Apple iOS Technical Advisor Resume Annapolis, MD - Hire IT People

SUMMARY:

IT professional seeking Help Desk Tier I/II role. Demonstrated success troubleshooting and resolving problems and issues in high pressure environments. Demonstrated excellent customer service and dedication to exceeding client expectations.

SKILL:

Microsoft Office 365
Hardware / Software Troubleshooting
Customer Service
Technical Support
Printer Setup / Support
Windows 7, Vista, XP, 2000
Networking PCs
Authentication and User Security
Preventive Maintenance
Securing Networks
Network Troubleshooting
Mobile Devices
Operating System Installation and Upgrades
Motherboards and CPUs
Display and Printer Troubleshooting
Memory and Physical Storage
Connections and Peripherals
Media Devices
Servers, Routers, and Switches

EXPERIENCE:

Confidential, Annapolis, MD

Apple iOS Technical Advisor

Responsibilities:

Provided technical support for Apple iOS products
Utilized P.A.I.R troubleshooting method (Probing questions, Analyze the information, Isolate root cause, Resolve the customers issue)
Accurately logged all customer interactions in the apple contact management system
Read and applied daily product notes and apple bulletins
Educated customers on support options

Confidential, Clinton, MD

Office Assistant

Responsibilities:

Answered phones
Contacted customers with information about their vehicle
Filed, faxed and copied an assortment of paperwork
Performed data entry into computer software system
Greeted and assisted customers

Confidential, Capitol Heights, MD

Merchandiser

Responsibilities:

Trained new hires
Product merchandising within large volume stores
Stocked shelves
Rotated shelved product,
Set up displays,
Organized product storage room
Moved product from storage to the sales floor
Utilized promotional material (signs, banners) in accounts
Kept back room stock in neat and orderly condition
Communicated sales results to store and Confidential management
Had to build customer relationships at store level.

Confidential, A lexandria, VA

Cashier

Responsibilities:

Greeted and assisted customers
Completed the sales of customer items
Completed opening and closing inventory of register
Opened all registers before store opening
Answered telephone

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Apple Ios Technical Advisor Resume

Annapolis, MD

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