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Systems Management Specialist Resume

Dubuque, IA


  • IT professional skilled in network server maintenance, troubleshooting & problem solving, planning & implementing proactive business impact preventions, hardware/software installation & updates, and desktop/laptop end user support.
  • Outstanding critical thinking and problem solving skills, excellent written and verbal communication skills in intermediate team collaboration & customer support
  • Root Cause Analysis, develop plan and projects, implementation steps, and status reports
  • Change Management/ticketing tool (Service Now, Remedy, Impact, Maximo, etc.)
  • MIS support in Windows XP/7 OS environment, various customer server infrastructure (UNIX, Linux, and Win 03/08/12), Confidential ITM5/6 network & application monitoring via Network reporting tool (TEPs, Net Cool, SAMT, HP OV etc.) and command line
  • User access security access/permission management in MS AD, AS 400, Net Cool, TEPs
  • MS Office 2010, Project Management, Web Design HTML, DB SQL and Shell scripting
  • Technical & analytical Account lead, FAQ documentation, account knowledge transfer, presentation and mentoring others
  • Able to initiate development, do, motivate, and supervise others
  • Regulatory compliance and data access confidentiality (HIPPA, PHI, ITAR, etc.)
  • A fast learner, dedicated to team and customer success, team player


Confidential, Dubuque, IA

Systems Management Specialist


  • Account focal, technical and analytical, responsible for account servers health, with emphasis of Change/Project management, server stability and functional enhancement
  • UNIX, Linux, and Windows OS servers monitoring configuration per customer needs
  • Quickly and effectively problem solving, documenting root cause analysis & solutions
  • Change Management/ticketing tools (Service Now, Remedy, Impact, Maximo, etc.)
  • Systems monitoring tools (Net Cool, HP OV, TEP, etc.)
  • Monitoring agent installation and update for Win/Unix and network configuration
  • GUI access tool applications & command line (shell scripts) in support, some C++
  • Assisting other technical support teams, collaborating improvement solutions, problem resolving and prevention, weekly reports/annual audits, customer project meetings
  • Document development and update, project process’, file security updates
  • Several performance s for account support and dedication

Confidential, IA

MIS/Support Specialist


  • Face to face customer support ( Windows XP/7 OS) for internal user, network management
  • Software and hardware installation/update, printers, game devices install and configuration & electronics maintenance
  • Network configuration (wired/wireless), MS AD and security access management, AS400, monitoring tools, NEC phone system, A/V system, room set - up, cabling

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