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Legacy Support Consultant Resume

Midland, TX

PROFILE:

  • Driven individual with 13 years of healthcare IT experience in providing leadership and management of software implementations including 5 years as a project management consultant for various sizes of organizations including Fortune 100 and 200 companies.
  • Led a team made up of employees, consultants and vendor resources to successfully implement an Confidential system in 25 clinics consisting of 100+ providers practicing in over 20 different specialties.
  • Recognized by leadership for the ability to bring disparate teams together to successfully complete an all at once 30 site Confidential upgrade.
  • Promoted to Operations Manager over 80 clinics based on positive customer feedback.

COMPETENCIES:

  • Project Management Software including MS Project, Clarizen and Daptiv
  • Electronic Health Records
  • Microsoft Office including Word, Excel, PowerPoint and Visio

PROFESSIONAL EXPERIENCE:

Legacy Support Consultant

Confidential, Midland, TX

Responsibilities:

  • Provide Legacy Support for hospital system’s ambulatory clinics running athenaHealth’s Confidential, athenaCollector and athenaCommunicator
  • Manage user access for GE RIS system
  • Manage user access for Philip PACS system
  • Team member of on call rotation for multiple application support
  • Monthly team reporting for Cumberland leadership

Project Management Consultant

Confidential, Franklin, TN

Responsibilities:

  • Led the implementation of Confidential electronic health record for 60+ providers in 40 separate clinic locations
  • Coordinated with other team leaders regarding hardware, training, interfacing and archiving
  • Led status calls with project teams, stakeholders and regional leadership
  • Monitored project risks, maintained the project scope and escalated issues as needed
  • Provided onsite, at the elbow as well as remote support for initial system go lives
  • Performed system build and configuration based on clinics needs and specialty

Project Management Consultant

Confidential, Santa Fe, NM

Responsibilities:

  • Led the implementation of Wellcentive’s population health management solution for the enterprise including the hospital and its ambulatory clinic facilities
  • Coordinated the data extraction and interfacing of 3 separate hospital systems
  • Provided leadership for a full version upgrade of Confidential ’ ambulatory electronic health record system across 30 separate ambulatory clinics
  • Redesigned and implemented the support and training processes for the applications support and clinical informatics teams

Project Management Consultant

Confidential, Silver Spring, MD

Responsibilities:

  • Managed simultaneous implementations of the 360 Encompass System for 4 national hospital organizations
  • Coordinated with vendor and client teams on training and interfacing
  • Acted as single point of contact for clients

Project Management Consultant

Confidential, Baton Rouge, LA

Responsibilities:

  • Led the projects required to connect 68 Louisiana school based clinics to the Confidential
  • Mentored new and existing staff members on project management processes and planning

Project Management Consultant

Confidential, Santa Fe, NM

Responsibilities:

  • Led the implementation of Confidential electronic health record system for 100+ providers and specialists operating out of 20 separate locations
  • Managed a team comprised of outside consultants, vendor resources and in house employees
  • Responsible of all aspects of the systems design, conversion, implementation, training and support
  • Subject matter expert for executive leadership decisions concerning ambulatory practices

Operations Manager

Confidential, Irving, TX

Responsibilities:

  • Provided input and background for IT based decisions of 230+ ambulatory providers seeing patients across 80 separate facilities
  • Led a network performance improvement initiative for athenahealth applications in 80 separate clinic facilities
  • Worked with divisional leadership to set up a portfolio of technical services offered to both internal and external clients

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