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Desk Side Support / Image Technician Resume

SUMMARY:

To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems. I work well with well with people as my goal is to resolve their issues. I have experience using the Remedy ticket agent for user support along with remote access service within contract time frames. I also have 6 years of hardware/software computer update and repair experience.

SKILLS:

  • Toad for Oracle version 9.0.1
  • XMLSPY 5 Professional Edition
  • Telelogic DOORS version 7.1
  • TextPad 4
  • Merant Tracker
  • TechSmith Snagit
  • WinRunner

EXPERIENCE:

Desk Side Support / Image Technician

Confidential

Responsibilities:

  • Upgrade/repair of HP desktops and laptops from Windows XP to Windows 7 along with the repair and upgrade of pc hardware
  • Upgrade of the Microsoft Office suite from
  • Installed/configured Net Connect and VMWare
  • Network and standalone printer re - connections
  • Outlook configuration
  • Reinstall and configure personal files, primary user logon authentication and individual software applications (per software license and user requests)
  • Managed users and computers via Active Directory

Desk Side Support / Image Technician

Confidential

Responsibilities:

  • Upgrade of Confidential desktops and laptops from Windows XP to Windows 7
  • Upgrade of the Microsoft Office suite from
  • Network and standalone printer re-connections
  • Outlook configuration
  • Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Desk Side Support / Image Technician

Confidential

Responsibilities:

  • Upgrade of Confidential and Confidential tablet and laptop systems from Windows XP to Windows 8
  • Upgrade of the Microsoft Office suite from
  • Network and standalone printer re-connections
  • Lotus Notes configuration
  • Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Video Teleconference / IT Technician

Confidential

Responsibilities:

  • Executive IT support
  • Installation, operation, maintenance, upgrade and repair of video teleconference communication equipment
  • Hardware and software upgrades to telepresence equipment systems designed by Cisco (Tandberg)
  • Am very comfortable working and communicating with vendor technicians
  • Have worked extensively with Confidential users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Confidential divisions

Field Service Technician

Confidential

Responsibilities:

  • Performed preventive maintenance, repair and updates
  • Installed new IVNs on Metro buses with minimal impact on everyday bus activity
  • Repaired/replaced transit control heads and other integrated hardware and software

Test and Evaluation Analyst

Confidential

Responsibilities:

  • Created, and installed updates and upgrades to the student and exchange visitor information system software application
  • Assigned Confidential helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed efficiently
  • Wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application
  • Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Confidential

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