Technical Support Representative Resume Pensacola, Fl - Hire IT People

SUMMARY:

I’m a dedicated, passionate and hardworking team player looking to utilize my skills and abilities to bring value to your organization. The skills and that I have consummated has extended my leadership skills and increased my ability to strive for the most innovative and artistic ideas and solutions. I will continue to learn and acquire growth not only for me but for your company.

EXPERIENCE:

Technical Support Representative

Confidential, Pensacola, Fl

Responsibilities:

Analyzing connectivity issues and finding fast and efficient solutions
Configuring and provisioning internet wireless access points remotely
Promote new products and services to customers
Monitoring data using a SNMP system (Serv - Assure)
Monitoring and modifying VoIP phone services using Meta-View Session Initiation Protocol (SIP) Server
Submitting remedy tickets for a Tier 2 level Support
Communicating with the dispatch department for maintenance updates and Time of Arrivals
Conducting discussions for issues and solutions for the company at weekly meetings
Completed Jones/NCTI courses for an increase in hourly pay ( TCP/IP, Selling Communication Services)
Communicating and showing empathy to customers over the phone
Listening to customers issues and transforming it into solutions
Billing and payment inquires through CRM system (CSG Advanced Convergent Platform)
Activate and configure TiVo systems
One of the top sellers every month for 2014

Data Entry/Order Processor

Confidential, Pensacola, Fl

Responsibilities:

Taking inbound calls for an outsourcing center
Processed Sale Orders for Direct-TV
Initiated Credit Checks for customers
Answer questions for Sales representatives and Customers
Processed Credit card payments
Processed over 50 orders a day
Top data entry representative every month for 2013

Technical Support Representative

Confidential, San Marcos, TX

Responsibilities:

Configured wireless access points remotely
Worked from home
Report network outages and verified maintenance outages
Worked with soft phone software
Reporting to dispatch department for outside wiring issues
Billing and payment inquiries through a CRM system
Utilized a knowledge base system
Submitting remedy tickets for area issues
Listening to the issue and working with the customer to find the solution
Monitoring data through a SNMP
Promote anti-virus services
Installing anti-virus services
Removing viruses and malware from customer PCs
Setting up port forwarding through wireless access points
Connecting gaming consoles to servers

Insurance Representative

Confidential, Nashville, TN

Responsibilities:

Enrolling customers into health insurance
Communicating with providers and customers on updates on a doctor’s visit
Input proper codes for billing statements
Educate customers about their health plan and co-pays
Assisted customers with application and enrollment process

Claims Representative

Confidential, Nashville, TN

Responsibilities:

Educating customers on deductibles for their phone insurance plan
Submitting claim information for the customer
Shipping and verifying customers phone arrival time and dates
Probing questions to the customer about their phone damage
Educating customer about the web based claim system

Sales Representative

Confidential, Nashville, TN

Responsibilities:

Taking inbound calls
Educating customers about products and services
Promoting software and hardware according to customers’ needs
Analyzing customers budget for a computer purchase
Building rapport with customers
Initiated After-purchase callbacks
Organizing team meetings

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Technical Support Representative Resume

Pensacola, FL

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