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Technical Support Representative Resume

Pensacola, FL

SUMMARY:

I’m a dedicated, passionate and hardworking team player looking to utilize my skills and abilities to bring value to your organization. The skills and that I have consummated has extended my leadership skills and increased my ability to strive for the most innovative and artistic ideas and solutions. I will continue to learn and acquire growth not only for me but for your company.

EXPERIENCE:

Technical Support Representative

Confidential, Pensacola, Fl

Responsibilities:

  • Analyzing connectivity issues and finding fast and efficient solutions
  • Configuring and provisioning internet wireless access points remotely
  • Promote new products and services to customers
  • Monitoring data using a SNMP system (Serv - Assure)
  • Monitoring and modifying VoIP phone services using Meta-View Session Initiation Protocol (SIP) Server
  • Submitting remedy tickets for a Tier 2 level Support
  • Communicating with the dispatch department for maintenance updates and Time of Arrivals
  • Conducting discussions for issues and solutions for the company at weekly meetings
  • Completed Jones/NCTI courses for an increase in hourly pay ( TCP/IP, Selling Communication Services)
  • Communicating and showing empathy to customers over the phone
  • Listening to customers issues and transforming it into solutions
  • Billing and payment inquires through CRM system (CSG Advanced Convergent Platform)
  • Activate and configure TiVo systems
  • One of the top sellers every month for 2014

Data Entry/Order Processor

Confidential, Pensacola, Fl

Responsibilities:

  • Taking inbound calls for an outsourcing center
  • Processed Sale Orders for Direct-TV
  • Initiated Credit Checks for customers
  • Answer questions for Sales representatives and Customers
  • Processed Credit card payments
  • Processed over 50 orders a day
  • Top data entry representative every month for 2013

Technical Support Representative

Confidential, San Marcos, TX

Responsibilities:

  • Configured wireless access points remotely
  • Worked from home
  • Report network outages and verified maintenance outages
  • Worked with soft phone software
  • Reporting to dispatch department for outside wiring issues
  • Billing and payment inquiries through a CRM system
  • Utilized a knowledge base system
  • Submitting remedy tickets for area issues
  • Listening to the issue and working with the customer to find the solution
  • Monitoring data through a SNMP
  • Promote anti-virus services
  • Installing anti-virus services
  • Removing viruses and malware from customer PCs
  • Setting up port forwarding through wireless access points
  • Connecting gaming consoles to servers

Insurance Representative

Confidential, Nashville, TN

Responsibilities:

  • Enrolling customers into health insurance
  • Communicating with providers and customers on updates on a doctor’s visit
  • Input proper codes for billing statements
  • Educate customers about their health plan and co-pays
  • Assisted customers with application and enrollment process

Claims Representative

Confidential, Nashville, TN

Responsibilities:

  • Educating customers on deductibles for their phone insurance plan
  • Submitting claim information for the customer
  • Shipping and verifying customers phone arrival time and dates
  • Probing questions to the customer about their phone damage
  • Educating customer about the web based claim system

Sales Representative

Confidential, Nashville, TN

Responsibilities:

  • Taking inbound calls
  • Educating customers about products and services
  • Promoting software and hardware according to customers’ needs
  • Analyzing customers budget for a computer purchase
  • Building rapport with customers
  • Initiated After-purchase callbacks
  • Organizing team meetings

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