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Support Analyst Resume

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New Jersey, NJ

OBJECTIVE
To operate as a Programmer Analyst / Systems Analyst and Application Developer in a dynamic organization that provides opportunities and challenge.

PROFILE

  • B.Sc in Computer Science.
  • Extensive experience in Client Server and Mainframe environment.
  • Experienced team player at all organizational levels.
  • Responsible, flexible, highly adaptable and willing to learn new concepts and methods of operation.
  • Proven ability to work effectively and accurately.

    TECHNICAL EXPERIENCE

  • Operating System: OS390, MVS, VM, CMS, IMS, DOS/VSE, RDOS, UNIX, AIX, VI and Windows (XP, 2000, NT).
  • Applications: Retail and Warehouse Management, Financial & Cost Accounting, BOM (Bill Of Material), Inventory Control,Purchase, Fixed Assets, Payroll, Human Resources, Insurance and PCL (Purolator Currier Limited) Systems.
  • Database: DB2, INFORMIX, ORACLE, IMS, ADABAS, FOXPRO, VSAM and DBAM.
  • Language: COBOL, MicroFocus COBOL, INFORMIX-4GL, Focus, SQL, PL/SQL, ESQL, C, PL1, NATURAL, JCL, IFPL, KornShell and CogniShell Scripts.
  • Technique: Hierarchical Database Design, Relational Database Design and Modeling with a heavy emphasize on Referential Integrity, Structured Methodologies, System Testing, and Quality Assurance.
  • Tools: Informix, Maestro, CA7, Total View, CICS, ENDEAVOR, SYNCSORT, FILEAID, SDSF, QMF, PANVALET,SELCOPY, MKS, Change Management, Incident Management, FTP, Remedy, Excel, Word, Lotus Notes, Microsoft Outlook, OLAP Reporting (QBEX), Autosys/Cron, IBM Now Problem Management and Artemis Timesheet.
  • Hardware: IBM AS400, IBM Mainframe, SUN, HP 9000, Data General, and Personal Computers (Novell, DOS, Windows).

ACADEMIC BACKGROUND

Bachelor degree in Computer Science.


PROFESSIONAL
DEVELOPMENT

  • SAP01 and SAPTEC, by Confidential, Canada.
  • IBM Lotus Notes (Domino 6.5), by Confidential,
  • Excel (XP/2002&2003), by Confidential,.
  • Possibilities & Application of AMS, VSAM, by Confidential,
  • ORACLE & UNIX, by Confidential,
  • INFORMIX & UNIX, by Confidential,
  • COBOL, by Confidential,
  • Financial Accounting, by Confidential,

EMPLOYMENT HISTORY

Production Support Analyst Mar 2012 to Aug 2012, Confidential,:

The main objective of the project is maintaining, enhancing and supporting Retail / Jewelry Replenishment Center and Warehouse
Management Systems that comply with user requests for Kmart / Sears Holding Corporation in Hoffman Estates, IL and other
branches in United States.

  • Performed Analysis of business requirements to improve the business process of existing systems.
  • Prepared Document of Understanding for RRC and JRC Application Systems.
  • Provided support by ensuring stability of the application, addressing and resolving the issues in a timely manner.
  • Created and maintained Stored Procedures for Informix Database.
  • Developed and executed SQL scripts as required for conversions, database maintenance and ad-hoc query requests.
  • Shared knowledge of application programs and development tools with new team members.

Platform Specification: AIX (V5.3), INFORMIX (V10.0), INFORMIX-4GL, MicroFocus Cobol, SQL, AIX/Unix Scripts, INFORMIX
tools, Excel, Word, Lotus Notes, Windows XP, Change Management, Incident Management, JIRA and SHARE.

Finance Analyst / Production Support Analyst Jan 2011 to Jan 2012, Confidential,:

The main objective of the project is supporting the General Ledger (GEAC General Ledger) and Financial Application Systems.

