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System Analyst Associate Resume

Camp Hill, PA

SUMMARY:

Motivated computer professional with more than 15 years in computer installation, repair andmaintenance. Experienced in all aspects of hardware, software, and operating systemsmaintenance and repair. Possesses in - depth knowledge of advanced diagnostic techniques. Customer service-oriented and committed to resolving problems for customers quickly andaccurately to reduce downtime and increase productivity.

SKILL:

Hardware support and troubleshooting Report generation Team leadership Virus and spyware removal Problem resolution Process improvements Advanced troubleshooting Computer diagnostics and repair

EXPERIENCE:

System Analyst Associate

Confidential, Camp Hill, PA

Responsibilities:

  • Assist in the pre-implementation troubleshooting of new applications and application upgrades.
  • Test programs to validate results.
  • Develop documentation for conventional processes for both support staff and end-users.
  • Perform data collection for problem analysis, including interviews with relevant personnel.
  • Analyze documents, files, reports and other application related workflows.
  • Organize information in accessible project files and maintains tables and master files.
  • Document existing procedures, change control process and other operating characteristics.
  • Provide input into project plans and assists with the design of new or improved systems including reports.
  • Provide support for specific applications possibly requiring 24 hours/7 days per week coverage.

Workstation Analyst Associate

Confidential, Camp Hill, PA

Responsibilities:

  • Set up, tested and configured desktops, laptops and printers.
  • Resolved technical issues for clients in person, on the phone, and through e-mail.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Recommended IT related enhancements to meet both current and future needs.
  • Kept current on new technology developments in hardware, software, and techniques within the industry.
  • Maintained an accurate list of hardware assets within standard IT database application.
  • Provided input into project plans.
  • Assisted with the design of new or improved systems including reports.
  • Reported project progress to I.T. management as required.
  • Provided continuous support for specific applications and systems requiring possible 24 hours/7 days per week coverage, dependent on criticality.

Site Support Analyst

Confidential, Lancaster, PA

Responsibilities:

  • One of two employees providing support for over 3500 users across.
  • Set up, tested and configured desktops, and laptops.
  • Coordinated hardware and software repair processes with outside vendors.
  • Resolved technical issues for clients in person, on the phone, and through e-mail.
  • Created employee materials and procedures to teach in-house workers proper software and hardware protocols.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Designed and maintained images using Microsoft's Deployment Toolkit (MDT).
  • Responsible for implementation of new hardware and software inventory program.
  • Provided after hours on-call support on a rotating schedule.

Desktop Support Technician

Confidential, Camp Hill, PA

Responsibilities:

  • One of eight employees providing support for over 3000 users across PA.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Coordinated hardware and software repair processes with outside vendors.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Designed and maintained images using Symantec Ghost, WinPE, and MDT.
  • Designed software packages for Netsupport DNA that were installed on PCs across the organization
  • .Approved Windows Updates for our clients using Windows Server Update Services.
  • Troubleshot and fixed connection problems from the PC to the Windows
  • Update server so that all PCs get the latest updates available.
  • Automated repeatable tasks where possible.
  • Provided after hours on-call support on a rotating schedule.

IT Tech Generalist

Confidential, Harrisburg, PA

Responsibilities:

  • One of 13 employees providing support for approximately 2500 computers and users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
  • Resolved technical issues for clients in person, on the phone, and through e-mail.
  • Managed requests for software and email moves.
  • Designed software packages for CA Software Delivery.
  • Reset passwords for various systems.
  • Created trouble tickets and assigned them to the appropriate level 2 support group.
  • Provided after hours on-call support on a rotating schedule.

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