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Apple Ios Technical Advisor Resume

Annapolis, MD


IT professional seeking Help Desk Tier I/II role. Demonstrated success troubleshooting and resolving problems and issues in high pressure environments. Demonstrated excellent customer service and dedication to exceeding client expectations.


  • Microsoft Office 365
  • Hardware / Software Troubleshooting
  • Customer Service
  • Technical Support
  • Printer Setup / Support
  • Windows 7, Vista, XP, 2000
  • Networking PCs
  • Authentication and User Security
  • Preventive Maintenance
  • Securing Networks
  • Network Troubleshooting
  • Mobile Devices
  • Operating System Installation and Upgrades
  • Motherboards and CPUs
  • Display and Printer Troubleshooting
  • Memory and Physical Storage
  • Connections and Peripherals
  • Media Devices
  • Servers, Routers, and Switches


Confidential, Annapolis, MD

Apple iOS Technical Advisor


  • Provided technical support for Apple iOS products
  • Utilized P.A.I.R troubleshooting method (Probing questions, Analyze the information, Isolate root cause, Resolve the customers issue)
  • Accurately logged all customer interactions in the apple contact management system
  • Read and applied daily product notes and apple bulletins
  • Educated customers on support options

Confidential, Clinton, MD

Office Assistant


  • Answered phones
  • Contacted customers with information about their vehicle
  • Filed, faxed and copied an assortment of paperwork
  • Performed data entry into computer software system
  • Greeted and assisted customers

Confidential, Capitol Heights, MD



  • Trained new hires
  • Product merchandising within large volume stores
  • Stocked shelves
  • Rotated shelved product,
  • Set up displays,
  • Organized product storage room
  • Moved product from storage to the sales floor
  • Utilized promotional material (signs, banners) in accounts
  • Kept back room stock in neat and orderly condition
  • Communicated sales results to store and Confidential management
  • Had to build customer relationships at store level.

Confidential, A lexandria, VA



  • Greeted and assisted customers
  • Completed the sales of customer items
  • Completed opening and closing inventory of register
  • Opened all registers before store opening
  • Answered telephone

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