IT Help Desk Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Help Desk

Confidential

Responsibilities:

me help maintain and manage a structural IT environment.
me onboard new hires, from making their exchange accounts and AD account to provisioning laptops for them.
me ensure that teh entire process of new hires is seamless.
dis also includes deactivating users and maintaining hardware inventory records.
Help troubleshoot walk - up requests. Resolve and escalate proper JIRA tickets.
Pair up wif other teams to work on an efficient solution together.

Consultation Agent/ Repair Agent

Confidential

Responsibilities:

me accurately and quickly diagnose teh technology and come up wif robust solutions. me help and improve teh process of repair in teh store. Anywhere from replacing hardware inside computers and electronics to replacing parts in an iPhone. dis job TEMPhas allowed me to achieve certification from Apple to handle any of their repairs. dis position TEMPhas taught me to be very hands on and making sure everything is done properly.
Top performer in revenue and customer surveys for three months.

Computer Sales

Confidential

Responsibilities:

dis job required me to engage wif customers using selling skills that teh company taught us and to provide connected solutions to customers. In a fast-paced environment, you have to be active and up to date wif teh latest technology so you can provide teh customer reliable information and an excellent shopping experience. Top performer in revenue