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Sr. Empowerment Coordinator Resume

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DallaS

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SUMMARY:

A meticulous, highly qualified and dedicated professional, adept at streamlining workflow processes, improving overall productivity, and achieving organizations’ goals and objectives. Energetic and goal - oriented with an impressive performance record and a well-rounded background in optimizing internal support performance. Over six years of coordinating administration, training and development, and customer service experience in non-profit/health care/Information System environments.

CORE COMPETENCIES INCLUDE:

Facilitation/Training | ITIL Knowledge and Group Facilitation | Social Network Methods | Microsoft Office | SharePoint/LMS Experience | Compliance and Audit Readiness | Adobe Creative Suite |Financial Reconciliation | Internal and External Customer Focus | PowerPoint Design | Graphic Designer

PROFESSIONAL EXPERIENCE:

Sr. Empowerment Coordinator

Confidential, Dallas

Responsibilities:

  • Oversee daily operations of community-level, community-mobilization HIV prevention programs for young Confidential.
  • Create and implement processes for strategic planning in area of Outreach, Publicity, and recruitment.
  • Coordinate work of 4 other staff members, and service as supervisory backup for department head.
  • Maintain strong clinical knowledge of HIV/AIDS
  • Manage project budget, project space purchases, department credit card, submitting electronic payments, and check requests for event purchases for both programs.
  • Mentor team mates and ensuring continual growth and development
  • Plan monthly small, medium, and large social/outreach events: 25 -350 attendees depending on event
  • Design processes and KPIs for department
  • Oversee monthly department credit card reconciliation
  • Work in a fast-paced environment working in various roles to ensure to meet customer and store needs.
  • Contribute to a daily sales goal taking customers’ orders correctly and minimizing remaking customers’ drinks and food orders.
  • Maintain appropriate inventory levels daily to ensure there is enough product to meet daily sale goal needs.
  • Make approximately 500 plus custom drink orders daily.
  • Push to make someone’s day even better than it was before they entered my store.

Team Lead

Confidential

Responsibilities:

  • Lead a team of 20 individual Service Desk Analysts
  • Assisted with management needs including strategies for growth and retention of career analyst amongst the Service Desk
  • Oversaw critical outage process for Confidential facilities
  • Conducted weekly audio call auditing for SD Reps and generating scorecards
  • Managed daily enterprise escalations from over 200 hospital facilities around the country
  • Software Break Fix Support

Senior Application Systems Support Analyst

Confidential

Responsibilities:

  • Full Confidential back office module
  • Oversaw various Projects and Change management
  • Performed SQL Database queries
  • Weekly tracking of team metrics
  • Worked directly with Confidential business partners, and vendors on daily business operations including risks, insurance claims, clinician/physician database and payroll to hospice/home health event stages
  • Educated customers on software usage and upkeep
  • Audit/Perform Billing Claims
  • Responsible for bi monthly creation of online skills based education trainings for field clinicians

Customer Experience Representative

Confidential

Responsibilities:

  • Worked directly with Confidential customers on daily business operations including processing referrals, insurance claims, clinician/physician database, and payroll to hospice/home health event stages
  • Responsible for software support requests or work orders initiated by customers
  • Managed multiple client projects simultaneously to provide best solution for their patients
  • Perform SQL Database queries
  • Educated/supported customers on software usage and upkeep

Team Lead

Confidential

Responsibilities:

  • Coordinated work of three other staff members, under the direction of two supervisors, one at the Confidential, and the other located at Confidential
  • Maintained strong clinical knowledge of HIV/AIDS
  • Managed project budget, project space purchases, department credit card, submitting electronic payments, and check requests for event purchases
  • Planned monthly small, medium, and large social/outreach events: 25 -350 attendees depending on event
  • Created publicity/marketing materials on HIV testing, safer sex, and project sponsored events that were distributed at various locations in community, including clinics, bars/club, stores in gay neighborhood where population frequents, as well as use in other community based organizations

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