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Activity Sales Agent Resume

SUMMARY:

  • Highly experienced in delivering time sensitive milestones along with strong business analysis skills, and broad experience in the advanced technology - rich background.
  • As a dedicated professional, I concluded a comprehensive track record including various challenges in both corporate and start-up settings.
  • Eager and professionally dedicated to aligning business and technological skills to innovate and leverage the performance of end-to-end processes in various niches.
  • Having lived in three continents makes it easier for me, to bridge both the cultural and geographical gaps between different stakeholders.
  • I am a strong communicator, driven by measureable outcomes and passionate in achieving the strategized targets put across in the various niches I have worked.
  • Nine years work experience in project management at large in various IT infrastructure-related projects as well as many start-up product developments
  • One year work experience as a Sales Operations Manager which included sales administration, accounting administration, logistics, and supply chain management.
  • Highly skilled in managing the performance of technical projects in accordance to set procedures as well as in Greenfield environments, including pilot projecting, proof of concept and feasibility testing of new applications and tools.
  • Hands on experience in directing and supervising support resources for project activities in close alignment with the team, as well as monitoring and organizing remote teams.
  • Highly equipped with in-depth knowledge of ensuring maximum utilization of various project management standards and tools such as MS Office and Project.
  • Human relationships skills.
  • Strong communication skills.
  • Accounting skills.
  • Ability to learn quickly and follow instructions accurately.
  • Ability learn technical aspects of the activities booking process, including compute operation.
  • Ability to work thoroughly and quickly under pressure.
  • Knowledge of Confidential facilities, activities, features and services.

PROFESSIONAL EXPERIENCE:

Activity Sales Agent

Confidential

Responsibilities:

  • Provide professional and courteous service to Confidential guests, while meeting or exceeding financial goals.
  • To actively promote and sell park activities and transportation.
  • Maintain a proper bank, provide accurate handing of monies and prepare accurate remits.
  • Accurately collect payment, post activity tickets, balance cash drawer and authorize cash drawer and authorize credit cards as well as assisting the Axtivity Sales Agents with these duties as needed.
  • Work independently, accurately and efficiently in a fast-paced environment.
  • Promote and educate guests on environmental & recycling policies and procedures.
  • Acquaint guests with services available in the area.
  • Act as resource to Activity Sales Agents on difficult, technical procedures or “problem” reservations.
  • Understand and adhere to Department and Company policies and procedures.
  • Establish and maintain positive working relationships with coworkers, other departments, and National Park Services.

Tools & Skills used: MS Office, Outlook, LMS

Project Manager/ Head of Guest Relations

Confidential

Responsibilities:

  • Work with external vendors on the user training material, facilitate the end user testing and training session
  • Successfully migrated and managed the new reservation systems, from Resnexus to Cloudbeds.
  • As a lead of VIP guest relations, closely collaborate with a third party vendors and concierges in Jackson Hole hospitality business area.
  • Rolled out the Smartwaiver pilot project and officially implemented into a new platform.
  • Collaborate with XOLA 3 rd level support supervisor on many IT related matters and resolved them in timely manners.
  • Coordinate with different departments and trained them on a new reservation system.
  • Reduced DSO by 80% and track revenue activities.
  • Managed and trained front desk and guest relations employees.
  • Handled employee’s contracts and hired employees for the season.
  • Monitored and controlled any urgent IT related issues.
  • Maintained strong guest relations by speaking multiple languages with clients.
  • Lead sales on all ranch activities and supported many special requests for all-inclusive VIP clients.

Tools & Systems used: Resnexus, Cloudbeds, XOLA, Smartwaiver, MS Office applications and tools, Apple iMac, iCloud Drive, Gmail, upgraded and fixed all iPhone, iPad, Android related issues, especially for Wi-Fi connection matters for the clients and internal usage for the employees.

Confidential, GA

PMO / Program Coordinator

Responsibilities:

  • Applied methods and procedures, template, methodologies and policies for managing project
  • Guidance and training to the organization on project management concepts, principles and how to manage projects within the organization.
  • Direct and coordinate communication across projects.

Tools & Systems used: MS Office 2013 Applications; Word, Excel, PowerPoint, Visio, Project, OneNote and SharePoint.

Freelance Project Manager

Confidential

Responsibilities:

  • Collaborate with a management consulting firm on a process improvement project to reassess and modernize their organizational governance (1 month).
  • Business case review and value reassessment for a private client in Cape Town, South Africa (1 month).
  • Project recovery of delayed product development for Swiss start-up in the TV streaming business; working closely with CIO/ext. consultant.
  • Launching of new features for an e-learning platform (a remote project: head office in Germany, IT team in Indonesia).
  • Global market research in Mobile Health App market / supporting management consulting firm to establish a competitive environment. (2 months).
  • Project recovery of delayed product development for Swiss start-up in the TV streaming business; working closely with CIO/ext. consultant.

Project Manager

Confidential

Responsibilities:

  • Basel Data Center Move (Assignment was intended to be six weeks.
  • I delivered the project milestone on time).
  • Delivering of the AE&O (Architecture Engineering & Operations) application dependencies for the Basel Data Center Move Project in terms, timeline, scope and the presented requirements.
  • Managed migration requirement process of AE&O applications by interviewing application owners, portfolio managers, functional supporters and technical owners, globally.
  • Executed on migration planning, coordination, and its implementation.
  • Completed the investigation of over 200 AE&O application dependencies within a harsh deadline.
  • Delivered the major project milestone on time without any interruption to the business side.

Tools & Systems used: Problem Management SOP, HP CMDB (application & server database), AE&O (Architecture Engineering & Operations) applications, SharePoint, and MS Project.

Project Manager

Confidential

Responsibilities:

  • Overall project delivery is done by ensuring that the set objectives were delivered within the set scope, time, cost, quality, resources and risk.
  • Developed a project charter, a work plan, and detailed resource requirements, in line with project toll gate approval for the project.
  • Provided quality leadership, coordination and implementation and the execution of various activities related to numerous IT infrastructure projects and IT pilot projects.
  • Applied proper planning, execution, control and transition methods in the projects.
  • Created a project site in SharePoint and managed site contents throughout the project lifecycle.

Tools and Systems used: MS Project, MS Office, Windows 7, SharePoint, Visio, GDDB, UDM, WSLog, Claris, CONNET EQ, GLPI (Novartis databases), Certified GxP RAPID.

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