Customer Service Technical Specialist Resume

PROFILE:

Detail oriented computer information system professional with over 15 years’ experience currently seeking a position in the information technology industry.

COMPUTER SKILLS:

VMware
Remedy Ticketing System
Citrix Systems use for business to business
Microsoft Active Directory
Repair/Maintenance of PC hardware including network administration
Network Hardware installation and initial set up
Eltron and Zebra ID card Printer Maintenance and Repair
Remote Desktop VNC/Juniper
Visual Basic Programming

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Technical Specialist

Responsibilities:

Maneuvers through internal and external applications relation to Web Banking (I.E. CSW/CIS, Relationship Manager and RSA Tool.
Identifies the compatibility of operations systems and browsers for adequate use of the web banking products.
Answer all related banking and operation questions.
Research and correct operation and procedural problems
Excel in achieving and maintaining quality monitoring and efficiency goals.

Confidential

Technical Support Professional

Responsibilities:

I was a technical support professional that has the following responsibilities:
Used troubleshooting techniques and tools to identify technical defects/issues with Confidential Laptops, Desktop PC’s, and mobile devices such as IOS, Android, and WIN8 Devices.
Provided direct support for All Office 365 platform programs including Internet Explorer 11, Google Chrome web browser, and Firefox.
Provided direct support for various other applications such as SAP, Business Objects, Lync, SharePoint Software, VM Ware, Symantec PKI s, and various other software programs.
Assigned incidents in line with documented guidelines and procedures to numerous Confidential Departments.
Also, updating our knowledge base articles with current and emerging information so that our technical support staff is up - to-date with current changes in equipment and software.
Assist customers (by phone and email) with the operation of Confidential Toughbook Laptops for consumer, industrial, and sometimes military applications.
Assist customers with Professional Video equipment for high end television productions such as professional video camcorders, television switchers, CCTV cameras, and professional monitors.

Confidential

Marketing Manager/Litigation Support Specialist

Responsibilities:

I was a Marketing Manager/Litigation Support Specialist for Confidential Service and responsible and knowledgeable of every part of our day to day business:
Digital summation, scanning, design.
Large format printing and mounting.
Development of company’s electronic marketing strategy including producing an electronic newsletter and implementing and developing email marketing strategies for all litigation-focused groups.
Maintain contact/customer database growth.

Confidential

Senior Lead Technician

Responsibilities:

I was responsible for the roll out and planning of both the PA and Confidential projects.
Installed/Configured Desktop PCs and Peripherals utilized at Confidential.
Tested networked PCs for software compatibility issues with the state’s network infrastructure and configured network devices.
Installed any specific extra accommodations such as extra switches and routing devices for each site.
Worked closely with programmers, network engineers, and developers to properly install the hardware and software efficiently.
After installation I was responsible for next day of the staff on the newly installed equipment.

Confidential

Technical Support Technician

Responsibilities:

Provided troubleshooting of mechanical, hardware, software, and system failures using established procedures to determine the most cost effective repair/resolution to minimize customers’ downtime.

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