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Associate Resume

SUMMARY

  • Excellent troubleshooting and problem resolution skills
  • Ability to conceptualize nontraditional approaches and solutions
  • Over Eighteen years of experience in system administration, including needs analysis, solution design and implementation, maintenance and repair of hardware, software, and peripherals
  • Over Fifteen years of providing friendly and effective technical support via Help Desk or similar, and other environments
  • Task - oriented, but skilled in developing appropriate relationships with team members and co-workers
  • Ability to speak to technical issues and capabilities of technology in plain language
  • Effective communication skills, ability to present information and training to co-workers and senior management

TECHNICAL SKILLS

Operating Systems: Microsoft 2000/XP/Vista and 7.

Software: Altiris, SCCM, Microsoft Office Professional Suite (2003, 2007, 2010). Microsoft Outlook/OWA, Adobe, Autodesk 2013, Lotus Notes, Symantec / McAfee, Citrix, Veritas Backup Exec, MS Project, MS Visio, Service Center, Track-It, Cherwell

Hardware HP/Compaq /IBM Desktops, Laptops and Servers. Cisco Routers and Switches HP, Xerox, IBM Laser and Line Printers.

Networking and Protocols: Ethernet 802.3/802.11 , cabling; TCP/IP, DHCP, DNS, WINS, FTP, Telnet, SMTP, POP3 and VPN

PROFESSIONAL EXPERIENCE

Confidential

Associate

Responsibilities:

  • Sorted packages for delivery.
  • Delivered and received packages.

Confidential

Image Technician/Desk-side Support

Responsibilities:

  • Desk-side Support - Microsoft Windows XP/7, MS Office Professional 2010 Suite.
  • Image Desktops and Laptops Via Altiris.
  • Migrated over 500 Desktops and Laptops from Windows XP to Windows 7.
  • Identified applications that were incompatible with Windows 7 and upgraded the product.
  • Provided onsite training to employees.
  • Third party patching for many products such as Adobe Reader/Flash/Acrobat/Creative Suites.
  • Install, test and troubleshoot new hardware and software.
  • Network printer setup and maintenance.
  • Active Directory.
  • Assisted users onsite or by phone with computer and network issues.

Confidential

Desk-side Support Technician

Responsibilities:

  • Desk-side Support - Microsoft Windows XP/7, MS Office Professional 2003/2007/2010.
  • Imaged Desktop and Laptops Via SCCM
  • Extensive participation in the Microsoft Windows XP to Windows 7 Migration project. This included migrating over 300 Desktops and Laptops.
  • Replaced/upgraded desktops and laptops to meet required hardware standards.
  • Active Directory

Confidential

Help Desk Technical Support

Responsibilities:

  • Provided first-level support by assessing and answering all technical related issues from users via e-mail/phone and onsite
  • Created tickets for user issues and entered them into tracking system.
  • Troubleshoot ISP’s, browsers, and Microsoft OS XP/7, Office 2007 and 2010 issues.
  • Provided step-by-step solutions to the caller or used remote access to take control of the computer to remedy the issue.
  • Ensures that questions and requests were answered and completed in a timely manner.

Confidential

Technical Analyst - Field Support

Responsibilities:

  • Desktop Support - Microsoft XP/7, Office 2007 and 2010.
  • Imaged Desktop and Laptops via Altiris
  • Hardware/Software Upgrades/Configurations and Maintenance.
  • LAN/WAN Support (On Site/Remote) for Large Warehouse Distribution Centers.
  • Firmware updates for Network Devices and Printers.
  • Install and Maintain Wireless Equipment in Distribution Centers - Cisco, Aironet, Symbol and Telxon.
  • Monitored helpdesk queue for tickets assigned to me to insure quick response to users issues. .

Confidential

Programmer/Analyst

Responsibilities:

  • Coded, tested, and modified structured programs for Accounting, Inventory, and Administration applications.
  • Desktop Support / Technical Support.
  • P.C., Printer Setup/Configurations.
  • Daily Program/System maintenance.
  • Preformed preventative maintenance for PC’s and printers.

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