PROFILE:

Detail oriented computer information system professional with over 15 years’ experience currently seeking a position in the information technology industry.

COMPUTER SKILLS:

• VMware
• Remedy Ticketing System
• Citrix Systems use for business to business
• Microsoft Active Directory
• Repair/Maintenance of PC hardware including network administration
• Network Hardware installation and initial set up
• Eltron and Zebra ID card Printer Maintenance and Repair
• Remote Desktop VNC/Juniper
• Visual Basic Programming

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Technical Specialist

Responsibilities:

• Maneuvers through internal and external applications relation to Web Banking (I.E. CSW/CIS, Relationship Manager and RSA Tool.
• Identifies the compatibility of operations systems and browsers for adequate use of the web banking products.
• Answer all related banking and operation questions.
• Research and correct operation and procedural problems
• Excel in achieving and maintaining quality monitoring and efficiency goals.

Confidential

Technical Support Professional

Responsibilities:

• I was a technical support professional that has the following responsibilities:
• Used troubleshooting techniques and tools to identify technical defects/issues with Confidential Laptops, Desktop PC’s, and mobile devices such as IOS, Android, and WIN8 Devices.
• Provided direct support for All Office 365 platform programs including Internet Explorer 11, Google Chrome web browser, and Firefox.
• Provided direct support for various other applications such as SAP, Business Objects, Lync, SharePoint Software, VM Ware, Symantec PKI s, and various other software programs.
• Assigned incidents in line with documented guidelines and procedures to numerous Confidential Departments.
• Also, updating our knowledge base articles with current and emerging information so that our technical support staff is up - to-date with current changes in equipment and software.
• Assist customers (by phone and email) with the operation of Confidential Toughbook Laptops for consumer, industrial, and sometimes military applications.
• Assist customers with Professional Video equipment for high end television productions such as professional video camcorders, television switchers, CCTV cameras, and professional monitors.

Confidential

Marketing Manager/Litigation Support Specialist

Responsibilities:

• I was a Marketing Manager/Litigation Support Specialist for Confidential Service and responsible and knowledgeable of every part of our day to day business:
• Digital summation, scanning, design.
• Large format printing and mounting.
• Development of company’s electronic marketing strategy including producing an electronic newsletter and implementing and developing email marketing strategies for all litigation-focused groups.
• Maintain contact/customer database growth.

Confidential

Senior Lead Technician

Responsibilities:

• I was responsible for the roll out and planning of both the PA and Confidential projects.
• Installed/Configured Desktop PCs and Peripherals utilized at Confidential.
• Tested networked PCs for software compatibility issues with the state’s network infrastructure and configured network devices.
• Installed any specific extra accommodations such as extra switches and routing devices for each site.
• Worked closely with programmers, network engineers, and developers to properly install the hardware and software efficiently.
• After installation I was responsible for next day of the staff on the newly installed equipment.

Confidential

Technical Support Technician

Responsibilities:

• Provided troubleshooting of mechanical, hardware, software, and system failures using established procedures to determine the most cost effective repair/resolution to minimize customers’ downtime.