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Desktop Support (it Technician) Resume

PROFESSIONAL SUMMARY:

  • Seeking challenging opportunity where abilities, education and experience within the general discipline of computer services will have valuable application.
  • Strong knowledge of older and emerging software, operating systems and hardware.
  • Solid experience in troubleshooting and repair of hardware and software.
  • Excellent understanding of IP addressing and subnetting.
  • Experience with CITRIX or other application portals.
  • Possess the ability to test hardware and peripherals and replace parts and components.
  • Deep knowledge in internet domain - name addressing and IP address classification.
  • Knowledge of current technological developments/trends in area of expertise.
  • Familiarity with Salor Wind, reserving and managing IP address according to MAC address.
  • Good knowledge of CLI commands.
  • Basic understanding of routing protocols.
  • Knowledge and experiences in C++, Xilinx ISE-VHDL, Java Script.

TECHNICAL SKILLS:

Knowledge with: Windows XP and Windows 7,8 and 10 Enterprise OS, Client Management Tools.

Tools: Problem Ticket Systems (Remedy, FrontRange, etc.), Remote Resolution (LANDesk, SMS, Screen connect, etc.), MS Active Directory, Malware and spyware detection software.

Applications: SnagIt, Visio, SharePoint, Office 2010, Solar Winds, VMware Mirage.

Sold experience of networking fundamentals/protocols: IPv4,VPN, DNS, DHCP, TCP/IP, LAN, WAN, WiFi, SolarWinds etc., and Subneting .

WORK EXPERIENCE:

Desktop support (IT technician)

Confidential

Responsibilities:

  • Efficiently analyze and correct hardware and OS problems
  • Identify software and network problems
  • Monitors the performance of workstations system, network printers and other network devices
  • Manage Heat DTS Queue and evaluate each incoming ticket
  • Reserve IP address with MAC address for spical workstation and Network printers in SolarWinds
  • Contact each end-user and attempt to resolve the issue remotely or on sight
  • Resolve all tickets received each day. Identifies, analyzes, and resolves/troubleshoots job scheduling problems.
  • Installs, configures, and optimizes operating systems, applications and network printers localy or remotely (Lenovo ThinkPad series, ThinkCentre M92P and Zero Thin Client).
  • Perform peer review/test instruction sets for new DTS Processes
  • Image desktop and laptop with VMware Mirage installation.
  • Partner with Site Focal and Manager for special projects as needed.

Confidential

Customer service associate

Responsibilities:

  • Provide computer-lab troubleshooting by using critical thinking skills
  • Update network topology and recommend future add-on hardware/software
  • Assist with network installation encompassing 50 workstations and 5 printers
  • Configure IP addresses and configure Client access to the PCs
  • Provide guidance to professors and students in using different software
  • Update patches and install/configure new releases of software
  • Maintain and update records of all hardware and software
  • Manage PCs, printers, and peripherals
  • Troubleshoot software and hardware problems

Confidential

Data Base Programmer

Responsibilities:

  • Responsibilities include designing in the form of flow charts, programming, maintaining and updating software systems used by the Iraqi Post Office
  • Updated and upgraded the Application of billing Database system for electronic computing central for Confidential used nationally in Iraq
  • Developed the Application of the international accounting system for the Communication System used nationally in Iraq
  • Constructed and maintained postal package system and accounting system
  • Developed and maintained human resources database

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