Customer Service Coordinator Resume
3.00/5 (Submit Your Rating)
Glen Allen, VA
PROFILE:
I have created and successfully implemented several processes within my department that have lead to overall improvement. Through that I was allowed to complete. From this, new training material was released to the department so that newer agents could benefit from it. With the department’s confidence I created another process to make a central location for customer impacting issues to be visible for everyone.
EMPLOYMENT:
Confidential, Glen Allen, VA
Customer Service Coordinator
Responsibilities:
- Customer Service Coordinator
- Support team with new training material by attending classes and educating peers on new and changing policies and procedures.
- Solve customer challenges quickly and efficiently.
- Maintain quality control/satisfaction records; constantly seeking new ways to improve customer service.
- Customer Service Coordinator
- Support team with new training material by attending classes and educating peers on new and changing policies and procedures.
- SME of policies and procedures, the go to for our knowledge database
- Created processes that improved metrics on the floor by 30% over a two month period.
Confidential, Richmond, VA
Human Resource Assistant Administrator
Responsibilities:
- Implemented organizational tools that allowed for maximum efficiency
- Maintained employee files and followed the proper procedures to keep these files secure
- Carried out basic clerical tasks such as typing correspondence, sending out emails and faxes to corporate
- Carried out basic clerical tasks such as typing correspondence, sending out emails and faxes to corporate
Confidential, Fairfax, VA
Quality Assurance
Responsibilities:
- Developed methods that increased failure detection by 30%
- Implemented team building techniques that increased testing effectiveness within the department
- Facilitated the reorganization of teams to test new content
- Created templates to streamline data entry