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Technical Specialist Resume

PROFILE:

  • Over twenty years of progressively responsible positions in Information
  • Technology with emphasis on large and small scale distributed systems and various large scale mainframes.
  • Control, Support, Quality Assurance
  • Scheduling, Problem
  • Identification/Resolution
  • Help Desk first level support
  • Technical Planning
  • Cost Reductions
  • Excellent verbal and written communications skills
  • Training New Employees

SYSTEMS OPERATIONS:

  • Sun - Fire, Sun-Blade, ES9000/982, HP 3000/9000, Compaq
  • CA-1, CA-7, CA-11, MVS, UNIX, Windows ME, Windows XP
  • Oracle, SQL, Tidal Job Scheduler, Siebel, Remedy
  • Fluent in all UNIX user level commands and utilities

EXPERIENCE:

Confidential

Technical Specialist

Responsibilities:

  • Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads in a T+1 environment.
  • Functioned as the first level support for all system related problems.
  • Execute and monitor production schedules in both the UNIX/ORACLE environments.
  • Monitor system and database resources prior to and during batch processing
  • Research and resolve or escalate to production support issues that arise during batch processing
  • Execute one-time jobs as needed for issue resolution/problem tickets or implementations
  • Monitor processing of daily data-feeds including FTP site.
  • Perform recovery/restart procedures as needed
  • Communicate with internal resources to ensure timely, accurate resolutions

Confidential

Console Operator

Responsibilities:

  • Responsible for the performance of the Trading Systems environment and all related functions.
  • Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads in a real time environment.
  • Functioned as the first level support for all system related problems.
  • Monitor, evaluate report on, and propose enhancements to the system archive processes and all ongoing production related processing.

Confidential

Lead Operator, Data Center Operations

Responsibilities:

  • Responsible for the performance of all Computer Operations related functions in a multi-site environment.
  • Functioned as the primary external user contact and internal process coordinator and liaison for all internal and externally generated data file feeds and data downloads.
  • Functioned as the first level support for all system, application, and hardware related problems.
  • Utilizing various functionalities of FTP and Vi Editor, fulfilled my assigned responsibility for all NT and UNIX file and data restores.
  • Monitor, evaluate report on, and propose enhancements to the system archive processes and all ongoing production related processing.
  • Responsible for the orientation and training of all new staff.
  • Responsible for writing basic system and user documentation.
  • Responsible for all tape library functions, including Disaster Recovery and Off-Site storage.

Confidential

Console Operator, Data Center Operations

Responsibilities:

  • Responsible for the performance of all Computer Operations related functions.
  • In a Solaris environment, execute, monitor, and adjust production schedules to ensure all goals were met and client deliverables were completed on time.
  • Responsible for scheduling all nightly and weekly system and database backups using Omnibackup.
  • Responsible for all printing, report distribution, and tape librarian duties.
  • Performed limited first level Help Desk responsibilities.

Confidential

Console Operator, Data Center Operations

Responsibilities:

  • Responsible for the performance of all Computer Operations related functions.
  • Execute and monitor production schedules in both the MVS and HP environments.
  • Monitored the system and network availability through the use of HP OpenView
  • Assigned supervisory responsibilities for the print pool area.
  • Performed ongoing system maintenance, including IPL's.
  • Responsible for the training and orientation of new operators

Confidential

Senior Console Operator/Help Desk Technician

Responsibilities:

  • Responsible for the performance of all Support and Computer Operations related functions.
  • Executed and monitored production schedules in the MVS environment.
  • Monitored the system and network availability through the use of in-house applications.
  • Supervised a staff or 3 in the print pool area.
  • Performed ongoing system maintenance, including IPL's and system power up/downs.
  • Responsible for the training and evaluation of all new operators.
  • Performed first level support for the Domestic and International databases.

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