SUMMARY:
I’m a dedicated, passionate and hardworking team player looking to utilize my skills and abilities to bring value to your organization. The skills and that I have consummated has extended my leadership skills and increased my ability to strive for the most innovative and artistic ideas and solutions. I will continue to learn and acquire growth not only for me but for your company.
EXPERIENCE:
Technical Support Representative
Confidential, Pensacola, Fl
Responsibilities:
- Analyzing connectivity issues and finding fast and efficient solutions
- Configuring and provisioning internet wireless access points remotely
- Promote new products and services to customers
- Monitoring data using a SNMP system (Serv - Assure)
- Monitoring and modifying VoIP phone services using Meta-View Session Initiation Protocol (SIP) Server
- Submitting remedy tickets for a Tier 2 level Support
- Communicating with the dispatch department for maintenance updates and Time of Arrivals
- Conducting discussions for issues and solutions for the company at weekly meetings
- Completed Jones/NCTI courses for an increase in hourly pay ( TCP/IP, Selling Communication Services)
- Communicating and showing empathy to customers over the phone
- Listening to customers issues and transforming it into solutions
- Billing and payment inquires through CRM system (CSG Advanced Convergent Platform)
- Activate and configure TiVo systems
- One of the top sellers every month for 2014
Data Entry/Order Processor
Confidential, Pensacola, Fl
Responsibilities:
- Taking inbound calls for an outsourcing center
- Processed Sale Orders for Direct-TV
- Initiated Credit Checks for customers
- Answer questions for Sales representatives and Customers
- Processed Credit card payments
- Processed over 50 orders a day
- Top data entry representative every month for 2013
Technical Support Representative
Confidential, San Marcos, TX
Responsibilities:
- Configured wireless access points remotely
- Worked from home
- Report network outages and verified maintenance outages
- Worked with soft phone software
- Reporting to dispatch department for outside wiring issues
- Billing and payment inquiries through a CRM system
- Utilized a knowledge base system
- Submitting remedy tickets for area issues
- Listening to the issue and working with the customer to find the solution
- Monitoring data through a SNMP
- Promote anti-virus services
- Installing anti-virus services
- Removing viruses and malware from customer PCs
- Setting up port forwarding through wireless access points
- Connecting gaming consoles to servers
Insurance Representative
Confidential, Nashville, TN
Responsibilities:
- Enrolling customers into health insurance
- Communicating with providers and customers on updates on a doctor’s visit
- Input proper codes for billing statements
- Educate customers about their health plan and co-pays
- Assisted customers with application and enrollment process
Claims Representative
Confidential, Nashville, TN
Responsibilities:
- Educating customers on deductibles for their phone insurance plan
- Submitting claim information for the customer
- Shipping and verifying customers phone arrival time and dates
- Probing questions to the customer about their phone damage
- Educating customer about the web based claim system
Sales Representative
Confidential, Nashville, TN
Responsibilities:
- Taking inbound calls
- Educating customers about products and services
- Promoting software and hardware according to customers’ needs
- Analyzing customers budget for a computer purchase
- Building rapport with customers
- Initiated After-purchase callbacks
- Organizing team meetings