  • Responsible for monitoring all daily, weekly, monthly, quarterly and yearly interface jobs that flow through FMS on a daily basis.
  • Analysis and resolution of problems resulting from the running of these jobs or processes during business hours and in the off-hours, whether they are of a technical nature or are data-related.
  • Provided day time and after hours support for Financial Management Systems especially General Ledger System.
  • Worked closely with our CSTS (Corporate Segment Technology Solutions) and TD business client’s through-out the bank resolving issues.
  • Coordinated system/process changes with technology and business partners.
  • Assisted with job scheduling (CA7) to meet the requirements of clients, and responding to their requests for information.
  • Developed and executed SQL scripts as required for conversions, database maintenance and ad-hoc query requests.
  • Extracted, transformed, organized and load data from Mainframe Environment to PC and vice versa.
  • Prepared process documentations and migrated to Standard FPS Process Template Documentation provided by TDBFG.
  • Shared knowledge of application programs and development tools with new team members.
  • Platform Specifications: MVS, TSO, ISPF, COBOL, DB2, SQL, SAS, VSAM, JCL, QMF, CA7, Total View, Incident Management,
  • Change Management, Excel, Word, Microsoft Outlook and Windows XP.

Senior Software Developer Aug 2007 to Mar 2010, Confidential,

The main objective of the project is maintaining and enhancing the Financial Management Systems and Warehouse Management
Systems that comply with user requests for VF Imagewear Corporation in Tampa, Florida and other branches in United States.

  • Performed Analysis of business requirements to improve the business process of existing systems.
  • Wrote detailed description of user needs, program functions and prepared designed documents ensuring proper IT standard are followed.
  • Maintained application through the life cycle of systems.
  • Provided support by ensuring stability of the application, addressing and resolving the issues in a timely manner.
  • Created functional design & test cases and regression testing.
  • Developed new programs as well as enhanced existing programs (INFORMIX-4GL, PL/SQL, MicroFocus COBOL) and promoted to production.
  • Created and maintained Stored Procedures for Informix and Oracle Databases.
  • Maintained Sarbanes Oxley Compliant documentation.
  • Developed and executed SQL scripts as required for conversions, database maintenance and ad-hoc query requests.
  • Shared knowledge of application programs and development tools with new team members.

Platform Specification: AIX on AS400, DB2, ORACLE, INFORMIX, INFORMIX-4GL, INFORMIX tools, MicroFocus COBOL, SQL,
PL/SQL, ESQL, Focus, KornShell Scripts, Excel, Word, Lotus Notes, Windows 2000, CA7, MQ Series,
IBM Manage Now Problem Management And ArtemisTimesheet.

Technical Consultant August 2006 to July 2007, Confidential,

The main objective of the project is providing technical operations support for products and environment that directly service
Business applications. Support is providing to the Client Services organization.

  • Supported and enhanced Purolator Currier Limited Systems (Service Directory and Query, Airborne Southbound Manifesting, Tracking (batch and online), Regional Data Entry, Field Management Reporting, Transit Time and Pin Consistency Systems).
  • Developed and executed SQL scripts as required for conversions, database maintenance and ad-hoc query requests.
  • Shared knowledge of application programs and development tools with new team members.


Platform Specification: UNIX (HP9000, Sun), VI, INFORMIX, MicroFocus COBOL, SQL, ESQL/COBOL, Informix tools,
Maestro, KornShell and CogniShell Scripts, Change Management,MKS, FTP, Remedy, and Windows 2000.

Programmer Analyst September 2000 to May 2006, Confidential,

The main objective of the project is maintaining and enhancing the Financial Control Systems for UNILOCK Group of Companies in Canada and United States.

