Pack PC hardware and AV equipment for shipping

Tier-2 Technician

Confidential, Washington, DC

Responsibilities:

Short - term technical assignment with Confidential while seeking permanent employment
Technician for Confidential Public School in various locations
Troubleshoot and resolve IT issues for staff and student
Perform migration on PC\'s and Mac's
Support multiple schools is the Confidential

Technician

Confidential, Wayne, PA

Responsibilities:

Short-Term Technical assignment for Confidential while seeking permanent employment
Perform migration and configuration of workstations using SCCM
Configure workstations, teller machines

Onsite Technician

Confidential, Baltimore, MD

Responsibilities:

Short - term technical assignment while seeking permanent employment
Onsite Technician for private school
Supported 1500 Staff and Student users
Troubleshoot and resolve various technical issue for staff and students
Technician in call center
Handling Outlook support for government employees
Troubleshoot an Resolve various Outlook issues
Create, Troubleshoot and Resolve tickets
Create and Remove Accounts
Add Personal Folders
Log all resolved issues in remedy

Administrator

Confidential, Alexandria, VA

Responsibilities:

Short-term Assignment with Swain Tech while seeking permanent employment
Setup Office Image, configure workstations
Add workstations to the network
Verify workstations on the network
Setup, configure printers and phones

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Owner, Lead Technician Resume

Ft Washington, MD

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