PROFILE:

• Highly motivated and proactive
• Multi - task oriented
• Excellent communicator
• Solid ability to work with and service a broad selection of the population
• Confident working in dynamic and high-volume/complex environments
• Detail oriented
• Written and oral proficiency in English and Spanish.

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

Technical Support

Responsibilities:

• Customer Service
• Inventory management of the dealership

Confidential, Little Rock, AR

Responsibilities:

• Performs service installations including system hardware
• Technical support to customers on operational or maintenance aspects of system equipment

Confidential, Columbia, SC and Little Rock, AR

Computer Technician

Responsibilities:

• Computer Setup
• Hardware Install (Memory, Hard Drive, Video Card, Printers)
• External Backup Data Recovery
• CPU Install/Replacement
• Hard Drive File Recovery
• Software Install/Setup
• Windows XP Pro, Vista, W-7
• Operating System Install/Setup
• Computer Cleanup/Tune-up
• Virus/Malware Removal

Confidential, Columbia, SC

Field Systems Technician

Responsibilities:

• Identify, research, and resolve technical problems at client’s site.
• Respond to telephone calls, email and personnel requests for technical support.
• Provide hardware, POS Systems and peripheral repair support.

Confidential, Columbia, SC

Assistant Manager

Responsibilities:

• Provide day-to-day support for the entire Food Court

Confidential, Guaynabo, PR

Technical Support Analyst

Responsibilities:

• Provide support services for installing stations and terminals at Confidential.
• Identify, research, and resolve technical problems at client’s site.
• Respond to telephone calls, email and personnel requests for technical support.
• Provide hardware, POS Systems and peripheral repair support.

Confidential, San Juan, PR

Computer Technician

Responsibilities:

• Install, configure and upgrade operating systems and software using standard business and administrative packages; modify specific applications for use in operational departments. provide assistance to users of technology products.
• Install, assemble and configure computers, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
• Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice; implement solutions or notify outsource providers as required.
• Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assist in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provide instruction or written documentation where required.
• Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications