PC/Network Support Specialist Resume Hunt Valley, MD - Hire IT People

RELATED EXPERIENCE:

PC/Network Support Specialist

Confidential, Hunt Valley, MD

Responsibilities:

Provided technical assistance and training to customers.
Responded to customer requests for assistance by phone and in person.
Installed, configured and supported workstation and network hardware and software.
Diagnosed hardware, software, and operational problems and took remedial actions or recommended procedural changes.
Installed and configured a wide variety of computer peripherals.
Captured and deployed workstation images that included operating systems, productivity applications and development tools.
Assisted with technology strategies and solutions.
Accurately logged and distributed all support requests. Acknowledged, troubleshoot and resolved all assigned tickets; escalate and follow through as prescribed.
Recommended, scheduled and performed PC hardware upgrades when required, subject to approvals.
Supported development and implementation of new projects and installations.

Desktop Analyst

Confidential, Baltimore, MD

Responsibilities:

Assist with all aspects of end user computing equipment.
Implementation projects with tasks including software packaging and deployment for over 25 machines.
Creation and modification of base - build image using Symantec Ghost.
PC troubleshooting, support and resolution using Remedy and Heat ticketing system.
Collaboration on Windows7 base-build for Monumental Life Insurance field offices.
Documentation of software installation procedures.
Daily interaction with desktop technicians, programmers, and end users.

Desktop Field Technician

Confidential, MD

Responsibilities:

Decommission of desktop computers, printers, server, router and switch, and inventory.
Installation and configuration of new Lexmark Printer and Dell 755 and troubleshooting after installation in new branches.
Server swap (Dell PowerEdge 2900) as lead technician and desktop configuration.
PC imaging, Software support after installation of all the hardware.
Laptop refresh and profile migrations.

Desktop Support Technician

Confidential, Hunt Valley, MD

Responsibilities:

Re-image and reinstall desktop computers and laptops.
Setup equipment for employee use, including operating system and appropriate software and configuration.
Restore and verify data (onsite and remotely) and ensure proper operation (calendars, archives, database).
Look for any irregularities on desktop.
Installation of applications with Marimba, script (vbs, C program, batch) or using traditional methods.
Dispatch technicians for installation.
Hard drive encryption, wipe or destruction.
Tracking of asset and PCs for database implementation.

Desktop Support Technician

Confidential, Baltimore, MD

Responsibilities:

Installation (set up and driver installation), troubleshooting of HP and Dell printers (HP LaserJet 4 Series, Dell Laser Printer, Datamax E-series Label printers, Printek Matrix printers, HP Jet Direct).
Troubleshooting of network issues (wireless and wired network), configuration and settings on desktop side and testing of cable with a toner and a sensor between the wall and the switch.
Hands on and remote support via remote desktop and Citrix software (Meditech, MS Office).
Resolved issues reported to the Help Desk, documentation in the Unicenter tracking ticket system.
Implementation/Reset user and computer accounts in the Active Directory: Windows 2003.
Set user security parameters for individual PCs and network drives.
Virus removal/clean-up: MS DOS batch, registry clean-up, and McAfee fix.
Updating and maintaining the asset management database included in Unicenter tracking system.
Escort of third-party technician.

Desktop Support Technician

Confidential

Responsibilities:

Migration of Windows 1998 to Windows XP for sales staff laptops.
Implementation of a new IBM server as access point for the laptops (Network configuration, routing, DNS, DHCP, share drive).
Performed various maintenance functions on laptops.
Performed various diagnostic tests (company client-server based software)

Desktop Support Technician

Confidential

Responsibilities:

Installed IBM server with Windows 2000 server software.
Migrated old NT server data into new 2000 server using a batch script.
Installed MS Exchange Mail server. Re-synchronized MS Outlook and MS Exchange mail server.
Configured print server and network printers using DHCP protocol.
Performed various diagnostic tests on laptops and desktop computers: including network connections, network printing capabilities, access to email and internet/intranet solution, access to network drives.