Technical Specialist Resume

PROFILE:

Over twenty years of progressively responsible positions in Information
Technology with emphasis on large and small scale distributed systems and various large scale mainframes.
Control, Support, Quality Assurance
Scheduling, Problem
Identification/Resolution
Help Desk first level support
Technical Planning
Cost Reductions
Excellent verbal and written communications skills
Training New Employees

SYSTEMS OPERATIONS:

EXPERIENCE:

Confidential

Technical Specialist

Responsibilities:

Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads in a T+1 environment.
Functioned as the first level support for all system related problems.
Execute and monitor production schedules in both the UNIX/ORACLE environments.
Monitor system and database resources prior to and during batch processing
Research and resolve or escalate to production support issues that arise during batch processing
Execute one-time jobs as needed for issue resolution/problem tickets or implementations
Monitor processing of daily data-feeds including FTP site.
Perform recovery/restart procedures as needed
Communicate with internal resources to ensure timely, accurate resolutions

Confidential

Console Operator

Responsibilities:

Responsible for the performance of the Trading Systems environment and all related functions.
Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads in a real time environment.
Functioned as the first level support for all system related problems.
Monitor, evaluate report on, and propose enhancements to the system archive processes and all ongoing production related processing.

Confidential

Lead Operator, Data Center Operations

Responsibilities:

Responsible for the performance of all Computer Operations related functions in a multi-site environment.
Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads.
Functioned as the first level support for all system, application, and hardware related problems.
Utilizing various functionalities of FTP and Vi Editor, fulfilled my assigned responsibility for all NT and UNIX file and data restores.
Monitor, evaluate report on, and propose enhancements to the system archive processes and all ongoing production related processing.
Responsible for the orientation and training of all new staff.
Responsible for writing basic system and user documentation.
Responsible for all tape library functions, including Disaster Recovery and Off-Site storage.

Confidential

Console Operator, Data Center Operations

Responsibilities:

Responsible for the performance of all Computer Operations related functions.
In a Solaris environment, execute, monitor, and adjust production schedules to ensure all goals were met and client deliverables were completed on time.
Responsible for scheduling all nightly and weekly system and database backups using Omnibackup.
Responsible for all printing, report distribution, and tape librarian duties.
Performed limited first level Help Desk responsibilities.

Confidential

Console Operator, Data Center Operations

Responsibilities:

Confidential

Senior Console Operator/Help Desk Technician

Responsibilities:

Responsible for the performance of all Support and Computer Operations related functions.
Executed and monitored production schedules in the MVS environment.
Monitored the system and network availability through the use of in-house applications.
Supervised a staff or 3 in the print pool area.
Performed ongoing system maintenance, including IPL's and system power up/downs.
Responsible for the training and evaluation of all new operators.
Performed first level support for the Domestic and International databases.