WORK EXPERIENCE:

Confidential, Rocky Mount, NC

Desktop Tech

Responsibilities:

• Imaging systems for migration from Win XP to Win 7, as well as, new user installs.
• Installing software using SCCM, configuring Outlook, setting up printers and making sure users have connectivity to network shares through Active Directory.
• Help monitor hardware reserves and ensure adequate inventory by keeping database updated. .

Confidential. Raleigh, NC

Desktop Support Lead

Responsibilities:

• Monitor, prioritize and assign tickets, according to priority and critical impact to business, from ticket queue.
• Help monitor hardware reserves and ensure adequate inventory for repair and replacement of on - site and remote equipment.
• Maintain a thorough understanding of primary systems in-house or remote that end-users utilize.
• Schedule and organize third party vendors for equipment service.
• Authenticated and authorized users and computers in a Windows domain type network as well as assign and enforce security policies for all computers and installing or updating software Active Directory and SCCM.
• Set up, configure and troubleshoot workstation (desktops and laptops) issues (hardware, software and network) for new hires and existing end users, in-house or remote.
• Help educate end-users about process, policy, and system changes.
• Stored information about devices, applications, people and other aspects of the computer by making sure data bases were updated.
• Connected clients to POP and IMAP using MS Exchange

Confidential, NC

Desktop Technician

Responsibilities:

• Provide PC support for in - house and remote users, new hire systems setups, and desktop/laptop software evaluations and upgrades.
• Provide quick response and maximum uptime for all users and performs end user training when necessary.
• Install and repair microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Assist in determining suitable software to meet user requirements.
• Troubleshoot software and hardware failures and identify network problems when they relate to personal computers.
• Provide technical on-site maintenance and support for new and existing systems.

Confidential, Durham, NC

End User Support Technician

Responsibilities:

• Provide remote technical support and problem resolution to customers via inbound and outbound telephone calls, and through electronically dispatched tickets.
• Provide technical troubleshooting and problem solving for authentication issues, desktop and connectivity problems, and software distribution for problems and incremental small requests.
• Use and contribute to knowledge management system and perform other problem resolution duties as required.

Confidential, RTP, NC

Technical Services

Responsibilities:

• Provide desktop support, perform refreshes and set up and install desktops and laptops for new users.
• Also, perform break/fix as needed.
• Stored information about devices, applications, people and other aspects of the computer using LDAP

Confidential, Garner, NC

Computer Services

Responsibilities:

• Duties are LAN Admin, providing daily end-user support as well as, connecting computers, users and printers to network and installing needed soft ware, also in charge of the purchase of new equipment.
• Other duties include document/data base management.

Confidential, Raleigh, NC

Technical Support

Responsibilities:

• Provided computer desktop support for DOT employees to include, but not limited to, all end-user hardware and software, network connectivity and data management.
• Provided reports on research of new technologies as assigned.
• Provided reports on assigned projects.

Confidential, Raleigh, NC

Team Lead - Deployment Tech

Responsibilities:

• Primary duties include doing migrations for Confidential computers from Windows 95/98 to Windows XP.
• This included installing and configuring desktop and laptop computers, network, personal printers and hardware peripherals and software applications also, migrating personal settings for each user.
• As team lead additional duties include supervising and training techs doing these deployments.
• As a Support Tech, to end-users, duties includes, monitoring ticket queue for incoming tickets, working, updating, and resolving tickets via Remedy.

Confidential, Cary, NC

Network Engineer Shift Lead

Responsibilities:

• Real-time monitoring, troubleshooting, and network trouble resolution of EDI network in a 7x24 management center.
• Trained in NOC, providing remote network support to monitor clients’ devices, troubleshoot and identify source of problems.
• Duties also were trouble handling procedures, prioritizing alarm conditions, utilizing management software, and documenting and maintaining problem status and coordination with supporting administrations.

Confidential, Cary, NC

Desktop Engineer

Responsibilities:

• Provide daily operational support for all desktop and laptop computers and related equipment, analog and digital phone sets, inside wiring networks, and various other communications equipment located within administrative and medical offices, as well as at offsite locations.
• Support includes installation of hardware components and software problem determination and resolution of complex issues, daily maintenance of communications networking equipment (hubs and routers), and support of the facility telephone PBXs.

Confidential, RTP, NC

Computer Technician

Responsibilities:

• Responsible for departmental moves that included relocating users, their PC's, and their networks and then reinstalling networks and making sure users have LAN connectivity, installing and upgrading hardware and software.

Confidential, Morrisville, NC

LAN Admin/RMA Specialist

Responsibilities:

• Primarily responsible for setting up new users on the Windows NT LAN, including setting up domain accounts and passwords as well as establishing connectivity.
• Responsible for all connectivity issues: printers, email, internet and TCP/IP configuration.
• Perform software and application support (MS Office 97, Outlook, MAS 90) for 200 users nationwide.
• Also, function as a PC Tech for 45 of those users locally performing repairs, replacements, installations and upgrades.
• Install and upgrade features: sound cards, rewritable CD drives, network cards, hard drives, and modems.
• Download drivers from the web for installation and upgrades.
• Set up dial up networking.
• Work with the MAS 90 Accounting and Inventory System to answer product and sales information.
• Also responsible for receiving and tracking RMA product returns to ensure complete customer satisfaction.
• Originally hired on to the Engineering Department in the role of Assembly Tech-Lab Coordinator-Purchasing Agent responsible for populating PWB's, making cables, keeping lab organized, cleaned and stocked for upcoming applications, talking to vendors and writing PO's, also was assistant to technical writer for producing documentation for applications.