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It Computer Systems Support Technician Resume

San Marcos, CA

SUMMARY:

2 years of IT experience with 2 successful internships

TECHNICAL SKILLS:

SKILL: Security and policy configuration and analysis, configuration management imaging, network security analysis, strong networking and hardware troubleshooting, strong data interpretation and analysis, virtualization technologies, strong troubleshooting and customer service, Tableau expertise, microsoft access, crystal reporting, SSRS, SSIS, knowledge of EMR, excellent communication skills, microsoft excel, ERP Expertise, Mulesoft

Languages: HTML5, CSS3, JavaScript web skills, Selenium WebDriver, TestNG, Selenium with Protractor, SQL, T - SQL, C#

WORK HISTORY:

Confidential, San Marcos, CA

IT Computer Systems Support Technician

Responsibilities:

  • Promoted to Senior Help Desk after 1 month of employment to provide level 2 & 3 support
  • Maintained and troubleshot 1500 computers across 150 classrooms on campus
  • Increased number of resolved job tickets by 40% over previous year
  • Performed hands-on fixes remotely or in person, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Performed preventative maintenance, including checking and cleaning of servers, end user devices, and other IT equipment
  • Tested fixes to ensure problem has been adequately resolved and oversee the daily performance of computer systems

Confidential, San Diego, CA

Information Systems Intern

Responsibilities:

  • Programmed and scripted new system functions using company development tools and SQL
  • Experience with Management Studio, and Aras development platform
  • Executed and validated programs using predefined business cases against a QA test environment
  • Created 3D models for use in reporting and wrote documentation in support of system code, design and testing
  • Provided maintenance and development of bug fixes and patch sets for existing web applications
  • Diagnosed, troubleshot, and applied solutions to UNIX and Windows
  • Followed company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  • Made recommendations and developed technical design for new application features while identifying and correcting performance issues

Confidential, San Diego, CA

Quality Assurance Intern

Responsibilities:

  • Followed test plans, scenarios, scripts, and design procedures
  • Tested system modifications to prepare for implementation
  • Ran testing programs that addressed areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
  • Documented software defects using a bug tracking system and reported defects
  • Identified any potential quality issues per defined process and escalated potential quality issues immediately to management
  • Ensured that validated deliverables met functional and design specifications and requirements

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