SUMMARY:

• I have over 14 years of experience in NOC for Monitoring Network and Desktop Support Operation Center.
• Here is a short description of how my education and job experience compares with your requirements.
• I provided technical assistance to computer system users.
• Answer questions and resolve computer problems for clients in person, via telephone or from remote location.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems for Sun Solaris, FreeBSD, Linux, UNIX and Windows.
• Also focus on Server Administration and break - fix to administer MySQL and Apache web server.
• Configure, and support an organization's local area network (LAN), wide area network (WAN), DNS and Internet system or a segment of a network system.
• Maintain network hardware and software.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
• I would welcome the opportunity to further discuss my skills for the position. If you have questions and would like to schedule a personal interview, please feel free to contact me.
• I have enclosed my resume for your review and looking forward to hearing from you.

EXPERIENCE:

Carrier Consultant

Confidential, Wash, DC

Responsibilities:

• Network monitoring, remote troubleshooting, and problem diagnosis of infrastructure for various organizations, commercial and government, in a mission critical 24x7x365 NOC environment.
• Act as call center desktop support during off hours for users, client for help desk issues.
• Also constantly monitoring their MS Web servers, HP Sql database servers and firewalls remotely based in Chicago and Texas Data Centers.
• Support included accessing remotely Network Cisco devicesChange, modification and update of Routers configurations and Switch Ports. Add, change and delete users.

Confidential, Sterling, VA 4

NOC Analyst

Responsibilities:

• As NOC Analyst, my day to day job involves all routine work as monitoring and minor trouble shooting of servers and network equipment.
• Help Desk Support after hours and Telephone support for the internal company wide employees.
• Oversee daily operations, such as monitoring, troubleshooting Cisco devices, Windows and Red Had LINIX servers.
• Managing trouble tickets using Service Now and responds to issue escalation to Confidential and internal engineers after hours and on weekends.
• Train and coach NOC staff in both technical and professional aspects of their performance.
• Developing NOC process and procedures
• Experience with scheduled conference calls and routine involvement with escalated customer troubleshooting calls to resolve issues concerning routing, upgrades, and Schedule maintenances.

Confidential, Beltsville, MD

NOC Tech

Responsibilities:

• Worked as NOC Level 2 Tech supporting FreeBSD/UNIX and Windows web servers along with Cisco Routers and Switches at Data Center in Beltsville, Md.
• My primary responsibility includes Systems Administration, break-fix and build new system as per client request and needs.
• Also to support client over phone and via Emails, Train and guide junior level on shift technicians and day to day general duties includes supporting to a minimum download, compile, install. Customize, troubleshoot and use of:
• MySQL, Apache, Bind, SShd, Sendmail, Webmin and rsync for backups.

Confidential, Greenbelt, MD

NOC Supervisor

Responsibilities:

• Network monitoring, remote troubleshooting, and problem diagnosis of Cisco and Nortel infrastructure for various organizations, commercial and government, in a mission critical 24x7x365 NOC environment.
• Liaison between Customer Points of Contact and Telecommunications Carriers for global IP/MPLS circuit issues. Documentation of incident workflow in Remedy/ Service Now.
• Created step-by-step training documents for procedures on Cisco/ Nortel monitoring and circuit troubleshooting.
• Provided customer desk support and Network Monitoring support for the State of Maryland, State of Florida, State of North Carolina and DOJ for VoIP system.
• Support included accessing remotely Network Cisco and Nortel devicesChange, modification and update of Routers configurations and Switch Ports. Add, change and delete users.

Confidential, Beltsville, MD

NOC Supervisor

Responsibilities:

• Worked as a Desktop and NOC supervisor in Web hosting Network environment.
• Supervising 9 NOC Techs during night shift. Oversee daily operations, such as monitoring, troubleshooting Cisco devices, Windows and UNIX servers.
• Managing trouble tickets using Remedy and responds to issue escalation to Confidential and internal engineers after hours and on weekends.
• Train and coach NOC staff in both technical and professional aspects of their performance.
• Developing NOC process and procedures
• During Night shift act as call center Desktop Support for all our internal employee’s help desk related trouble requests and make sure their desktop, Laptop and phone system work as expected.