We provide IT Staff Augmentation Services!

Owner, Lead Technician Resume

Ft Washington, MD

PROFESSIONAL SUMMARY:

Experienced, highly skilled, certified IT professional working in a variety of environments committed to maintaining innovative technology. Accustomed to providing excellent technical support, driven to provide exceptional customer service support in diverse and fast - pace environments. Experience working with audio/visual technology.

SKILL:

Excellent diagnostic skills: Windows and Macs

Operating Systems: Windows 7, 8, 8.1 & 10

Excellent communication skills: Windows Server 2008

Excellent problem: solving abilities Microsoft Office Suites, Outlook

System upgrades: Ghost, Ghost cast Server, SCCM

Server Knowledge: VMware, Oracle Virtual Box

Data backup and retrieval: DNS, DHCP, Active Directory, Group Policy, OU s

WORK HISTORY

Owner, Lead Technician

Confidential, Ft Washington, MD

Responsibilities:

  • Consult with user to address their IT issues and needs
  • Consult with user on the cost to address their IT needs
  • Perform and oversee the installation and configuration of hardware and software
  • Record the results of the installation and configuration
  • Consult with users on the cost analysis in resolving the issue

Technician

Confidential, Gambrills, Maryland

Responsibilities:

  • Technician for Confidential near the end of the school year
  • Provide support for 1500 students Setup, configure laptops for students
  • Troubleshoot and resolved issues for students

Technician

Confidential, Washington, DC

Responsibilities:

  • Short-term technical assignment while seeking permanent employment
  • Technician performing breakdown of hardware and A/V equipment
  • Pack PC hardware and AV equipment for shipping

Tier-2 Technician

Confidential, Washington, DC

Responsibilities:

  • Short - term technical assignment with Confidential while seeking permanent employment
  • Technician for Confidential Public School in various locations
  • Troubleshoot and resolve IT issues for staff and student
  • Perform migration on PC\'s and Mac's
  • Support multiple schools is the Confidential

Technician

Confidential, Wayne, PA

Responsibilities:

  • Short-Term Technical assignment for Confidential while seeking permanent employment
  • Perform migration and configuration of workstations using SCCM
  • Configure workstations, teller machines

Onsite Technician

Confidential, Baltimore, MD

Responsibilities:

  • Short - term technical assignment while seeking permanent employment
  • Onsite Technician for private school
  • Supported 1500 Staff and Student users
  • Troubleshoot and resolve various technical issue for staff and students
  • Technician in call center
  • Handling Outlook support for government employees
  • Troubleshoot an Resolve various Outlook issues
  • Create, Troubleshoot and Resolve tickets
  • Create and Remove Accounts
  • Add Personal Folders
  • Log all resolved issues in remedy

Administrator

Confidential, Alexandria, VA

Responsibilities:

  • Short-term Assignment with Swain Tech while seeking permanent employment
  • Setup Office Image, configure workstations
  • Add workstations to the network
  • Verify workstations on the network
  • Setup, configure printers and phones

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