Technical Support Resume
5.00/5 (Submit Your Rating)
Little Rock, AR
PROFILE:
- Highly motivated and proactive
- Multi - task oriented
- Excellent communicator
- Solid ability to work with and service a broad selection of the population
- Confident working in dynamic and high-volume/complex environments
- Detail oriented
- Written and oral proficiency in English and Spanish.
PROFESSIONAL EXPERIENCE:
Confidential, Little Rock, AR
Technical Support
Responsibilities:
- Customer Service
- Inventory management of the dealership
Confidential, Little Rock, AR
Computer TechnicianResponsibilities:
- Performs service installations including system hardware
- Technical support to customers on operational or maintenance aspects of system equipment
Confidential, Columbia, SC and Little Rock, AR
Computer Technician
Responsibilities:
- Computer Setup
- Hardware Install (Memory, Hard Drive, Video Card, Printers)
- External Backup Data Recovery
- CPU Install/Replacement
- Hard Drive File Recovery
- Software Install/Setup
- Windows XP Pro, Vista, W-7
- Operating System Install/Setup
- Computer Cleanup/Tune-up
- Virus/Malware Removal
Confidential, Columbia, SC
Field Systems Technician
Responsibilities:
- Identify, research, and resolve technical problems at client’s site.
- Respond to telephone calls, email and personnel requests for technical support.
- Provide hardware, POS Systems and peripheral repair support.
Confidential, Columbia, SC
Assistant Manager
Responsibilities:
- Provide day-to-day support for the entire Food Court
Confidential, Guaynabo, PR
Technical Support Analyst
Responsibilities:
- Provide support services for installing stations and terminals at Confidential.
- Identify, research, and resolve technical problems at client’s site.
- Respond to telephone calls, email and personnel requests for technical support.
- Provide hardware, POS Systems and peripheral repair support.
Confidential, San Juan, PR
Computer Technician
Responsibilities:
- Install, configure and upgrade operating systems and software using standard business and administrative packages; modify specific applications for use in operational departments. provide assistance to users of technology products.
- Install, assemble and configure computers, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
- Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice; implement solutions or notify outsource providers as required.
- Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assist in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provide instruction or written documentation where required.
- Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications