System Analyst Associate Resume Camp Hill, PA - Hire IT People

SUMMARY:

Motivated computer professional with more than 15 years in computer installation, repair andmaintenance. Experienced in all aspects of hardware, software, and operating systemsmaintenance and repair. Possesses in - depth knowledge of advanced diagnostic techniques. Customer service-oriented and committed to resolving problems for customers quickly andaccurately to reduce downtime and increase productivity.

SKILL:

Hardware support and troubleshooting Report generation Team leadership Virus and spyware removal Problem resolution Process improvements Advanced troubleshooting Computer diagnostics and repair

EXPERIENCE:

System Analyst Associate

Confidential, Camp Hill, PA

Responsibilities:

Assist in the pre-implementation troubleshooting of new applications and application upgrades.
Test programs to validate results.
Develop documentation for conventional processes for both support staff and end-users.
Perform data collection for problem analysis, including interviews with relevant personnel.
Analyze documents, files, reports and other application related workflows.
Organize information in accessible project files and maintains tables and master files.
Document existing procedures, change control process and other operating characteristics.
Provide input into project plans and assists with the design of new or improved systems including reports.
Provide support for specific applications possibly requiring 24 hours/7 days per week coverage.

Workstation Analyst Associate

Confidential, Camp Hill, PA

Responsibilities:

Set up, tested and configured desktops, laptops and printers.
Resolved technical issues for clients in person, on the phone, and through e-mail.
Diagnosed, installed, configured and repaired computer systems and software.
Recommended IT related enhancements to meet both current and future needs.
Kept current on new technology developments in hardware, software, and techniques within the industry.
Maintained an accurate list of hardware assets within standard IT database application.
Provided input into project plans.
Assisted with the design of new or improved systems including reports.
Reported project progress to I.T. management as required.
Provided continuous support for specific applications and systems requiring possible 24 hours/7 days per week coverage, dependent on criticality.

Site Support Analyst

Confidential, Lancaster, PA

Responsibilities:

One of two employees providing support for over 3500 users across.
Set up, tested and configured desktops, and laptops.
Coordinated hardware and software repair processes with outside vendors.
Resolved technical issues for clients in person, on the phone, and through e-mail.
Created employee materials and procedures to teach in-house workers proper software and hardware protocols.
Diagnosed, installed, configured and repaired computer systems and software.
Designed and maintained images using Microsoft's Deployment Toolkit (MDT).
Responsible for implementation of new hardware and software inventory program.
Provided after hours on-call support on a rotating schedule.

Desktop Support Technician

Confidential, Camp Hill, PA

Responsibilities:

One of eight employees providing support for over 3000 users across PA.
Set up, tested and configured networks, desktops, laptops and printers.
Coordinated hardware and software repair processes with outside vendors.
Diagnosed, installed, configured and repaired computer systems and software.
Designed and maintained images using Symantec Ghost, WinPE, and MDT.
Designed software packages for Netsupport DNA that were installed on PCs across the organization
.Approved Windows Updates for our clients using Windows Server Update Services.
Troubleshot and fixed connection problems from the PC to the Windows
Update server so that all PCs get the latest updates available.
Automated repeatable tasks where possible.
Provided after hours on-call support on a rotating schedule.

IT Tech Generalist

Confidential, Harrisburg, PA

Responsibilities:

One of 13 employees providing support for approximately 2500 computers and users.
Troubleshot hardware issues and worked with service providers to facilitate repairs.
Resolved technical issues for clients in person, on the phone, and through e-mail.
Managed requests for software and email moves.
Designed software packages for CA Software Delivery.
Reset passwords for various systems.
Created trouble tickets and assigned them to the appropriate level 2 support group.
Provided after hours on-call support on a rotating schedule.

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System Analyst Associate Resume

Camp Hill, PA

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