Technical Specialist Resume
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PROFILE:
- Over twenty years of progressively responsible positions in Information
- Technology with emphasis on large and small scale distributed systems and various large scale mainframes.
- Control, Support, Quality Assurance
- Scheduling, Problem
- Identification/Resolution
- Help Desk first level support
- Technical Planning
- Cost Reductions
- Excellent verbal and written communications skills
- Training New Employees
SYSTEMS OPERATIONS:
- Sun - Fire, Sun-Blade, ES9000/982, HP 3000/9000, Compaq
- CA-1, CA-7, CA-11, MVS, UNIX, Windows ME, Windows XP
- Oracle, SQL, Tidal Job Scheduler, Siebel, Remedy
- Fluent in all UNIX user level commands and utilities
EXPERIENCE:
Confidential
Technical Specialist
Responsibilities:
- Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads in a T+1 environment.
- Functioned as the first level support for all system related problems.
- Execute and monitor production schedules in both the UNIX/ORACLE environments.
- Monitor system and database resources prior to and during batch processing
- Research and resolve or escalate to production support issues that arise during batch processing
- Execute one-time jobs as needed for issue resolution/problem tickets or implementations
- Monitor processing of daily data-feeds including FTP site.
- Perform recovery/restart procedures as needed
- Communicate with internal resources to ensure timely, accurate resolutions
Confidential
Console Operator
Responsibilities:
- Responsible for the performance of the Trading Systems environment and all related functions.
- Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads in a real time environment.
- Functioned as the first level support for all system related problems.
- Monitor, evaluate report on, and propose enhancements to the system archive processes and all ongoing production related processing.
Confidential
Lead Operator, Data Center Operations
Responsibilities:
- Responsible for the performance of all Computer Operations related functions in a multi-site environment.
- Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads.
- Functioned as the first level support for all system, application, and hardware related problems.
- Utilizing various functionalities of FTP and Vi Editor, fulfilled my assigned responsibility for all NT and UNIX file and data restores.
- Monitor, evaluate report on, and propose enhancements to the system archive processes and all ongoing production related processing.
- Responsible for the orientation and training of all new staff.
- Responsible for writing basic system and user documentation.
- Responsible for all tape library functions, including Disaster Recovery and Off-Site storage.
Confidential
Console Operator, Data Center Operations
Responsibilities:
- Responsible for the performance of all Computer Operations related functions.
- In a Solaris environment, execute, monitor, and adjust production schedules to ensure all goals were met and client deliverables were completed on time.
- Responsible for scheduling all nightly and weekly system and database backups using Omnibackup.
- Responsible for all printing, report distribution, and tape librarian duties.
- Performed limited first level Help Desk responsibilities.
Confidential
Console Operator, Data Center Operations
Responsibilities:
- Responsible for the performance of all Computer Operations related functions.
- Execute and monitor production schedules in both the MVS and HP environments.
- Monitored the system and network availability through the use of HP OpenView
- Assigned supervisory responsibilities for the print pool area.
- Performed ongoing system maintenance, including IPL's.
- Responsible for the training and orientation of new operators
Confidential
Senior Console Operator/Help Desk Technician
Responsibilities:
- Responsible for the performance of all Support and Computer Operations related functions.
- Executed and monitored production schedules in the MVS environment.
- Monitored the system and network availability through the use of in-house applications.
- Supervised a staff or 3 in the print pool area.
- Performed ongoing system maintenance, including IPL's and system power up/downs.
- Responsible for the training and evaluation of all new operators.
- Performed first level support for the Domestic and International databases.