Desk Side Support / Image Technician Resume
SUMMARY:
To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems. I work well with well with people as my goal is to resolve their issues. I have experience using the Remedy ticket agent for user support along with remote access service within contract time frames. I also have 6 years of hardware/software computer update and repair experience.
SKILLS:
- Toad for Oracle version 9.0.1
- XMLSPY 5 Professional Edition
- Telelogic DOORS version 7.1
- TextPad 4
- Merant Tracker
- TechSmith Snagit
- WinRunner
EXPERIENCE:
Desk Side Support / Image Technician
Confidential
Responsibilities:
- Upgrade/repair of HP desktops and laptops from Windows XP to Windows 7 along with the repair and upgrade of pc hardware
- Upgrade of the Microsoft Office suite from
- Installed/configured Net Connect and VMWare
- Network and standalone printer re - connections
- Outlook configuration
- Reinstall and configure personal files, primary user logon authentication and individual software applications (per software license and user requests)
- Managed users and computers via Active Directory
Desk Side Support / Image Technician
Confidential
Responsibilities:
- Upgrade of Confidential desktops and laptops from Windows XP to Windows 7
- Upgrade of the Microsoft Office suite from
- Network and standalone printer re-connections
- Outlook configuration
- Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)
Desk Side Support / Image Technician
Confidential
Responsibilities:
- Upgrade of Confidential and Confidential tablet and laptop systems from Windows XP to Windows 8
- Upgrade of the Microsoft Office suite from
- Network and standalone printer re-connections
- Lotus Notes configuration
- Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)
Video Teleconference / IT Technician
Confidential
Responsibilities:
- Executive IT support
- Installation, operation, maintenance, upgrade and repair of video teleconference communication equipment
- Hardware and software upgrades to telepresence equipment systems designed by Cisco (Tandberg)
- Am very comfortable working and communicating with vendor technicians
- Have worked extensively with Confidential users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Confidential divisions
Field Service Technician
Confidential
Responsibilities:
- Performed preventive maintenance, repair and updates
- Installed new IVNs on Metro buses with minimal impact on everyday bus activity
- Repaired/replaced transit control heads and other integrated hardware and software
Test and Evaluation Analyst
Confidential
Responsibilities:
- Created, and installed updates and upgrades to the student and exchange visitor information system software application
- Assigned Confidential helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed efficiently
- Wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application
- Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Confidential