Patient Services Manager Resume

EXPERIENCE:

Confidential

Patient Services Manager

Responsibilities:

Establishes goals and oversees implementation of patient food services and clinical nutrition services needs based upon medical direction, patient population and contract.
Hires, leads, direct, coaches, and trains and develops patient services and clinical nutrition services team members.
Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
Completes all required documentation, reports and logs in a timely, professional and thorough manner.
Participates in facility - wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care.

Confidential

Customer Service Supervisor

Responsibilities:

Work closely with the Front End Team Leader and Associate Team Leader(s) to ensure smooth operation of the Front End Team.
Assist with personnel issues, supervision of Team Members and day - to-day flow of the department.
Created the weekly work schedule for 30 Team Members.
Provide exemplary service to customers and support the team leadership in maintaining regional standards.
Know all functions of the register system and all Confidential cash handling procedures and regulations.
PC trouble shooting on all POS systems.
Collaborated and revised Customer Service Manager Manual for the Mid-Atlantic Region.

Confidential, Linthicum, MD

Inbound Customer Service Supervisor

Responsibilities:

Confidential, Nottingham, MD

Assistant Store Manager

Responsibilities:

Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies.
Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
Assists in enforcing compliance with government regulations, Market Policy, employment law, food safety, Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts.
Recruits, hires, trains and works to retain effective team members.
Responsible for discipline and terminations of team members.
Ordered weekly inventory from several vendors.