Desktop support (IT technician) Resume

PROFESSIONAL SUMMARY:

Seeking challenging opportunity where abilities, education and experience within the general discipline of computer services will have valuable application.
Strong knowledge of older and emerging software, operating systems and hardware.
Solid experience in troubleshooting and repair of hardware and software.
Excellent understanding of IP addressing and subnetting.
Experience with CITRIX or other application portals.
Possess the ability to test hardware and peripherals and replace parts and components.
Deep knowledge in internet domain - name addressing and IP address classification.
Knowledge of current technological developments/trends in area of expertise.
Familiarity with Salor Wind, reserving and managing IP address according to MAC address.
Good knowledge of CLI commands.
Basic understanding of routing protocols.
Knowledge and experiences in C++, Xilinx ISE-VHDL, Java Script.

TECHNICAL SKILLS:

Knowledge with: Windows XP and Windows 7,8 and 10 Enterprise OS, Client Management Tools.

Tools: Problem Ticket Systems (Remedy, FrontRange, etc.), Remote Resolution (LANDesk, SMS, Screen connect, etc.), MS Active Directory, Malware and spyware detection software.

Applications: SnagIt, Visio, SharePoint, Office 2010, Solar Winds, VMware Mirage.

Sold experience of networking fundamentals/protocols: IPv4,VPN, DNS, DHCP, TCP/IP, LAN, WAN, WiFi, SolarWinds etc., and Subneting .

WORK EXPERIENCE:

Desktop support (IT technician)

Confidential

Responsibilities:

Efficiently analyze and correct hardware and OS problems
Identify software and network problems
Monitors the performance of workstations system, network printers and other network devices
Manage Heat DTS Queue and evaluate each incoming ticket
Reserve IP address with MAC address for spical workstation and Network printers in SolarWinds
Contact each end-user and attempt to resolve the issue remotely or on sight
Resolve all tickets received each day. Identifies, analyzes, and resolves/troubleshoots job scheduling problems.
Installs, configures, and optimizes operating systems, applications and network printers localy or remotely (Lenovo ThinkPad series, ThinkCentre M92P and Zero Thin Client).
Perform peer review/test instruction sets for new DTS Processes
Image desktop and laptop with VMware Mirage installation.
Partner with Site Focal and Manager for special projects as needed.

Confidential

Customer service associate

Responsibilities:

Provide computer-lab troubleshooting by using critical thinking skills
Update network topology and recommend future add-on hardware/software
Assist with network installation encompassing 50 workstations and 5 printers
Configure IP addresses and configure Client access to the PCs
Provide guidance to professors and students in using different software
Update patches and install/configure new releases of software
Maintain and update records of all hardware and software
Manage PCs, printers, and peripherals
Troubleshoot software and hardware problems

Confidential

Data Base Programmer

Responsibilities:

Responsibilities include designing in the form of flow charts, programming, maintaining and updating software systems used by the Iraqi Post Office
Updated and upgraded the Application of billing Database system for electronic computing central for Confidential used nationally in Iraq
Developed the Application of the international accounting system for the Communication System used nationally in Iraq
Constructed and maintained postal package system and accounting system
Developed and maintained human resources database

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