Desktop Support Resume

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

Maintain and administer the company telephone and video/audio systems
Implement and maintains policies, procedures, and associated plans for network resource administration and appropriate use
Maintain user accounts, groups, permissions, etc. as necessary
Establish policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices
Resolve support issues from ePS staff and other entities as directed by management
Resolve support issues escalated from Level 1 HelpDesk
Resolve all issues related to workstation hardware and software
Document legacy and new systems, both informally (e.g. via SharePoint Wiki) and formally (e.g. via SOPs)
Demonstrate the ability to ensure optimal operation of all network hardware and equipment
Microsoft Active Directory Administration, DNS and DHCP knowledge
Deploy and support Windows, Android, and iOS tablet computers running ePS solutions
Manage the fulfillment of equipment to clinical sites, including tablets, and maintaining all related tickets and metadata
Currently performing Junior Network Administrator role in conjunction with Desktop Support role

Confidential

IT Support Specialist

Responsibilities:

Assisted internal and external clients and customers with basic to advanced support
Submitted tickets for tracking and documenting all issues
Developed, managed, and supported Mobile Device Management and warehouse management system iOS, Android, Windows, Blackberry/RIM, support and configuration on devices.
Made day to day operating decisions for billing, purchasing, and plan management
ShoreTel phone and software support

Confidential

Wireless Consultant

Responsibilities:

Commission sales in wireless phone, wireless services, and accessories sales
Provided excellent customer service through comprehensive product knowledge and mastery