Help Desk IT specialist Resume Columbus, Ohio - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Help Desk IT specialist / Project Manager

Responsibilities:

Project management coordinator of student, faculty, staff and guests.
Phone support analysis of systems running Windows Vista/Win 7/Win 8, Mac OS and mobile devices.
Customer facing support management at the Buckeye Bars located in Thompson Library and Tech Hub.
Training of new employees of the IT Service Desk.
Assist users requesting & installing software from the OCIO Site Licensed Software Catalog.
Test to provide feedback on procedures for the OCIO Self - Service Request Catalog.
Assist customers wif configuration of personal and organizational computer profiles.

Confidential, Milton, Pennsylvania

Daily Operations 3 rd shift Team Leader

Responsibilities:

Created a new 3rd shift sanitation schedule resulting in 1.5M in labor cost savings.
Daily duties of running a 300k can per day operating line

Confidential, Troy, Ohio

Production Engineering

Responsibilities:

Helped drive 39% rework reduction in Confidential Confidential short stick variation in their packaging.
Revamped the recycling program to drive landfill diversion 14% wif saving $150k.
Daily duties of running a 1.1M packaging line.

Confidential, Council Bluffs, Iowa

Focus Improvement Engineering

Responsibilities:

Used focus improvement tactics to fix and center-line an equipment to save over $85k.
Created a companywide platform that focused on SOP and documentation.