Helpdesk Analyst Resume Fairport NY - Hire IT People

Professional Summary:

Experienced manufacturing professional with a dedicated work ethic, seeking position as IT Technician / Network support specialist specializing in testing and repair of electronic equipment, systems, networks and software.

Experience:

Helpdesk Analyst /Field Specialist / Technician

First Level Computer Helpdesk Support and Customer Service.
Resolving Computer, Network problems, and System Upgrades.
Maintain and implement incident records.
Built and tested a two network system with multiple hosts.
Constructed a peer to peer network.
Repaired Desktops and Laptops with parts and software.
Built, tested, and repaired processors, printers, and bank systems and test equipment.
Built network RJ45 cables.
Launched software and patches on a computer system.
Set-up standard test apparatus procedures.
Trained product technicians on the 4381 processor.
Supervised and assigned workloads for technicians
Revised procedure that reduced printer cycle time and increased performance.
Developed a new manufacturing process that improved Inkjet construction by 50%.

Manufacturing Engineer

Team members achieved 100% customer satisfaction with defect-free installation with accelerated shipment schedules.
Designed and built manufacturing equipment processes for Main Frame computer.
Developed workload and manufacturing Processes.
Supervised a three person team in testing and repair of circuit boards and cards.
Coordinated product management of a development, rework and prototype lab.
Obtained capital expenditure savings of $20,000.
Created LOTUS program to maintain a million dollar warehouse inventory.
Administered departments capital expenditure package.

Work History: Confidential, Plymouth Meeting, PA
Help Desk Analyst / Field Specialist / Test Technician

Confidential,Fairport, NY
Mail Carrier / Clerk

Confidential,NY
Inventory Flow Specialist

Confidential, NY
Technician and Specialist

Education: Bachelor of Technology Electrical Engineering Technology

Certification and Development:

Civil Service Exam PC LAN Technician
Civil Service Exam PC LAN Technician Trainee
CCNA Exploration: Network Fundamentals (CISCO)
CCNA IT Essentials: PC Hardware and Software (CISCO)
CCNA Discovery: Networking for Home and Small Businesses (CISCO)
OSHA Career Safe Online 5-Hour Course
OSHA Career Safe Online10-Hour Course
Civil Service Exam Electronic Equipment Mechanic
Civil service Exam Computer Hardware Installer

Computer Programs:

Microsoft Word, Excel, WordPerfect
RCR IRIX, LINUX software and Bias commands.
Internet courses: Electronics, Digital Electronics, Network concepts

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Helpdesk Analyst Resume

Fairport, NY

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