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Desktop Support Resume

SUMMARY:

  • 16 years of experience in the I.T. industry
  • Familiar with all Microsoft applications and Windows Operating Systems. Up to Windows 8 and Server 2008 R2
  • Experience with free Linux distros such as Ubuntu and Cent0S
  • Mac OS X BSD along with Apple smart devices.
  • Administrative abilities include MS Exchange, and Active Directory. Also the ability to build and integrate Domain and Exchange servers
  • VMware environments with use of VMware server with multiple virtual server configurations per single host. Builds following VM - Ware white paper specs and guidelines.
  • Full installation and configuration of Cat5, WAN networks
  • Knowledge in cable tolerances and specs for copper data transmission

PROFESSIONAL EXPERIENCE:

Desktop Support

Confidential

Responsibilities:

  • Troubleshoot customer internet and email issues
  • Isolate issues with Telco providers and facilitate repairs
  • Go on - site for advanced troubleshooting chronic problem customers
  • Monitor connectivity on company’s routers.
  • Correct issues with customer’s equipment to resolve internet connectivity
  • Installation and repair of Wireless CPE

Desktop Analyst

Confidential

Responsibilities:

  • Installation of over 7000 devices including 600 clinician pc's in patient rooms.
  • Provide support for new devices for project OneCare
  • Saint Vincent Desktop Analyst Troubleshoot hospital pc’s for hardware, connectivity, and software issues. Administrate Active Directory
  • Software included Citrix and Windows XP client OS.
  • Ticket System included the use of Remedy
  • Hospital client software used included McKesson and Cerner Citrix environment.

Field Technician

Confidential

Responsibilities:

  • Installed/Repaired infrastructure from outside facilities and inside home.
  • Highly focused in customer satisfaction.
  • Coordinated with other departments for installation and repair.
  • Twisted pair telephony and Cat5 cabling tolerances.
  • Full scope of understanding in WiFi router and small networking environments.
  • Certificates in networking, telephony, WiFi, VoIP

I . T . Consultant/ Architect

Confidential

Responsibilities:

  • Managed small companies’ I.T. Infrastructure.
  • Maintained current network environment of client computers and servers.
  • Developed scopes of work and budgets of upgrade timelines.
  • Designed back up plans for data safe keeping.
  • Created presentations and topologies for clients to understand their business’s technology.
  • Plans developed for NAS and Win2003 Server backup
  • Server builds for single domain and VM-ware environments to include VM-ware tolerances and capabilities.
  • Thin client environments to include domain cloud infrastructure with Windows 2008 Server
  • Windows Server hardware build and domain integration
  • Creating of budget and build sheets for infrastructure upgrade
  • Microsoft Exchange Server 2008 builds and client site management.

Network Engineer / Technician

Confidential

Responsibilities:

  • Worked for family owned business that offered a complete office supply solution.
  • First started doing new pc builds and hardware/software troubleshooting.
  • I worked my way in to networking and lead tech.
  • Served companies in three Arkansas state counties for on-site services such as public libraries, local law enforcement and law firms.
  • Maintained four public school districts infrastructure and provided server and client builds
  • Managed technicians in I.T. Department with up to 3 employees.

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