TECHNICAL SKILLS:

Operating Systems: Windows 8; Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003

Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); installing drivers; SalesForce; SharePoint; Zendesk

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Other: Billing and clerical skills; data entry; help desk escalation and documentation on ticketing systems; customer service support (email, phone, and in person); SharePoint; leadership experience; business and professional writing skills

EMPLOYMENT:

Confidential, Washington, DC

Responsibilities:

• Responsible for serving all products with friendly, individualized attention towards each customer
• Responds proactively to prevent customer service situations
• Sells and serves baked goods and miscellaneous food items to customers.
• Reports potential safety hazards to the manager on duty.
• Answers customer questions regarding coffee blends, preparation, and product freshness.

Confidential, Arlington, VA

Data Entry Contractor

Responsibilities:

• Decreased Salesforce tickets; contacts; and companies to help managed work.
• Entered numerical data into databases in a timely and accurate manner.
• Added new material to file records and created new records.
• Reviewed and updated client correspondence files and scheduling database.
• Assisted with receptionist duties, file organization and research and development.

Confidential, Washington, DC

Accounts Payable & Tax Specialist

Responsibilities:

• Closed over 20 CSR tickets daily by providing knowledgeable customer service to clients and vendors.
• Interacted and established relationships with clients and partners via SalesForce.
• Processed over 20,000 paper checks monthly using enhanced printers, troubleshooting and repairing printers and postal machines, preparing check batches, as well as ensuring accuracy in amount of checks and the amount of money on each counted check.
• Input invoices via data entry; processed client requests such as voiding and reissuing checks, editing invoices, and adding/removing users’ permissions.
• Uploaded jurisdiction notices into Confidential .
• Faxed and/or scanned information requested by jurisdiction, such as company returns, check confirmation, issued/original checks, and original notices.
• Updated Anybill’s partner Confidential on notice progress by creating notes in Microsoft SharePoint.

Confidential, Washington, DC

Teacher’s Assistant

Responsibilities:

• Answered 20 phone calls a day, addressing parent concerns.
• Filed papers in preparation for meetings such as parent - teacher conferences or staff meetings.
• Tutored youth with homework to provide understanding to students.

Confidential, Washington, DC

Healthcare Administrative and Assistant

Responsibilities:

• Precisely completed appropriate claims paperwork, documentation and system entry.
• Maintained accurate records of patient care, condition, progress and concerns.
• Monitored vital signs, such as blood pressure and pulse.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Scheduled and accompanied clients to medical appointments.
• Obtained household supplies and ran daily errands.
• Assisted with patient transfer and ambulation.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.

Confidential, Washington, DC

Physical Therapist Assistant

Responsibilities:

• Monitored and recorded patient progress in response to therapy.
• Evaluated and treated a wide range of conditions, including chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson’s, stroke and neuropathies.
• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
• Tested and measured patients’ strength, motor development and function, sensory perception, functional capacity and respiratory and circulatory efficiency.
• Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.