System Analyst Associate Resume
Camp Hill, PA
SUMMARY:
Motivated computer professional with more than 15 years in computer installation, repair andmaintenance. Experienced in all aspects of hardware, software, and operating systemsmaintenance and repair. Possesses in - depth knowledge of advanced diagnostic techniques. Customer service-oriented and committed to resolving problems for customers quickly andaccurately to reduce downtime and increase productivity.
SKILL:
Hardware support and troubleshooting Report generation Team leadership Virus and spyware removal Problem resolution Process improvements Advanced troubleshooting Computer diagnostics and repair
EXPERIENCE:
System Analyst Associate
Confidential, Camp Hill, PA
Responsibilities:
- Assist in the pre-implementation troubleshooting of new applications and application upgrades.
- Test programs to validate results.
- Develop documentation for conventional processes for both support staff and end-users.
- Perform data collection for problem analysis, including interviews with relevant personnel.
- Analyze documents, files, reports and other application related workflows.
- Organize information in accessible project files and maintains tables and master files.
- Document existing procedures, change control process and other operating characteristics.
- Provide input into project plans and assists with the design of new or improved systems including reports.
- Provide support for specific applications possibly requiring 24 hours/7 days per week coverage.
Workstation Analyst Associate
Confidential, Camp Hill, PA
Responsibilities:
- Set up, tested and configured desktops, laptops and printers.
- Resolved technical issues for clients in person, on the phone, and through e-mail.
- Diagnosed, installed, configured and repaired computer systems and software.
- Recommended IT related enhancements to meet both current and future needs.
- Kept current on new technology developments in hardware, software, and techniques within the industry.
- Maintained an accurate list of hardware assets within standard IT database application.
- Provided input into project plans.
- Assisted with the design of new or improved systems including reports.
- Reported project progress to I.T. management as required.
- Provided continuous support for specific applications and systems requiring possible 24 hours/7 days per week coverage, dependent on criticality.
Site Support Analyst
Confidential, Lancaster, PA
Responsibilities:
- One of two employees providing support for over 3500 users across.
- Set up, tested and configured desktops, and laptops.
- Coordinated hardware and software repair processes with outside vendors.
- Resolved technical issues for clients in person, on the phone, and through e-mail.
- Created employee materials and procedures to teach in-house workers proper software and hardware protocols.
- Diagnosed, installed, configured and repaired computer systems and software.
- Designed and maintained images using Microsoft's Deployment Toolkit (MDT).
- Responsible for implementation of new hardware and software inventory program.
- Provided after hours on-call support on a rotating schedule.
Desktop Support Technician
Confidential, Camp Hill, PA
Responsibilities:
- One of eight employees providing support for over 3000 users across PA.
- Set up, tested and configured networks, desktops, laptops and printers.
- Coordinated hardware and software repair processes with outside vendors.
- Diagnosed, installed, configured and repaired computer systems and software.
- Designed and maintained images using Symantec Ghost, WinPE, and MDT.
- Designed software packages for Netsupport DNA that were installed on PCs across the organization
- .Approved Windows Updates for our clients using Windows Server Update Services.
- Troubleshot and fixed connection problems from the PC to the Windows
- Update server so that all PCs get the latest updates available.
- Automated repeatable tasks where possible.
- Provided after hours on-call support on a rotating schedule.
IT Tech Generalist
Confidential, Harrisburg, PA
Responsibilities:
- One of 13 employees providing support for approximately 2500 computers and users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
- Resolved technical issues for clients in person, on the phone, and through e-mail.
- Managed requests for software and email moves.
- Designed software packages for CA Software Delivery.
- Reset passwords for various systems.
- Created trouble tickets and assigned them to the appropriate level 2 support group.
- Provided after hours on-call support on a rotating schedule.