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Ibm Support Analyst Resume

OJECTIVE:

IBM Architecture Specialist

PROFESSIONAL PROFILE:

  • Extensive experience as support analyst, surveying, designing and developing processes for information systems and corporate data.
  • IBM architecture solid management system administration.
  • Good people skills, sharing and exchanging knowledge and skills with colleagues as a common practice
  • English and Portuguese fluent

TECHNOLOGIES:

Languages and tools: IBM Notes/Domino 9; IBM Connections; IBM Webshpere; IBM Sametime; IBM Traveler; BlackBerry; Windows; Microsoft Exchange; Microsoft Active Directory; Citrix Metaframe; Remote Access Tools.

PROFESSIONAL EXPERIENCE:

Confidential

IBM Support Analyst

Responsibilities:

  • Manage IBM support team
  • IBM servers administration.
  • IBM client/applications 2nd/3rd support

Confidential

Support Analist

Responsibilities:

  • Microsoft Network Administrator
  • 1st/2nd support analyst

Confidential

Support Analyst

Responsibilities:

  • Helpdesk Manager
  • IBM Domino 7 Administrator
  • Citrix Metaframe Administrator
  • Security system administrator
  • Support team manager

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