It Support Specialist Resume
4.00/5 (Submit Your Rating)
Exton, PA
SUMMARY:
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
SKILL:
- Apple, Android, Windows
- Networking, Aruba VPN, Uniflow Servers, SCCM Java
- Skype Business, A/V Equipment
TECHNICAL SKILLS:
- Windows XP, Windows 7, Windows 10
- Troubleshooting proficiency
- Exceptional telephone etiquette
- A+ Certification
- Vast technical knowledge
- Aruba VPN expert
- DHCP/DNS Ethernet and Firewall proficient
- SCCM and Active Directory
EXPERIENCE:
Confidential, Exton, PA
IT Support Specialist
Responsibilities:
- Support customers over the phone.
- Setup iPhones and iPads into Airwatch.
- Image new machines, deploy new machines.
- Support with software that users need help with.
- Help with setting A/V solution into the conference rooms.
- Write up monthly tips for internal ADP. Install Office 365 and resolve issues with it.
- Assist with resolving phone issues that are on VPN.
Confidential, PA
Technical Representative
Responsibilities:
- Provided base level IT support to company personnel.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Trained new employees and explained protocols clearly and efficiently.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
- Supported customers having data connectivity issues.
- Provided thorough support and problem resolution for customers.
- Managed IT setup and service requests for printers, VPN system, and Java.
- Assisted customers with technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy.
- Created end - user self-service tools and documentation.
Confidential, Wilmington,DE
Technical Consultant
Responsibilities:
- Resolved customer complaints and concerns.
- Support customers with online billing and account issues.
- Informed customers about issue resolution progress.
- Supported customers having data connectivity issues.
- Researched, resolved and followed up on customer issue.
- Identified opportunities to upsell products and services.
- Setup a class android, blackberry, and apple to help customers their phones.
- Fixed issues that arise when Wi-Fi or network issues were not working on a laptop.
Confidential, St. Louis, MO
Model Banking Refresh Technician
Responsibilities:
- Setup Confidential computers for different banking centers.
- Exchanged out the servers for the banking servers for the banking center.
- Replaced and updated the printers.
- Helped with any questions the employees had.
- Provided base level IT support to company personnel.
Confidential, Wilmington, DE
Assistant Manager of Technical Services
Responsibilities:
- Managed five to eight people on a daily basis. Fixed air cards, laptops and network issues.
- Replaced phones, assisted customers with questions they had about their phone.
- Looked over accounts to see how to better assist the customer on billing issue.
- Support customer with online billing and account issues.
- Informed customers about issue resolution progress.