  • Developed a detailed knowledge of the application systems, especially the order processing, production and inventory control modules.
  • Supported Financial Control Systems (Account Payable, Credit Management and General Ledger).
  • Developed numerous new programs as well as enhanced existing programs. By careful testing and release of new and enhanced programs, avoided any business interruptions.
  • Added the capability of e-mailed reports and Excel-importable files. Many of these are available by menu picks while others are produced by automated processes.
  • Developed and executed SQL scripts as required for conversions, database maintenance and ad-hoc query requests.
  • Maintained the application programs and menus on seven distributed production servers and the development server.
  • Shared knowledge of application programs and development tools with new team members.

Platform Specification: UNIX (HP 9000), VI, Informix tools, INFORMIX, INFORMIX-4GL, SQL, OLAP Reporting (QBEX),
KornShell Scripts, Autosys/Cron and Windows XP.

Programmer Analyst June 1998 - December 1998, Confidential,
The main objective of the project was to support application systems after Y2K changes and also designing and developing new
Charge Back System with Visual Age Generator.

  • Supported Automobile Exhibit System (AIX), Automobile Exhibit System for Quebec (AQX), Commercial Liability System (LIA),

Property & Casualty (CAS) and Charge Back System (CBS).

  • Identified and trouble shouted the specific problem areas including program debugging.
  • Analyzed old Charge Back System for new design and develop with Visual Age Generator.
  • Developed the new programs (COBOL & SQL) and tested them.

Platform Specification: OS390, MVS, TSO/ISPF and Windows NT at the desk, DB2, ADABAS, VSAM, COBOL, SQL, NATURAL,
CICS, JCL, FILEAID, SDSF, QMF, SYNCSORT and PANVALET.

Technical Project Manager December 1996 - October 1997, Confidential,
The main objective of the project was to create Financial Systems for Municipality of Tehran.

  • Designed Financial Systems using Structured Methodology (Yourdon).
  • Developed Budgeting, Financial Accounting and Payroll systems.
  • Created logical ERD.
  • Designed logical database.
  • Integrity tests and Quality Assurance for external and internal relations.
  • Exported and converted from COBOL / MVS environment to Informix database on a Unix Solaris platform.

Platform Specification: UNIX (Solaris), VI, INFORMIX, INFORMIX-4GL, Informix tools, SQL and Microsoft Project for Windows 95.

Systems Analyst / Programmer Analyst October 1994 - Nov 1996, Confidential,
The main objective of the project was to create, support and develop Purchase, Book Keeping, Fixed Assets and Accounting systems for
Sazeh Gostar Company.

  • Analyzed, designed, implemented and tested Purchase, Bookkeeping, Fixed Assets and Accounting systems.
  • Designed database (logical & physical), including implementing and testing.

Platform Specification: UNIX (SCO), VI, NOVELL, DOS, INFORMIX, INFORMIX-4GL, Informix tools, SQL and FOXPRO.

  • Systems Analyst / Programmer Analyst December 1991 - April 1993, Confidential,
  • The main objective of the project was to create, support and develop BOM, Financial and Cost Accounting,
  • Inventory Control, Fixed Assets, Human Resources, and Payroll systems for Zamyad Company.
  • Supported and Developed Fixed Assets, Financial and Cost Accounting systems.
  • Created, implemented and tested BOM, Inventory Control, Human Resources, and Payroll Systems.
  • Designed logical and physical database.
  • Platform Specifications: MVS, TSO, ISPF, COBOL, DB2, CICS, VSAM, SQL, JCL, ENDEAVOR, FILEAID, QMF and SYNCSORT.

    Systems Analyst
    / Programmer Analyst October 1987 - March 1991, Confidential,
  • The main objective of the project was to create, support and develop BOM, Inventory Control, Financial and Cost Accounting
  • Systems for Irankhodro Company.
  • Designed and developed BOM, Inventory Control, and Financial systems.
  • Designed data structures and files.
  • Implemented the constructed codes and insured the data accuracy through testing.
  • Platform Specifications: DOS/VSE, VM, CMS, IMS, DB2, COBOL, PL/1, JCL, XENIX, NOVELL and DOS.

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