DESKTOP SUPPORT TECH Resume

SUMMARY: includes studies in computer networking, servers, database programming and administration, Windows operating system, troubleshooting and maintaining PCs. Highly analytical and detail oriented worker, adept at solving problems individually and consulting with others as needed. Proficient at configuring systems and procedures to improve task performance and efficiency. Quality is priority.

TECHNICAL SKILLS:

On thejob Skills: Systems administration, desktop support - answering phone calls, emails, and walk-ins to resolve user technical issues, Windows migration and installation, desktop imaging, data backup and restore, archiving, Office 2010 and Office 2016, Outlook, Windows XP, Windows 7, Windows 8.1, and Windows 10 operating systems, PC and laptop hardware troubleshooting, network connectivity, EDI Electronic Data Interchange, B2B and A2A communications administration, Unix command-line navigation, MessageWay file transfer, IBM Sterling File Gateway, Data Exchange Migration, AutoCAD, Civil 3D, PGP, FTP, SFTP, QA testing, Citrix, Winterm thin clients, Crystal Reports, Dynamic Connect, Microsoft Office 365, AVG antivirus, Skype for Business/Lync, BASYS, ClaimScape, ClaimsBridge.

PROFESSIONAL EXPERIENCE:

Confidential

DESKTOP SUPPORT TECH

Responsibilities:

Answering phone calls, emails, and walk-ins to resolve user technical issues.
Technical support for the Confidential office and offsite users, which is comprised of about 50 employees.
Includes support of all on-sight technology, including PC’s, telephones, mobile devices, printers, scanners, etc. Citrix, Winterm thin clients, EDI Electronic Data Interchange, Crystal Reports, Dynamic Connect, Outlook, Microsoft Office 365, AVG antivirus, Skype for Business/Lync. Windows 7, Windows 8.1, and Windows 10. Editing of claims and providers in BASYS, ClaimScape, and ClaimsBridge. Generation of payment reports.

Confidential, PA

DESKTOP SUPPORT TECH

Responsibilities:

Upgrade computers to Windows 7 in numerous branch offices of Confidential & Confidential.
Floor walking to ensure and train usage of new computer systems with users.
Travel to each site, confer with bank management to assess layout, coordinate with security to ensure safety, maintain contact with Confidential ’s service desk for error resolution, set up desktop computers and associated peripherals, perform system backup and restore, image each computer, run QA routine to ensure properly working systems, document work done, provide user support onsite to resolve issues arising from newly installed software and hardware.

Confidential, Hershey, PA

SYSTEMS ADMINISTRATOR

Responsibilities:

Communications setup: Business to Business (B2B) and Application to Application (A2A) administration using MessageWay software.
Setup file transfers (AS2/FTP/SFTP). Loading of AS2 s. Unix command-line navigation.
Unit testing of configurations. Resolve password issues, userID time-outs.
Use of administrative tools to correct and resolve issues. Internal Interface Broker administration, interface configuration.

Confidential, Hershey, PA

WINDOWS 7 MIGRATION TECH

Responsibilities:

Implemented the migration from Windows XP to Windows 7 for various locations of the Confidential .
Imaged the operating system and applications, backed up and restored user data, adjusted user profile settings, and setup required network connections and additional software according to specific needs of the user.

Confidential, PA

SYSTEMS ADMINISTRATOR

Responsibilities:

Integrated Confidential clients into an upgrade of connection services where security was enhanced through encryption of ingoing and outgoing data and implementing SFTP in place of FTP. Skills: IBM Sterling File Gateway, PGP, SFTP, QA testing, MS Office, Lotus Notes.

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