Operations Supervisor Resume Landover MD - Hire IT People

SUMMARY

Desire a Customer Support Entry position with DC Government. Offering 10+ years of strong data entry skills coupled with excellence in customer and detailed orientation in order to orchestrate the company operations and goals.

Assist in budgetary, billing, and financial management
Reliable transportation and valid driver’s license
Customer service experience as a IT Desktop Support in Confidential, Customer Service Representative in Confidential, Courtesy Clerk in Confidential
Superb ability to answer inbound calls

TECHNICAL SKILLS

Excellent 10+ years of customer service skills with ability to deal with every kind of customer personality
Remarkable ten years plus of adminstrative experience
Computer literate: knowledge and experience of using MS Office, several databases & email management software’s
Great adminstration skills and friendly, courteous and polite nature

PROFESSIONAL EXPERIENCE

Operations Supervisor

Confidential, Landover MD

Responsibilities:

Maintain logs, records and files
Worked closely with trucking managers to help work in last - minute loads to help increase company revenue
Responsible for supervising the creation of daily dispatch routes utilizing complex routing and load balancing software
Give instructions to drivers and track vehicles and container placement

Temp Sales Associate

Confidential, Bowie MD

Responsibilities:

Greet, direct and assist customers when they enter the store
Collect payments through cash and credit/debit cards
Closed the store
Put out new merchandise with signage and appealing displays that encourage customer sales and move overstocked items
Restocked racks, prepared for sales, removed trash, and organized sales floor

IT Desktop Support

Confidential, Adelphi MD

Responsibilities:

Administrative paperwork to include scanning, filling, shredding
Storage room organization to include movement of computers, monitors, and other technical equipment
Daily conference room equipment checks
Toner delivery and toner replacement for printers throughout the Adelphi Administration building
Securely wiping data from hard drives for computers being prepared for sales

Customer Service Representative,

Confidential, Raleigh NC

Responsibilities:

Analyzed call volume and average call time to monitor performance and productivity
Initiated operations improvements to improve overall call center productivity
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Answered a constant flow of customer calls with up to 15 calls in queue per minute
Addressed and resolved customer product complaints empathetically and professionally
Gathered and verified all required customer information for tracking purposes
Accurately documented, researched and resolved customer service issues
Resolved service, pricing and technical problems for customers by asking clear nad specific questions

Courtesy Clerk / Assistant Manager

Confidential, Alexandria VA

Responsibilities:

Assisted the store manager in daily operation of the store
Advertised online couponing to customers following Confidential selling procedure
Assisted manager in placing purchase orders and managing inventory
Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners
Assisted manager in the implementation of complete merchandise information accurately in time

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Operations Supervisor Resume

Landover, MD

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