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Patient Services Manager Resume

EXPERIENCE:

Confidential

Patient Services Manager

Responsibilities:

  • Establishes goals and oversees implementation of patient food services and clinical nutrition services needs based upon medical direction, patient population and contract.
  • Hires, leads, direct, coaches, and trains and develops patient services and clinical nutrition services team members.
  • Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
  • Completes all required documentation, reports and logs in a timely, professional and thorough manner.
  • Participates in facility - wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care.

Confidential

Customer Service Supervisor

Responsibilities:

  • Work closely with the Front End Team Leader and Associate Team Leader(s) to ensure smooth operation of the Front End Team.
  • Assist with personnel issues, supervision of Team Members and day - to-day flow of the department.
  • Created the weekly work schedule for 30 Team Members.
  • Provide exemplary service to customers and support the team leadership in maintaining regional standards.
  • Know all functions of the register system and all Confidential cash handling procedures and regulations.
  • PC trouble shooting on all POS systems.
  • Collaborated and revised Customer Service Manager Manual for the Mid-Atlantic Region.

Confidential, Linthicum, MD

Inbound Customer Service Supervisor

Responsibilities:

  • Record keeping, Logistic Management, Data entry and Tax Documents.
  • Provided IT and desktop support on a daily basis.
  • Responsible for Installation and setup of 25 new work stations.
  • Data Base Management
  • Analyzed and solved customer relations.

Confidential, Nottingham, MD

Assistant Store Manager

Responsibilities:

  • Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
  • Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies.
  • Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
  • Assists in enforcing compliance with government regulations, Market Policy, employment law, food safety, Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts.
  • Recruits, hires, trains and works to retain effective team members.
  • Responsible for discipline and terminations of team members.
  • Ordered weekly inventory from several vendors.

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