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Pc/network Support Specialist Resume

Hunt Valley, MD

RELATED EXPERIENCE:

PC/Network Support Specialist

Confidential, Hunt Valley, MD

Responsibilities:

  • Provided technical assistance and training to customers.
  • Responded to customer requests for assistance by phone and in person.
  • Installed, configured and supported workstation and network hardware and software.
  • Diagnosed hardware, software, and operational problems and took remedial actions or recommended procedural changes.
  • Installed and configured a wide variety of computer peripherals.
  • Captured and deployed workstation images that included operating systems, productivity applications and development tools.
  • Assisted with technology strategies and solutions.
  • Accurately logged and distributed all support requests. Acknowledged, troubleshoot and resolved all assigned tickets; escalate and follow through as prescribed.
  • Recommended, scheduled and performed PC hardware upgrades when required, subject to approvals.
  • Supported development and implementation of new projects and installations.

Desktop Analyst

Confidential, Baltimore, MD

Responsibilities:

  • Assist with all aspects of end user computing equipment.
  • Implementation projects with tasks including software packaging and deployment for over 25 machines.
  • Creation and modification of base - build image using Symantec Ghost.
  • PC troubleshooting, support and resolution using Remedy and Heat ticketing system.
  • Collaboration on Windows7 base-build for Monumental Life Insurance field offices.
  • Documentation of software installation procedures.
  • Daily interaction with desktop technicians, programmers, and end users.

Desktop Field Technician

Confidential, MD

Responsibilities:

  • Decommission of desktop computers, printers, server, router and switch, and inventory.
  • Installation and configuration of new Lexmark Printer and Dell 755 and troubleshooting after installation in new branches.
  • Server swap (Dell PowerEdge 2900) as lead technician and desktop configuration.
  • PC imaging, Software support after installation of all the hardware.
  • Laptop refresh and profile migrations.

Desktop Support Technician

Confidential, Hunt Valley, MD

Responsibilities:

  • Re-image and reinstall desktop computers and laptops.
  • Setup equipment for employee use, including operating system and appropriate software and configuration.
  • Restore and verify data (onsite and remotely) and ensure proper operation (calendars, archives, database).
  • Look for any irregularities on desktop.
  • Installation of applications with Marimba, script (vbs, C program, batch) or using traditional methods.
  • Dispatch technicians for installation.
  • Hard drive encryption, wipe or destruction.
  • Tracking of asset and PCs for database implementation.

Desktop Support Technician

Confidential, Baltimore, MD

Responsibilities:

  • Installation (set up and driver installation), troubleshooting of HP and Dell printers (HP LaserJet 4 Series, Dell Laser Printer, Datamax E-series Label printers, Printek Matrix printers, HP Jet Direct).
  • Troubleshooting of network issues (wireless and wired network), configuration and settings on desktop side and testing of cable with a toner and a sensor between the wall and the switch.
  • Hands on and remote support via remote desktop and Citrix software (Meditech, MS Office).
  • Resolved issues reported to the Help Desk, documentation in the Unicenter tracking ticket system.
  • Implementation/Reset user and computer accounts in the Active Directory: Windows 2003.
  • Set user security parameters for individual PCs and network drives.
  • Virus removal/clean-up: MS DOS batch, registry clean-up, and McAfee fix.
  • Updating and maintaining the asset management database included in Unicenter tracking system.
  • Escort of third-party technician.

Desktop Support Technician

Confidential

Responsibilities:

  • Migration of Windows 1998 to Windows XP for sales staff laptops.
  • Implementation of a new IBM server as access point for the laptops (Network configuration, routing, DNS, DHCP, share drive).
  • Performed various maintenance functions on laptops.
  • Performed various diagnostic tests (company client-server based software)

Desktop Support Technician

Confidential

Responsibilities:

  • Installed IBM server with Windows 2000 server software.
  • Migrated old NT server data into new 2000 server using a batch script.
  • Installed MS Exchange Mail server. Re-synchronized MS Outlook and MS Exchange mail server.
  • Configured print server and network printers using DHCP protocol.
  • Performed various diagnostic tests on laptops and desktop computers: including network connections, network printing capabilities, access to email and internet/intranet solution, access to network drives.

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