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It Software Support Specialist Resume

PROFESSIONAL PROFILE:

I have over 15 years of experience, skills, and knowledge in working with computer application software. Self - motivated, organized, and innovative professional with over 5 years of IT experience. Possess an abundance of experience and skills in the fields of administration, management and IT knowledge. Key strengths in leadership, creativity, problem solving and communication, project management, technical support and assistance, including the ability to multi-task and meet multiple deadlines.

COMPUTER SKILLS:

Highly Proficient with the following: Microsoft Office 2013. Microsoft Office 365. Adobe Acrobat Pro. Adobe Design and Web Premium CS6. ASSIS (SAP). WinSCP. Internet.

Familiar with the following: Word Perfect. Access. Microsoft Project. FrontPage. HTML. Visual Basic. Dreamweaver. C++. Microsoft Visio. Flash. SQL. Ultra-Edit. Nexus. Roxio. Sharepointe.

WORK EXPERIENCE:

Confidential

IT Software Support Specialist

Responsibilities:

  • Management of assets.
  • Creating and maintaining website.
  • Troubleshoot and resolve computer issues for co-workers.
  • Install, setup and/or transfer of equipment: computers, printers, faxes, scanners, telephones, etc. for work stations/co-workers.

Confidential, Jacksonville, AR

Customer Service Representative / Cashier / Bakery

Responsibilities:

  • Customer Service: Returns, Automotive, Fabrics, and Bakery.
  • Various duties required for Customer Satisfaction. counted monies and reconciled cash drawers.

Confidential, Little Rock, AR

Customer Account Executive

Responsibilities:

  • Assist IT Administrator, assisted on projects and duties as needed.
  • Customer Service to Clients with/for set up service calls, products, services, questions, and troubleshooting.
  • Total Customer Service.

Confidential, Conway AR

Client Delivery Specialist Intern

Responsibilities:

  • Researched and solved problems relating to Customer File accessibility.
  • Audit and Processing of new Client files information.

Confidential, Little Rock, AR

IT Intern

Responsibilities:

  • Assisted in the development of interpersonal communication between team members in regards to joint endeavors.
  • Responsible for contacting vendors and ordering supplies/parts needed to complete projects.
  • Enhanced knowledge to diagnose and resolve IT issues.

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