We provide IT Staff Augmentation Services!

Desktop Support Resume

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

  • Maintain and administer the company telephone and video/audio systems
  • Implement and maintains policies, procedures, and associated plans for network resource administration and appropriate use
  • Maintain user accounts, groups, permissions, etc. as necessary
  • Establish policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices
  • Resolve support issues from ePS staff and other entities as directed by management
  • Resolve support issues escalated from Level 1 HelpDesk
  • Resolve all issues related to workstation hardware and software
  • Document legacy and new systems, both informally (e.g. via SharePoint Wiki) and formally (e.g. via SOPs)
  • Demonstrate the ability to ensure optimal operation of all network hardware and equipment
  • Microsoft Active Directory Administration, DNS and DHCP knowledge
  • Deploy and support Windows, Android, and iOS tablet computers running ePS solutions
  • Manage the fulfillment of equipment to clinical sites, including tablets, and maintaining all related tickets and metadata
  • Currently performing Junior Network Administrator role in conjunction with Desktop Support role

Confidential

IT Support Specialist

Responsibilities:

  • Assisted internal and external clients and customers with basic to advanced support
  • Submitted tickets for tracking and documenting all issues
  • Developed, managed, and supported Mobile Device Management and warehouse management system iOS, Android, Windows, Blackberry/RIM, support and configuration on devices.
  • Made day to day operating decisions for billing, purchasing, and plan management
  • ShoreTel phone and software support

Confidential

Wireless Consultant

Responsibilities:

  • Commission sales in wireless phone, wireless services, and accessories sales
  • Provided excellent customer service through comprehensive product knowledge and mastery

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