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Desktop Support Analyst Resume

OBJECTIVE:

To obtain a position within the Information Technology field that would offers both challenges and advancement and one in which my al background will enhance the future growth of a progressive company.

SUMMARY:

  • Sixteen Years functioning Desktop Support Engineer & Field Technician experience that includes a range of responsibilities for high level of customer service, supporting multiple desktop and laptop models upgrades installation of hardware & software, MS Office environments and maintenance of deferent makes of PCs and Printers.
  • Knowledge of network protocol with background of MS - DOS, W2K, XP, Vista and Microsoft Office, NT & Novell with TCP/IP homogeneous / heterogeneous Coaxial and Ethernet Knowledge LAN / WAN network infrastructure, protocols and technologies; Network workstations peripherals configuration . Working with Remote Desktop.
  • Last 10 years general computer experience.
  • Support development of liaisons with vendors for procurement of new computers and Peripherals.
  • Excellent problem solving and analytical skills.
  • Work independently and provide top-notch customer service.

SKILL:

  • Server and Desktop, Laptop, storage systems, Mechanical aptitude, Fire Wire, Modem, Hub, Router, Cisco products (Series 2600, 2800 etc), wireless networking, Ethernet cabling and Fiber optics network installation.
  • Familiar with maintenance of related equipment’s
  • Experience in Service Desk Ticketing software. Used tickets Management like My Service, Remedy and Lotus Notes.
  • 15 years of Desktop support skills to include install configuration, repair of windows 2000, XP Professional and Win 8.1 operating systems, Microsoft Office products, PUp gradation &Windows Update Service and Patches files.
  • 7 years of troubleshooting LAN/WAN network related issues including server rooms and server data backup.
  • 7 years’ supporting IP based phone system (Cisco)
  • 10 years of maintaining communications and project status with management and customers.
  • 10 years’ experience with Plotter, Dot Matrix/ Ink Jet and LaserJet Printer (Xerox, HP, EPSON,
  • Lexmark, etc…) & UPS
  • 10 years of experienced working in an On Site Support Role, hardware deployment/configurations and access administration role in big corporate house.

CAREER HOSTORY:

Confidential

Desktop Support Analyst

Responsibilities:

  • Experienced PXE Boot Image Windows 8.1 Machine.
  • Leads group of technician Win 8.1 Image and work of others.
  • Supporting with a primary focus at the VP’s, Directors and Executive level.
  • Diagnosing and resolving issues related to masters role failure and Active Directory database.
  • Working knowledge of various software package such as Adobe and others COTS product.
  • Configured automatic updates for network clients by using Group Policy. Responsibility new accounts and hardware during the on-boarding process.
  • Working Knowledge for Apple MacBook Pro and iPhone.
  • Participating in complete system builds, upgrades, Migrations, code deployments and Patch Management.
  • MS Office suite 2010, 2013 and Office 365.SCCM knowledge, Setup Cisco Jabber Creates and managing user accounts and controlling access rights, sets up user permissions and maintains approval hierarchies.
  • Break Fix, Desk Side Support, IMACs, Data Migration, etc.
  • Working with TCP/IP, DNS, and DHCP wireless technologies,
  • Experienced with network Switches, Routers, Hubs, Racks and Familiarity with encryption protocols.
  • Responsible for Asset Management of all Laptop, Desktop and Printers corporate rules.
  • Working with all components of IT infrastructure including remote access VPN user support tools and Laptop Wireless Devices.
  • Setup and installed MS Office suite 2010, 2013 and deferent Lab application Installed and Maintenance.
  • Used Service Desk ticketing management software like My Service, BMC Remedy and Lotus Notes Suite.
  • Installation and maintenance Diagnostics application software Microsoft CCAPS, Meta Viewer, Tandem. Power Term Pro. (Others software used for Medical Diagnostic center)
  • Identify, research, and resolve technical problems related to various applications.
  • Experienced executive and others user project management work.
  • Worked Tier 1 through 3 resolved tickets.
  • Ticketing system SRMS, Updated ticket every hour and Asset Management.
  • Assist with Move and install.
  • Coordinate with vendors warranty claims for hardware repair or PC Parts.

Confidential

PC Technician

Responsibilities:

  • Image Windows 7 Desktop and Laptop. Ready for New and Regular user PC and Deployment.
  • Installed and setup Apps Packing and SMS.
  • Upgrade XP to Win 7, Break Fix, Data Migration etc.
  • Working Active Directory User administration, Setup VPN and Exchange mailbox management
  • Upgrade XP PC to windows 7 also data migration.
  • Variety of the field's concepts, practices, and procedures.
  • Working with TCP/IP DNS and DHCP, wireless technologies.
  • Supporting Network Xerox and HP Laser Printers with scanner .
  • Everyday Tracking Asset Management and worked with PC and Peripheral vendor order for parts.

Confidential, Dayton, Ohio

Field Engineer

Responsibilities:

  • Work with Windows 2000, XP, and PC Anywhere, Active Directory, SQL, DHCP and DNS Server.
  • Confidential Dell Desktop, Display System, Baggage Tag and Boarding supporting.
  • Implement new Hardware, Network operation and configure as required and support IP issue.
  • Technical knowledge and aptitude in the areas of hardware & connectivity devices.
  • Network topologies, workstations remote network access, Network file server’s applicable software and trouble shooting. Working with Data & Voice Network.
  • Maintain network infrastructure (Ethernet switches, Routers, firewalls, etc.)
  • Service tag maintains (SLA& RMA) and multi task at all the times.

Confidential, Minneapolis, MN

Desktop Support

Responsibilities:

  • Deployment base Lotus Notes Suite.
  • Desktop and Packaging.
  • Patches and service pack updates and Work with Novell Client and Novell GroupWise.
  • IBM Desktop and Laptop support Microsoft Application software Installation and Troubleshoot and patches updated .
  • Deployment ERP software package manually and remotely.
  • Using Different Anti-Virus Software’s.
  • Novell/Windows Environment Prism Packages, MOSS, FAS etc, deferent’s application.
  • Ticket handling and client service skills as part of a team supporting 600 users. A big
  • Corporate house troubleshooting and trouble-ticket systems, Helpdesk phone support.

Confidential, Falls Church, VA.

Desktop Support

Responsibilities:

  • Support (Windows and NetWare) and backup/restore/installations using Lotus Notes Suite, Norton Ghost Cast and up gradation deferments application software. MS Office 2000, 2003 and deferent’s Antivirus software using Hands-on Networks connections, Cisco, Nortel and deferent network product. Wiring, cabling, and network management.
  • Server NT, Windows 2000 and Novell.
  • Resolved network problem in a timely.
  • Setup and network configuration, PCs and Printer(HP) for new/existing users
  • Support troubleshoot, repair and maintenance at client place.

Confidential, Bethesda, MD

PC Technician

Responsibilities:

  • Installation and laptop imaging (Symantec Ghost) migration Dell GX270 to GX620
  • Verify GX 270 use physical service tag.
  • Setup, Configuration and Hardware test.

Confidential, New York City, NY

Technical Support Rep

Responsibilities:

  • Authorized service center HP & Compaq Desktop, Laptop Blackberry and Printers
  • Troubleshoot and maintenance Desktop & Laptop Microsoft Operating systems environment.
  • Maintenance Security camera, software backup and supporting customer phone call for
  • Different location users
  • Windows XP and NT 40 users’ workstation and network, Scanner and printer support.
  • Desktop and Network support client place and by phone.
  • Schedule monthly preventive maintenance PC’s, Peripherals and Network.

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