TECHNICAL SKILLS:

Related software: Windows OS 32 & 64 bit NT/98/95/2000/xp/vista/ windows 7, Windows Server 2000/ 2003. Help Desk software Advent Net, Lotus Notes, Norton ghost, Norton Endpoint Protection, various Data Backup and recovery programs, Various password reset programs, Microsoft office 2003/2007/2010 including Visio.

PROFESSIONAL EXPERIENCE;

Confidential

Responsibilities:

• Update a GPS
• Drive the all streets in a tile
• Follow the Navigator’s instructions
• Drive for 12 hours a day
• Drive safe and followed all driving speeds
• Check maps and routes to take for the day
• Navigate the maps and update the streets
• Add streets and dead ends
• Give directions to the driver
• Checked the vehicle and cameras
• Cleaned vehicle and cameras
• Worked with Apple, Ipad and Iphone.

Confidential, Selinsgrove, PA

Dish Washer

Responsibilities:

• Wash dishes, clean sink area and clean kitchen area.

Confidential, Bloomsburg, PA

Customer Service Rep.

Responsibilities:

• Supported Medicare and Medicaid for the state of IL for Blue Cross Community
• Handled 50+ calls with great smile.
• Provided claims reports to the provider.
• Found doctors, dentist and other medical providers for the members.
• I followed the HIPPA Guidelines when handling PHI.
• Walked the provider thru a prior authorization for surgeries, medication, and durable medical equipment.
• Talked to members, providers, and pharmacies to verify member eligibility and services.

Confidential, Jacksonville, Fl

Apple Advisor

Responsibilities:

• Call center environment
• Phone support for all Apple mobile devices.
• Handle 40+ calls per day.
• Used P.A.I.R. to solve any issue with the products. (Probe, Analyze, Isolate, Resolve)
• Sold Apple Warranties. (AC, APP)
• Trained new employees on Apple Systems

Confidential, Jacksonville, Fl

Cable Installation Technician

Responsibilities:

• Install, service, and repair electronic equipment or instruments such as televisions, radios, and videocassette recorders.
• Confer with customers to determine the nature of problems or to explain repairs.
• Tune or adjust equipment and instruments to obtain optimum visual or auditory reception, according to specifications, manuals, and drawings.
• Make service calls to repair units in customers' homes, or return units to shops for major repairs.
• Calibrate and test equipment, and locate circuit and component faults, using hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes.
• Exceeding daily production and quality goals

Confidential

Owner/ Pc Repair

Responsibilities:

• Repaired printers, servers, workstations, home Confidential, and laptops back to working order.
• Setup home wireless and blue tooth networks.
• Tracked down and purchase different and hard to find parts.
• Minor web design, video editing, and photo publishing.
• Provide an excellent customer service via phone and in person.
• Designed and installed network and security for home use.

Confidential

Help Desk

Responsibilities:

• Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
• Customer Service over phone handled 40+ technical/mission - critical calls daily and consistently met high service standards.
• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
• Software application installation.
• Password recovery or replacement.
• Troubleshoot software and hardware issues.
• Printer installation, IP changes, and replacement.
• Help Make It easier for Wachovia employees to adjust to Confidential s systems and software.
• Help users with Windows XP and Server 2003 issues.
• Help Laptop user adjust to the new OS they received such as Windows Vista, Windows 7, and legacy OS (XP-95).

Confidential, Jacksonville, Fl

Network Administrator/ Pc Repair

Responsibilities:

• Handled technical troubleshooting within a small business environment, including system crashes, slow - downs and data recoveries.
• Performed shipping/receiving, sales, and provide friendly face to face customer service Setup Emails for new Users.
• Setup Office 2007 and Windows 7 on all office Confidential .
• Setup all phone and network jacks.
• Created Invoices.
• Performed hardware repair on broken PC, Modems, APC, and servers to working order in a timely. manner (or scrap them for parts if needed) and prepare them to sell.
• Formatted and installed all software on incoming computer.
• Sold refurbished Confidential to walk-in customers.
• Troubleshoot computer and printer issues.
• Designed and installed network for security cams, phones, and Lan/wifi.

Confidential, Jacksonville, Fl

Network/Pc Tech, Installer

Responsibilities:

• Setup base load on new Confidential using network install.
• Setup of over 650 Confidential, including all network connection.
• Back up data for refresh.
• Asset tagged and inventoried all new Confidential .
• Performed the shipping/receiving of all old and new Confidential .
• Performed costumer service on new computer use.

Confidential, Jacksonville, FL

Network Services Intern/Helpdesk

Responsibilities:

• Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
• Helped assemble ISO Standard doc.
• Assisted service desk with various support issues.
• Serviced tickets
• Built, configured and managed the Test Network.
• Helped install and maintain Cisco phone upgrade.
• Setup base load software and proprietary software on new Confidential .
• Setup and worked with Office 2003/2007 including Visio and Share Point
• Setup Exchange 2003 and email accounts.
• Repaired printers, servers, and workstations back to working order.
• Work mainly with Confidential Power Edge Servers but also on SQL Servers.
• Troubleshoot computer and printer issues and proprietary software.
• Traced and labeled patch cables to server, VoIP, Cisco routers, and Confidential switches.
• Ordered new Confidential parts and Confidential and received support from Confidential
• Develop and managed the asset inventory including the server room.
• Indirect costumer service.