Systems Management Specialist Resume Dubuque, IA - Hire IT People

PROFILE:

IT professional skilled in network server maintenance, troubleshooting & problem solving, planning & implementing proactive business impact preventions, hardware/software installation & updates, and desktop/laptop end user support.
Outstanding critical thinking and problem solving skills, excellent written and verbal communication skills in intermediate team collaboration & customer support
Root Cause Analysis, develop plan and projects, implementation steps, and status reports
Change Management/ticketing tool (Service Now, Remedy, Impact, Maximo, etc.)
MIS support in Windows XP/7 OS environment, various customer server infrastructure (UNIX, Linux, and Win 03/08/12), Confidential ITM5/6 network & application monitoring via Network reporting tool (TEPs, Net Cool, SAMT, HP OV etc.) and command line
User access security access/permission management in MS AD, AS 400, Net Cool, TEPs
MS Office 2010, Project Management, Web Design HTML, DB SQL and Shell scripting
Technical & analytical Account lead, FAQ documentation, account knowledge transfer, presentation and mentoring others
Able to initiate development, do, motivate, and supervise others
Regulatory compliance and data access confidentiality (HIPPA, PHI, ITAR, etc.)
A fast learner, dedicated to team and customer success, team player

EMPLOYMENT:

Confidential, Dubuque, IA

Systems Management Specialist

Responsibilities:

Account focal, technical and analytical, responsible for account servers health, with emphasis of Change/Project management, server stability and functional enhancement
UNIX, Linux, and Windows OS servers monitoring configuration per customer needs
Quickly and effectively problem solving, documenting root cause analysis & solutions
Change Management/ticketing tools (Service Now, Remedy, Impact, Maximo, etc.)
Systems monitoring tools (Net Cool, HP OV, TEP, etc.)
Monitoring agent installation and update for Win/Unix and network configuration
GUI access tool applications & command line (shell scripts) in support, some C++
Assisting other technical support teams, collaborating improvement solutions, problem resolving and prevention, weekly reports/annual audits, customer project meetings
Document development and update, project process’, file security updates
Several performance s for account support and dedication

Confidential, IA

MIS/Support Specialist

Responsibilities:

Face to face customer support ( Windows XP/7 OS) for internal user, network management
Software and hardware installation/update, printers, game devices install and configuration & electronics maintenance
Network configuration (wired/wireless), MS AD and security access management, AS400, monitoring tools, NEC phone system, A/V system, room set - up, cabling