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Customer Service Technical Specialist Resume

PROFILE:

Detail oriented computer information system professional with over 15 years’ experience currently seeking a position in the information technology industry.

COMPUTER SKILLS:

  • VMware
  • Remedy Ticketing System
  • Citrix Systems use for business to business
  • Microsoft Active Directory
  • Repair/Maintenance of PC hardware including network administration
  • Network Hardware installation and initial set up
  • Eltron and Zebra ID card Printer Maintenance and Repair
  • Remote Desktop VNC/Juniper
  • Visual Basic Programming

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Technical Specialist

Responsibilities:

  • Maneuvers through internal and external applications relation to Web Banking (I.E. CSW/CIS, Relationship Manager and RSA Tool.
  • Identifies the compatibility of operations systems and browsers for adequate use of the web banking products.
  • Answer all related banking and operation questions.
  • Research and correct operation and procedural problems
  • Excel in achieving and maintaining quality monitoring and efficiency goals.

Confidential

Technical Support Professional

Responsibilities:

  • I was a technical support professional that has the following responsibilities:
  • Used troubleshooting techniques and tools to identify technical defects/issues with Confidential Laptops, Desktop PC’s, and mobile devices such as IOS, Android, and WIN8 Devices.
  • Provided direct support for All Office 365 platform programs including Internet Explorer 11, Google Chrome web browser, and Firefox.
  • Provided direct support for various other applications such as SAP, Business Objects, Lync, SharePoint Software, VM Ware, Symantec PKI s, and various other software programs.
  • Assigned incidents in line with documented guidelines and procedures to numerous Confidential Departments.
  • Also, updating our knowledge base articles with current and emerging information so that our technical support staff is up - to-date with current changes in equipment and software.
  • Assist customers (by phone and email) with the operation of Confidential Toughbook Laptops for consumer, industrial, and sometimes military applications.
  • Assist customers with Professional Video equipment for high end television productions such as professional video camcorders, television switchers, CCTV cameras, and professional monitors.

Confidential

Marketing Manager/Litigation Support Specialist

Responsibilities:

  • I was a Marketing Manager/Litigation Support Specialist for Confidential Service and responsible and knowledgeable of every part of our day to day business:
  • Digital summation, scanning, design.
  • Large format printing and mounting.
  • Development of company’s electronic marketing strategy including producing an electronic newsletter and implementing and developing email marketing strategies for all litigation-focused groups.
  • Maintain contact/customer database growth.

Confidential

Senior Lead Technician

Responsibilities:

  • I was responsible for the roll out and planning of both the PA and Confidential projects.
  • Installed/Configured Desktop PCs and Peripherals utilized at Confidential.
  • Tested networked PCs for software compatibility issues with the state’s network infrastructure and configured network devices.
  • Installed any specific extra accommodations such as extra switches and routing devices for each site.
  • Worked closely with programmers, network engineers, and developers to properly install the hardware and software efficiently.
  • After installation I was responsible for next day of the staff on the newly installed equipment.

Confidential

Technical Support Technician

Responsibilities:

  • Provided troubleshooting of mechanical, hardware, software, and system failures using established procedures to determine the most cost effective repair/resolution to minimize customers’ downtime.

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