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Technical Support Resume

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Little Rock, AR

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PROFILE:

  • Highly motivated and proactive
  • Multi - task oriented
  • Excellent communicator
  • Solid ability to work with and service a broad selection of the population
  • Confident working in dynamic and high-volume/complex environments
  • Detail oriented
  • Written and oral proficiency in English and Spanish.

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

Technical Support

Responsibilities:

  • Customer Service
  • Inventory management of the dealership

Confidential, Little Rock, AR

Computer Technician

Responsibilities:

  • Performs service installations including system hardware
  • Technical support to customers on operational or maintenance aspects of system equipment

Confidential, Columbia, SC and Little Rock, AR

Computer Technician

Responsibilities:

  • Computer Setup
  • Hardware Install (Memory, Hard Drive, Video Card, Printers)
  • External Backup Data Recovery
  • CPU Install/Replacement
  • Hard Drive File Recovery
  • Software Install/Setup
  • Windows XP Pro, Vista, W-7
  • Operating System Install/Setup
  • Computer Cleanup/Tune-up
  • Virus/Malware Removal

Confidential, Columbia, SC

Field Systems Technician

Responsibilities:

  • Identify, research, and resolve technical problems at client’s site.
  • Respond to telephone calls, email and personnel requests for technical support.
  • Provide hardware, POS Systems and peripheral repair support.

Confidential, Columbia, SC

Assistant Manager

Responsibilities:

  • Provide day-to-day support for the entire Food Court

Confidential, Guaynabo, PR

Technical Support Analyst

Responsibilities:

  • Provide support services for installing stations and terminals at Confidential.
  • Identify, research, and resolve technical problems at client’s site.
  • Respond to telephone calls, email and personnel requests for technical support.
  • Provide hardware, POS Systems and peripheral repair support.

Confidential, San Juan, PR

Computer Technician

Responsibilities:

  • Install, configure and upgrade operating systems and software using standard business and administrative packages; modify specific applications for use in operational departments. provide assistance to users of technology products.
  • Install, assemble and configure computers, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
  • Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice; implement solutions or notify outsource providers as required.
  • Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
  • Assist in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provide instruction or written documentation where required.
  • Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications

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