Intake and Referral Specialist Resume Columbus, OH - Hire IT People

SUMMARY:

Motivated, personable business professional with 17 years of customer service experience
Ability to handle sensitive and confidential records appropriately; HIPPA knowledgeable
Poised and competent with demonstrated cultural competency skills
Excellent team building skills
Excellent verbal and written communication skills
Experience using a multi - line phone system
Extensive experience with Microsoft Word, Office, Excel, Outlook, and AsureSpace Meeting Room Manager
Extensive data entry skills
Excellent organizational skills
Practiced in maintaining and creating a filing system
Experience facilitating communication between families/ customers and their program/agency partners
Practiced in ensuring documents are complete with all required information received
Driven to learn new skills and competencies

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Intake and Referral Specialist

Responsibilities:

Educate parents and referral sources about the Help Me Grow Home Visiting and Early Intervention programs
Work as part of a team that processes more than 500 referrals/month
Prioritize work based on timelines, workflow and staff needs
Communicate and collaborate daily with contracted service providers, referral sources, school districts and community partners
Participate in outreach activities within Franklin County to engage consumers and educate the community
Participate in monthly staff meetings collaborating with a variety of professional disciplines
Enter data in a statewide data system
Schedule evaluations in a county-wide scheduling program
Connect families with needed community resources
Experience working with a large population of non-English speaking families through the use of interpreters
Comply with mandated timelines, program guidelines, as well as state regulations

Confidential, West Jefferson, OH

Customer Service Representative

Responsibilities:

Handled various accounting transactions and reconciliation tasks
Fulfilled multiple banking duties including handling cash transactions, ATM machine balancing, new account set up, insufficient fund processing, foreign currency services
Account management and account service sales

Confidential, Columbus, OH

Cashier, Customer Service Representative

Responsibilities:

Confidential, Galloway, OH

Technician

Responsibilities:

Confidential, Huber Heights, OH

Cashier

Responsibilities:

Confidential

Student Supervisor

Responsibilities: