Desktop Support Resume

SUMMARY:

16 years of experience in the I.T. industry
Familiar with all Microsoft applications and Windows Operating Systems. Up to Windows 8 and Server 2008 R2
Experience with free Linux distros such as Ubuntu and Cent0S
Mac OS X BSD along with Apple smart devices.
Administrative abilities include MS Exchange, and Active Directory. Also the ability to build and integrate Domain and Exchange servers
VMware environments with use of VMware server with multiple virtual server configurations per single host. Builds following VM - Ware white paper specs and guidelines.
Full installation and configuration of Cat5, WAN networks
Knowledge in cable tolerances and specs for copper data transmission

PROFESSIONAL EXPERIENCE:

Desktop Support

Confidential

Responsibilities:

Desktop Analyst

Confidential

Responsibilities:

Installation of over 7000 devices including 600 clinician pc's in patient rooms.
Provide support for new devices for project OneCare
Saint Vincent Desktop Analyst Troubleshoot hospital pc’s for hardware, connectivity, and software issues. Administrate Active Directory
Software included Citrix and Windows XP client OS.
Ticket System included the use of Remedy
Hospital client software used included McKesson and Cerner Citrix environment.

Field Technician

Confidential

Responsibilities:

I . T . Consultant/ Architect

Confidential

Responsibilities:

Managed small companies’ I.T. Infrastructure.
Maintained current network environment of client computers and servers.
Developed scopes of work and budgets of upgrade timelines.
Designed back up plans for data safe keeping.
Created presentations and topologies for clients to understand their business’s technology.
Plans developed for NAS and Win2003 Server backup
Server builds for single domain and VM-ware environments to include VM-ware tolerances and capabilities.
Thin client environments to include domain cloud infrastructure with Windows 2008 Server
Windows Server hardware build and domain integration
Creating of budget and build sheets for infrastructure upgrade
Microsoft Exchange Server 2008 builds and client site management.

Network Engineer / Technician

Confidential

Responsibilities:

Worked for family owned business that offered a complete office supply solution.
First started doing new pc builds and hardware/software troubleshooting.
I worked my way in to networking and lead tech.
Served companies in three Arkansas state counties for on-site services such as public libraries, local law enforcement and law firms.
Maintained four public school districts infrastructure and provided server and client builds
Managed technicians in I.T. Department with up to 3 employees.