Administrative Analyst Resume
San Francisco, CA
SUMMARY:
A self - motivated System Engineer/Tester professional with 20 years’ experience in the Information Technology environment. Extensive knowledge in system development life cycle, quality assurance and application development.
SKILL HIGHLIGHTS:
- Agile & Waterfall Methodology
- Quality Control
- Application Design & Programming
- Regulatory Compliance
- Technical Function Specification
- Team Building
- Process Improvement
- Troubleshooting
- Project Management
- Problem Resolution
SOFTWARE SKILLS:
Working knowledge of: TSO/ISPF, Changeman, Endeavor, Tivoli, HP Quality Center, Remedy, Maximo, JIRA, File Manager, Abend-Aid, Xpeditor, PODS/CA7 scheduler, and file transmission protocol (NDM/FTP).
Experience with: Cobol II, CICS (online and batch), VSAM, MQ, JCL, Easytrieve, DB2, Spufi, BMC, SQL, Microsoft Office (Word, Excel, Power Point, Access, Project and Visio), QuickBooks.
EXPERIENCE:
Administrative Analyst
Confidential, San Francisco, CA
Responsibilities:
- Provided technical support to an independent janitorial service provider in the greater Bay Area.
- IT support responsible for establishing user network access.
- Customer invoicing and accounts receivables using QuickBooks.
- Developed automated system using MS Access and SQL used for recording and receiving customer service requests along with janitorial assignment and tasking.
- Various administrative duties including financial audit and payroll.
Lead System Engineer
Confidential, Concord, CA
Responsibilities:
- Lead engineer supporting the Confidential Payment Manager System.
- Visa credit card linked to origination mortgage line of credit product which runs on a Tomcat server using a Linux Operating System, Windows 2012 server for user logon authentication security and DB2 mainframe batch/online back end processing.
- Responsible for the system architecture, design, development, research analysist, debug, end to end testing and implementation.
- Manage project effort activities consisting of resource forecasting, documenting high level design, low level technical specification, d Confidential conditioning, participate in all testing phases (Unit, System Integrated, User Acceptance), execute batch transaction processing, implementation and .
- Generate test cases, build test script, log test result and track defects using HP Quality Center utility.
- Work closely with Change Management (CAB) to ensure all Confidential projects release are approved and scheduled.
- Document project enhancements, install and back out scripts for team review.
- Create project production and emergency RFC tickets, Endeavor packages for code migration and capture user acceptance / application management sign-off for each project.
- Maintain Confidential project documents on the team share point.
- Facilitate meetings with project team ensure that issues and risks are identified for each phase of the project.
- Provide onshore and offshore production support team knowledge transfer of new system enhancement.
- Maintain system procedures, End user guide and compliance audit scoping documents.
- Work closely with internal and external system interfaces and vendors.
System Analyst
Confidential, Concord, CA
Responsibilities:
- Responsible for completing system coding, testing and deployment for various system enhancement and mandate related initiatives.
- Create and maintain various ad-hoc business partner and management reports.
- Establish internal/external NDM/FTP file transmission including setup of security access.
- Manage application batch job scheduling for both test and production environments.