SUMMARY:

Experienced technology and multimedia support specialist with excellent customer service and communication skills. Supporting significant customer bases in technical problem diagnosing and resolving.

TECHNICAL SKILLS:

Operating Systems: MAC OS, Microsoft Windows (2007, 2003, 2000, XP, 98, 95, NT)

Ticketing Systems: SpiceWorks, Remedy

Software Programs: Active Directory, Adobe Acrobat, Dreamweaver, Flash, Photoshop and Illustrator, Anti - virus, Fetch FTP, Imposition, Internet Explorer (TCP/IP), Microsoft Office 365, Pagemaker, Placeware, QuarkXPress, Remote Access, Remote Desktop, SharePoint, Suitcase, SMS, LAN, WAN, WLAN, TI/T3, Ethernet, VoIP

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Freelance Multimedia Specialist

Responsibilities:

• Providing strategic graphic design and technology consultation to a wide array of clients
• Managing and designing advertising, website and content assets to ensure consistent look and feel for brands (i.e., PowerPoint presentations, websites, ads, brochures, etc.)
• Working collaboratively with a cross-functional team of web masters, programmers and designers to create assets that integrate with various technology options
• Managing and implementing client website content and functionality (i.e., animations, text, forms, images)

Confidential, Washington, DC

Product Administrator

Responsibilities:

• Provided accurate and timely technical and administrative support via PlaceWare system for Confidential ’s Product Department
• Interfaced with internal and external Confidential customers, lenders and stakeholders via telephone support for all technical and event logistics
• Utilized Microsoft Office Suite programs to manage Department financial reporting, events and executive team scheduling logistics
• Designed and executed multimedia event collateral, including website content, logo/show signage artwork, promotional materials, PowerPoint presentations, etc.
• Edited and finalized Department memos, briefs and PowerPoint presentations

Confidential, Washington, DC

Multimedia Computer Instructor

Responsibilities:

• Prepared and facilitated daily computer exercises and s according to the interest of DC inner city youth (ages 3-17)
• Software programs included: Adobe Photoshop, Illustrator, Dreamweaver, Flash, Soundforge ACID, Microsoft Office, NotePad (Raw HTML) and al CD-ROMs

Confidential, Washington, DC

Electronic Prepress Operator

Responsibilities:

• Retouched, output and QA digital one to six color separations
• Created proofs using 3M Matchprint technology in fast-paced environment
• AGFA imagesetter and MAC/ Confidential troubleshooting